Why does the subscription renew automatically without any prior notificatly? I do no not want to renew my subscription, but there does not even seem to be a way to cancel? Is this a reputable way of doing business?
Most internet sites do it that way these days. For small amounts especially I think many people don't notice. For people with a lot of money in their accounts and don't pay much attention to their daily transactions and haven't been on myheritage for a long time, it will be easy and they can pay indefinitely. Anyway, it's not limited to genealogy websites and very common. If you sign up for a "free trial" anywhere you're going to have to turn over your credit card info and you'll likely be charged within a few minutes of the trial ending if you don't cancel ahead of time.
It is a very shady way of doing business, I have never come across another site that auto renews without even giving you the option of turning that off short of deleting your account, nor providing you with prior notice that a renewal is coming due nor even providing you an email receipt of the transaction afterwards. And should you notice the charge after the fact, you will be stuck with your membership because they will refuse to delete your account and refund your money! Disgusting company behaviour to be quite honest.\
Also if you post on the forums regarding your upset with this practice, telling the truth about their awful behaviour, you can expect to have those posts deleted so that others will not see them and will also be duped into giving out credit card information.
I'm sorry to hear you were unhappy with the service you received.
MyHeritage is a family social network with 64 million members focused on family history research, family trees and sharing family moments.
When a customer purchases a subscription, he or she is notified 30 days prior to the following year's charge to allow the customer to accept or decline the payment.
If the customer does not wish to continue a yearly subscription he or she can contact us to stop the subscription any time. As soon as we have a cancellation request from a customer we discontinue the subscription.
We never charge a customer without his or her consent. If a cancellation request is received after a charge was made, the charge will be refunded and the subscription stopped.
We do our best to resolve any problems or questions that might prevent the customer from using the service prior to issuing a refund.
I have the same experience. Before I took a 1 year Premium subscription I contacted Myheritage and asked if the subscription is automatically renewed every year as I coud not find any info about this on the site. I did not want that as I wanted to try it first for a year. I was told it was a subscription for 1 year only and I would be contacted before it is renewed for another year, in case I would not renew it I would lose all the advantages of the Premium membership (ofcourse). To my surprise I now see on my ceditcard account that another 230 euro was payed to Myheritage! (in fact last year it was 219 euro), and I have had no notification from Myheritage at all!!
I can see when you purchased the subscription you received a notice, when the subscription will be renewed automatically. If you did not notify us, that you want to end the subscription it will renew itself automatically.
For further questions and details, please contact the Support Team.
Also please send a copy of the charge to the Support Team and they will check the case. Please do not post the copy on the public forum, please send it via email to the Support Team.
Thank you for posting this conversation. If this is true, I am not going to subscribe. Could somebody from the Myheritage team react and explain the ways of stopping the subscription other than calling the bank and blocking the payments. I would also like to know what happens if I build a family tree of let's say 500 people and then my credit card expires or something and the monthly fee will not be paid. Will I loose everything or will it stay there until I renew the payments?
Hela mitt släktträd försvann då jag betalde in för bättre tjänster måste vi bygga om allt helt och hållet. Vi köpte Premium och alla matchningar försvann också. Fan också!Hoppas det går att få tillbaka det var inte så här 700:- skulle gå till.
Jag kan se att du publicerade ett träd i går med namnet RISTRÖM. Detta träd har 262 profiler. Du skriver att hela mitt släktträd försvann. Hur många profiler fanns det i det trädet? Vad hette trädet? Var ifrån försvann trädet?
Vänligen svara på frågorna, så ska jag försöka hjälpa dig.
I have entered about 8 generations, but every time I try to view a family tree chart, it shows only about 4 generations. How can I view all the generations in one chart ? I have tried it in the online version and it works, but not in the Family Tree Builder on my computer. Please help.
It is also possible to show all generations when creating a chart/report in the Family Tree Builder software.In order to change the setting and display all generations, follow these steps:Create the Chart/Report > Click 'Options' > Choose the option: 'Show all generations' (for reports it is under 'Format' tab)
Now click 'Apply' or 'OK' and it should display all the generations.
A couple months ago I upgraded to premium plus. However I no longer have the time to work on my family tree. I have been wanting to just go back to the basic free plan and have tried numerious times to contact someone about this. But it seems Im not the only one around here who has a problem getting ahold of coustomer service.
You guys contacted me and convinced me to upgrade. Now that I want to downgrade I can't get in touch with you. This seems to be the only place where ppl have been getting any kinda of answer from anybody. So any reply on the matter and how it can be resolved would be great as Im starting to get rather annoyed with the whole situation.
Hiya I am on at the moment on the basic package, and I am at the moment very tempted to take out a subscription for the plus that cost £114.00 with the awful VAT added. do you by any chance do this subscirption by direct debit method as this would be alot more easy for me than paying for the whole subscription in one go... thank you