I am a premium member of your website. I added my brother as my my site member. By chance I saw his family tree interface and it was totally different from my interface. His interface had more options like "2D" and "3D" view. Why I am not getting that view, although I am the admin of that site?
We just recently released our new family tree display.
All new users get the new display, but for existing users we are exposing it gradually.
You as a new user get the new tree, but other site members might still see the old version.
The look of the tree hasn't changed much so you don't need to relearn how to use the tree. Viewing, navigating and searching the tree is basically the same and editing the tree is very much the same as well.
There are some nice additions though, like the Radar, which allow you to see a "map" of the tree and instantly jump to any place. In the previous version if you wanted to travel through the tree, you had to click and drag endlessly to get anywhere.
In the new online tree when you hover over a person or click on that person's card in the tree you get their basic information, rather than seeing it on the left hand side in a panel. This gives you a lot more real estate for viewing the family tree in context and it also shows you information about people in a more dynamic, integrated fashion. If before you had to click on each person in the tree to see their basic info, now all you have to do is move your mouse around to anyone and their info immediately pops up.
We streamlined the editing options. For example, in the previous version of the family tree editor you also had a lot of other options that didn't really belong in the ADD phase. All those options have appropriate places now that make much more sense. There are more flexible options for adding dates in the new tree editor. You can add dates like "before", "after", "from...to...", etc. Adding and editing marriages and partnerships is quicker now too as the fields are located in the instant, basic editing fields.
Birthday and anniversary notifications are bigger and brighter, add me cards show you where you need to add more ancestors, you can invite people directly from the tree by adding email addresses and more.
An important change in the new online family tree is that it is now HTML5 based. This means you can access and edit the tree from any mobile device or tablet, which was not possible before. The switch to HTML5 also made it possible for us to offer editing in the MyHeritage app, which is great for people who edit their trees online - you can now truely edit your tree anywhere, anytime.
We're really starting to bring together all the different aspects of MyHeritage to give you a more seamless experience.
There are a lot of good things about the new online family tree. I hope you will give the new online family tree a try and come to appreciate the improvements we've made.
Can this service explain why the photos that I have posted to my family site are appearing on google! I found a photo of my father which then linked me to a site called www.worldvitalrecords.com that wanted me to subscribe and which showed all the photos that I had placed on this site!
Please explain what's going on... this looks like a flagrant disregard to either security or personal information.
I was recently contacted by a member of my website (http://www.myheritage.com/site-129424911/cellier) who told me that his email address had changed. Consequently, I modified his email address in his profile (http://www.myheritage.com/site-family-tree-129424911/cellier?familyTreeID=1#!profile-1000548). However, on the "Invite new family members" page (http://www.myheritage.com/FP/invite-family.php?s=129424911&sort=fname&page=1), his email address didn't change, and I don't see, how I can change his email address also there. Consequently, he is still receiving the weekly website newletter at his old (and meanwhile deactivated) email address.
One obvious way to fix the problem would be to remove him from the website entirely and subsequently send him a new invitation to join the website, but this is very awkward. There ought to be a better way. Please advise!
I have tried in vain to find my tree, on contacting My Heretage I was asked to send them a screenshot, I have no idea what a screen shot is, I asked them to explain what a screenshot is only to be given a new log-in password. Since I started my family tree, probably about 2years ago I have never used a password, I just click on to My Heretage Family tree on the favourites section on my computer screen. I would be very pleased if My Heretage will completely delete my family & all photos from its site because I have lost interest & patience, Ken Mechen 31/10/2010
I lost my family tree recently and had spent about 100 hrs doing it. I was told there was no such tree and no backup by them. I thought that when you published your tree it created a backup on their site. I have since re done my tree with some help from another family member to save some pain but it is pathetic when there are no census records after 1910 or death records after 1985. The Australian records are terribly limited. To me it's a big con.
Many thanks for your reply I have tried what you suggested it takes me to the My Heritage site our name is there but nothing else I have clicked on everything possible and have still not found our tree. Think I am past bothering.
thanks for your advice I have done what you have suggested I have logged-in have seen my profile, have even seen photos of members of my family. I still have not seen my family tree I really think it has been lost somehow, all i find is a blank screen.
I am having the same problem. Being a Back Up My Tree member my trees were transferred to My heritage without my consent.
However, since this has happened every time I type in www.myheritage.com the tree that comes up is the one created by Back Up My Tree. Where is the tree I had before? It doesn't matter where I go on the site I cannot find it.
My tree name is My Family's Families. When I search for it I am told I am not a member. Please send me a link to the tree that I already had on My Heritage before.
Jeg er ikke sikkert att jeg forstår bra dit spørsmål. Du kan besøke hjemmesiden uten å gå gjennom FTB. Adressen er: http://www.myheritage.com/site-family-tree-196328201/engholm . Jeg ser i øyeblikk 166 personer.
Nie jestem w stanie zrozumieć,że nie mam wejścia do swojego drzewa. Mozolnie je tworzyłam przez dwa lata.
Co to znaczy,czy to żarty??
Nie mogę się zalogować do moich krewnych.
To kpina,nie jestem w stanie zrozumieć.
Dlaczego portal nie powiadomił mailowo!!!!
I czy to oznacza,że moje dane zniknęły??
Gdzie one są,jakim to prawem!!-kaduka!!!Czy moje drzewo zniknęło bezpowrotnie??
Jak mogę odzyskać dane???CZEKAM NA ODPOWIEDZ!!!!
Niestety,portel ten jest mało czytelny.Przestawia się cały czas na treść po angielsku,a my chyba jeszcze jesteśmy Polakami?? DO KOGO MOGĘ SIĘ JESZCZE ZWRÓCIĆ O ODZYSKANIE DANYCH.No i właśnie na co mam nacisnąć oby wysłać zapytanie- to tylko u nas tak jest!!! w niemczek nie uświadczycie nic w obcym języku,jeżeli chcę to tłumaczę,nic się nie przestawia,nikt nie tworzy stron w innym języku.A tu-paranoja-nas ogarnia??
dziękujemy za zapytanie. Spokojnie. Portal moikrewni połączył się z MyHeritage w lutym 2010 roku - to już 2,5 roku temu. Uprzejmie pytam gdzie Pani przez ten czas była? Każdy, ale to każdy użytkownik został powiadomiony mailowo w tej sprawie i dodatkowo jeszcze były wszyskie informacje na portalu moikrewni na tablicy, blogu i forum wyświetlone.
Drzewa z moikrewni zostały przeniesione do MyHeritage. Czy pamięta Pani maila do rejestracji na moikrewni, czy była Pani twórcą drzewa tam czy osobą zaproszoną do drzewa. Proszę o szczegóły.