Seems that my posting is gone. I have now 3 trees on my web an I want to delete one of them as it is a duplicate. How do I do that. Only on ONE tree I see the option"Delete tree" but Not on the other two and it's on of the other trees I want to delete.
I have version 18.104.22.16834 and after start program I get an pop-up with an runtime error. I have win 7/32 bit.
"This application has reqested the runtime to terminate it in an unusual Way Please contact the applicatio's support team for more information"
Název události problému: APPCRASH
Název aplikace: MyHeritage.exe
Verze aplikace: 0.0.0.0
Časové razítko aplikace: 4ef1f9ea
Název chybného modulu: btmmhook.dll
Verze chybného modulu: 22.214.171.12400
Časové razítko chybného modulu: 4a4c05fa
Kód výjimky: 40000015
Posun výjimky: 00011958
Verze operačního systému: 6.1.7601.2.1.0.768.3
ID národního prostředí: 1029
Další informace 1: 2334
Další informace 2: 2334ae735063dc74ce18fe10fc7291bc
Další informace 3: ca23
Další informace 4: ca230556baed8b4030f66b359049199c
Thank you for the message. Once confirmed Smart Matches are remaining confirmed. Even you have reinstalled the software, it should not distroy anything. I even consulted it with head of support. Please let me explain something - as I think maybe you have some other issue as described above. As I checked you have no Premium version, and only Premium version allow to confirm or reject matches, so how the matches could be confirmed before without Premium?
I mean theconfirmationof complianceinthe program itself, rather thanthrough a webinterface.It isclear to methat the confirmationvia the webinterfaceis available inthe Premium version.I was hopingthat the confirmationof complianceinthe program itselfwill remainstoredinfiles on thehard-diskretained afterreinstallation, sincethese items are notsubject toreinstallation.
after the collapsed SW on my computer with an error message, see above, I again reinstalled software and using the saved data backed up and restored family tree.In its own software (not through the website), I had defined and validated compliances using smartmatch- finding associations with other family trees.These complainces in own SW were unfortunately canceled after reinstallation.The whole problem, in my opinion,lies in the fact that the back up data does not save confirmed comlainces within its own software, but max clearly throughout the Webpages using premiuma ccount.
Hi, I personally believe that the information of the matches are stored online in the webversion of the tree so if you had used the functionality to restore the tree from what was online you should have been able to maintain the matching relations and the tree reappearing in the software as well.
I read the information that there where a "restore" function that took the online version of the tree that also could be used if you first started registering everything online and then wanted to start using the Familly Tree Builder.
Personally I am not using the FTB connected to the online tree as we are a number of persons updating the tree and that becomes impossible if it is connected to FTB.
I have joined your site to find my relations but when I put the relevant information into the search nothing is found, I spent over four hours searching my relations getting very frustrated when nothing came up, but when I put the same info into a search of the free 1911 census I find the information I want, can some one advise on why this happens or have I wasted my money by joining this site
I have a living relative who was married several times previously (I discovered this from genealogy site research). She is a recently discovered distant realtive, and I had no idea that she hid the fact that she was previously married from family and friends. She has asked me to remove the marriages/divorces from the MyHeritage site.
How can I keep the marriages/divorces in my FTB software, but not have them published on the site? And I don't mean hiding the names of the previous husbands - but rather hiding the fact that she was ever previously married/divorced.
If none are obvious and you have a lot of people, the best way I've found is to download a copy of FTB and run the duplicate finder. If you find any, just fix them in the online tree. As far as which one to delete, I usually try to figure out which has the most people attached. Sometimes it's as easy as deleting one and then attaching all the children to the one remaining. Other times it's more difficult. If you're really lucky, you made the duplicate as an extra sibling which no attachements and you can just delete them without any trouble. I don't use FTB as a rule, but I have a copy downloaded that I use for this and other issues. It might help to open the tree in two different windows so you can see exactly what you are doing side-by-side.