I would love to use this service to help my wife find her birth parents or at least some blood relatives.
She was abandonned shortly after birth and the orphanage no longer exists. The nun that cared for her has passed away so it's next to impossible to find information. She was Born in Macau, we have no idea what nationality she is. She is obviously Asian but can't determine if she's Chinese or Portuguese or a mix. Her adoptive parents live in Canada and have no information that could help us investigate.
Can this service provide any clues to help her find some relatives? Does anyone else have a similar story to share with positive results?
Thanks for contacting this forum. Your problem is not new. This sometimes happens, when a smart match is detected between your site and another site, and subsequently, the owner of the other site removed that record again. In this case, the smart match is still shown for a while, eventhough it no longer exists. There is nothing that you can do against this except wait. After a day or so, the smart match will disappear on its own.
There's an option to create more than one family tree. Why? Is there an advantage to doing that? Can the trees be connected to each other? Will each tree have a 250 person limit? Or is that per account?
Thank you for your reply and my apologies if I have caused you to become confused. I shall now try to simplify this for you and any users that may also feel the same.
Each user has an account that is created when you sign up to MyHeritage using an email address and password.
The account itself does not have a limit to it as this is just a base to report to each time you log in.
Within the account you are able to create family sites. Each family site that is created is always a Basic site until upgraded if necessary. The limit for a Basic family site is 250 people. A Premium family site has a limit of 2500 people and a Premium Plus family site has an unlimited capacity.
I hope that now I have managed to explain this a little better and that now it is clearer as to what actually has limitations.
Within the account there is no limit to the amount of sites that you may create. Users often also become members of additional family web sites. This also has no limit and you may be a member in as many additional family sites you wish.
My father is showing up as a half brother to his brother even though he has the same parents. Why should this be happening. When I view his fathers line he doesn't show as a child. Any help would be appreciated.
Doesn't seem to be the problem. It seems to be treatng it as a seperate line through his mother but recognizes his father. His brothers show up as half brothers but I am thinking the problem stems from when his brother marries his wifes sister. That seems to complicate matters a little. You would think if mum and dad show up on both sides then the kids would fall in line or do I need to add him to his father, then I would have to go through the lot to the very end. It has got me beat but I bet it is something simple.
So the rest of us just left guessing- if we helped, confused or did not grasp the probelm.
Seems to me that a public answer would be of advantage to other users - even if the issue crops up again in the futeure- if we Knew the answer we could better advise the users in the futre, as I have seen in the past MH is not always qucik off the mark to help a user quetion, and it was pointed out to me some time back that the FORUM is not a platform for the TEAM to solve issues, but is a platform for self help among the users.
Sorry for not getting back earlier, been busy and I don't spend too much time in this forum. I was able to get the brother bit sorted out and don't ask me how as it took some doing but in one of the views I still have a second card for his mother which I can't delete. I can live with that but how she has a second card ( as some one called it) I don't know. Maybe I have to delete everything from under that card. At present I haven't got the time. Her second card only shows our family branch with only my dad as a child. This is why the others were showing up as half brothers when I viewed the family from the father. May be I just need to add the other kids in but what about everything under them? Pity there isn't a function that says merge.
I can understand your frustration at not seeing a public reply to this matter and as such decided to investigate as to why this was so.
It would appear that the reply to a Mr.Marks involved screen shots of his own personal site that could not be posted here on the public forum. This assisted with keeping Mr.Marks privacy in tact and this I am sure you will understand.
When a post is deleted by MH you expect to at least get a mail for the reason why. In my case I pointed out a problem with the sites forum and the problem is still there without knowing if it is forwarded to the support. The proper way may be to send a report to support but at the same time it was also to point out for others so they know why the problem is there.
I know that the forum is a property of MH and we have to obid to the MH rules. But as a curtisy to the users MH need to handle us with respect so we dont go away. So for each removed post send a mail of why.
Please be assured that if a post is deleted by one of us here on the MyHeritage team then a mail is sent to the user stating as such.
We ourselves have experienced a few technical difficulties the past few days which could have resulted in this happening and we would like to apologize for any inconvenience and frustration this may have caused you.
I appreciate your good intentions but no, a mail has not always been sent to the user. This from one who has actually had few posts deleted; maybe only one but that was hurtful because it was what I thought at the time was a very good idea. And politely worded.
We here at MyHeritage reserve the right to delete at any time posts that are of a harassing nature such as yours.
We do not support or condone any agenda or comments that are hateful and or trying to incite a racial and or a political agenda as you have posted previously in forums that have been deleted.
We here at MyHeritage do not delete posts that are of a genuine technical nature from either experienced or new MyHeritage members and we try our best to answer these directly within the forum thread.
The posts that we do delete are either requiring that we disclose personal account information of the user which we do not condone in a public forum, or they are of an unnecessary hateful nature.
Having said that we do realize that people have the right to express their opinions, however again along with that we reserve the right to remove the post and we will approach that user also on a personal one to one nature.
If you have nothing of a technical nature to post or any useful tips with regards to the family site and or the Family Tree Builder software then I would ask you kindly to refrain from posting on the forums at all.
Should you however have genuine problems of a technical nature or account related then like everyone else please follow the correct channels and approach us and we will be more than happy to assist you.
Youir reply is gracious but does NOT reflect the past.
I HAVE posted Genuine and REAL issues and have been polite and have offered postive feedback to the dusgruntled.
But, you seem to have a plan to avoid issues if the mere suggestion of incompetence is raised.
I can prove that you have deleted properly defined posts so dont go on with your pius attitude becaue in the end you represent a pont of view that IS NOT SHARED by the genral users.
You could take MORE time and reply to the many queries raised on the ACCOUNTS forum- becuse THAT seems to be a continul source of irritation.
What abot attending to the disply of the FAQ forum , wher auser ponted ut tht it is displaying impoperly, but no you cant do that while you badger other forum users.
I would like to think that the organisation is a capable and worthwhile clan in which good exchange of info is available-- so WHAT happend to the query yestardsy about WHat the lady subscribed to and WHAT she actulally got-- you see Dean, that paost has GONE -= it gort the big deltete and it was deleted WHY??? the user had a genuine reason and a reaonable request-- but you decided to ignore her and in you ever exasperating quest to badger ME- you delted her post---WELL DONE again.
I would not need to get on you case if you were half as good as you pretend to be----
We do our best to reply to all issues that are raised here on the forum.
Personally I have not come across a complaint that the FAQ forum was not or had not been displaying correctly, however thank you for pointing this out and I will look into it.
The forum post to the lady about her subscriptions that you have mentioned was handled personally be me in a one to one manner on the same day that she had posted her query.
Again we do not approach users about their personal account details over the public forum as this is a breach of the users privacy and involved the disclosure of the said lady's personal information. This I am sure you will understand as I would hope you would enjoy the same respect for your personal account information.
The post was then deleted by myself as this is classed as a non technical issue and of no relevance to the general public within the forum. Generally we are contacted directly about these kinds of issues and not through the forum platform, again I am sure you will understand.
Having said that I do thank you for pointing out what may be considered as flaws in the way the forum posts are handled and I can assure you that we are working hard and are dedicated to bringing a better more efficient user experience.