Hi, I guess I have the best of both worlds; I use MyHeritage and my wife has a subscription to ancestry.com
Which she is very happy with.
I find MH great for finding family members and expanding my tree with SmartMatching, though it takes a huge amount of time. I have tried (without taking up the expensive subscription) to find family details on the data-finding system, whatever it is called, and found it totally useless. I live in Australia, most of my family history is in England, Ireland, Australia, Germany and Switzerland. Even though I tried to tell the system to exclude United States data, I got heaps of that and very little else. Probably very good for US people and I am hopeful that one day the system will be useful for those in The Rest of the World.
I have not yet used my option to look in ancestry.com but expect soon I will, for cases that are puzzling in my MyHeritage tree; discrepancies like parents being too young to give birth...
I find MH excellent value for my Premium Plus subscription but would not pay for the data finding system.
Help when using Research and click to open a persons researched information or Record Match I get this "Oops, an error occurred", ever other time so I can't see the information
I got a personal email which they asked me to send them links of the people I am having trouble with, ok so I sent them a random selection of 4 people.
In the mean time I have had many emails form other people with the same problem?
I have just worked out myself that it is the UK Records I'm having the trouble with the names will come up in the research pages but as soon as you click on the person of interest, for the record you get the OOPPSSSSSIIIIEEEE!!! message.
Now I'm no rocket scientist just a humble Toolmaker, their search engines are pulling the info as far as names but their servers will not pull up the data record. Hang on am I doing half there job for them??????????????
Funny after posting my last message I got a response within 40 minutes via email "RECORD BREAKER" message reads as follows, which is below but it took an additional post from me for the response?????
Thank you for writing back.
I'm quoting myself in the forums:
"Our UK database is currently down, since we are partnered with the site FindMyPast.com and for some reason the connection between us was interrupted - we are doing our best to resolve this issue, we are so sorry for the bad experience. "
I will notify you when the problem is resolved.
Our UK database is currently down, since we are partnered with the site FindMyPast.com and for some reason the connection between us was interrupted - we are doing our best to resolve this issue, we are so sorry for the bad experience.
Has anyone solved the issue of multiple marriages yet?
My man Bob had three marriages.
1st he was widowed
2nd he was divorced
3rd she died.
I can load his three marriages but only the one I choose will showup in a family tree, the other two plus their children stay hidden.
Is it possible to show all three marriages and offspring consecutively?
Interesting also only the first partners name is listed in the people list for the tree. The others don't exist. Am I doing something wrong or is this part of poor programming?
I am tired of trying to contact MyHeritage through all different forms e.g. email, Facebook, this site, etc. When I look through the forums there seems to be a lot of people who get their problems fixed within hours or a day or two. Why can't I get a reply via email???? I got the generic love-in email "as a premium customer your email will be dealt with as a matter of urgency" and nothing since !!!!!!!! MyHeritage was quite happy to take hundreds of dollars up front, and for what.....a product that does not work, and then ignore all requests for help. To say I am disappointed is an understatement. I guess I will just have to write off this money and take it as a lesson learnt that MyHeritage is just another one of those overseas companies that cons money out of hardworking decent people
We are so sorry for the delay, we assure everyone that all queries to our emails will eventually be answered.
Currently we are under a lot of pressure due to our many new releases (email campaigns, FTB 7 and the new technologies such as the record detective), we apologize for any inconvenience.
