Hopefully now I have cut down your search time by providing the solution and for future reference any time you have something that you are unsure of then please just let us know as we are here to help.
Several of us have asked the same question. Surely you realize that by not giving a public answer, you only fuel suspicions that something is not right, and that we will end up with unauthorized charges on our credit cards.
Why must each of us, individually, write in to "Ask an Agent" for the answer to this simple question?
I can understand your concerns yet we have reasons for preferring that we converse with our users on a 1 to 1 basis as most customers (from experience) that have tried to solve a problem and have contacted us for an account cancellation as a result of not finding a solution, are often pleased that we approach them with possible solutions to their inquiries.
I hope I have succeeded in helping clear this issue for you and at any time you are welcome to contact us.
Dean, that's all well and good that someone believes that not posting this information on a Forum or making it readily accesible on your website is the proper method to conduct business. But the problem still remains: I have searched for how to cancel my subscription and not have my credit card charged. I have posted on the forum and only see other people with the same question. And, I have sent a message to "Ask An Agent" and still received no reply.
I've sent questions to "Ask An Agent" a couple of times in the past, and the response was quick. I guess I'll wait just a bit longer, and if I don't receive specific instructions on how to do this, I'll just follow the instructions to "Delete Account" (that information IS posted on your website), and if my credit card is charged, I'll contact the credit card company about a fradulent charge?
Esther, thank you for assisting with cancelling my credit card renewal. Are you able to also delete my account from the MyHeritage website? I followed the instructions on the Help section about Deleting Your Account, which ended up taking me to a page where I needed to send a message directly to a MyHeritage Agent, who would then delete the account (or so it seemed to infer). It stated that it may take 2 or 3 days to accomplish this. I sent this message one week ago, and no matter how I count, that is much longer than 2 or 3 days. How can I simply delete everything from your website? Thank you.
Thank you for writing and we appreciate your patience regarding this matter.
I understand that you have some sort of an error when you click on a person to "focus" on the family tree? This issue is not something we have encountered before, would you be willing to send us a screenshot?
This will help me forward the problem to our development team for debugging. To take a screenshot, press the Print Screen key on your keyboard; it is the key labeled as “PrintScreen” or "PrtSc". This will copy an image of the MyHeritage screen to your clipboard. Once you have done this, click the Windows Start button in the bottom left corner and run MSPaint. It should be under All programs > Accessories > Paint. Once it's open, click Paste from the Edit menu, or simply press CTRL-V. Now you can save the screenshot as an image file and attach that image to an email and send it to me.
Please let me know if you encounter difficulty in taking the screenshot.
As for the reply to William - we have a new version coming out in a couple of months. It should fix most of the annoying critical bugs you have experienced in this version of Family Tree Builder.
How do I view the whole of my family tree on line? When I click on the family tree icon I only get a small section of it. Also when I publish a family tree chart it only does a small section of it. How is this rectified.
I have 3 people in my Family Tree who had pre-nuptial babies with no recorded spouse then later on they married and had subsequent children (half siblings to the pre-nup children). They are recorded as a 'single parent' on their genealogy card for their first babies however, when the Book Report is produced the narrative says they were 'married twice' which they clearly weren't! How can I stop that happening?
I set up my site with an email address and posted my family tree - great. Decided a different email address would be better. Changed it - cool - it works with the password to log onto the web site.
The program shows the old email address. Tried to change it to the new one in the Tree Builder program - it tells me that the password does not match. I am SURE the password typed is correct because I copy it from a password store onto the clipboard.
I've tried changing the password on the website but the problem remains the same - can log on on the website but not publish or change the email addressfromTree Builder.
What is going on and how do I resolve this problem?????