I am sorry to say that I still cannot CONSISTENTLY change tagged photos on my tree - sometimes it works, sometimes it does not. When it does work, it takes a long time for them to pop in. Are you using a different storage method? I can imagine that the heavy volume of pictures I alone have posted, take a much larger storage system. Everything else is working just fine. I SO appreciate the hard work you all do to keep this wonderful web site running.
Vi no site que existem registos dos imigrantes que foram para os EUA partindo da Europa, gostaria de saber se há algum registo dos imigrantes que saíram de Portugal para o Brasil, gostaria de saber mais sobre meus antepassados portugueses.
About a week ago I had to restore backup file from Family Tree Builder because of power cut. After that I had two web version with same name and I deleted another of those.
There is over 16 000 person in that tree and now week after there area no matches with other trees. Earlier there were thousands matches. What is wrong? Is it possible to start search somewhere in the program. Settings should be ok.
I have done some updates on my family tree via the FTB in the past 5-6 months, but they are not uploading correctly when I use the publish to website function. My FTB family tree has 563 IDs, while the website has 554. I can see some first names are also not updated and such.
How do I ensure that all my data from the FTB get to the website? :)
I am unable to purchase multiple year renewals as I did in 2011. I received an email stating that my account was going to be charged automatically for one year, which I did not agree to. I used the email contact form a few days ago, but still have not received a response (ticket #2013031610000092). I would like to be able to purchase two more years (see image below shown on your site) at the multiple year rate of 20% off for PremiumPlus as I did previously online. Thank you!
Hi! My family site had a premium subscription (which was actually being paid by a family member I don't really know lol) and it has expired. I'd like to downgrade it to free, so that we can continue using my heritage.
I have exceded 250 persons and would like to reduce to less than 200 close relatives but program won't let me. Any suggestions. Would also like to be able to continue using my heraitage as a lot of work went into it.
I have written to you on more than one occasion and hoped to get a reply. but no. all that happens is another suggestion that I should upgrade to Premion Plus. I should love to upgrade but live on a small pension and simply cannot afford an annual subscription. I enquired if it was possible in my circumstances to pay monthly as I do now.When I get an answer I will be in a possition to see if I can afford to upgrade. Pleaase give me an answern this time as it is so frustrating to be forever going round and round in this fashion.
Thank you for writing, we will contact you shortly via private email.
I deeply apologize for the long waiting time, we're trying our best to reach everyone in MyHeritage and sometimes some people are left out without answer for many days. However we do work hard to get to each and every one and every question.