Just some information. v 7.0 is NOT able to handle large trees, say over 100 000 records!
1. You can NOT import GEDCOM files.
2 It takes 3-4 minutes to add/update/merge ONE record.
3. The "sync" function CAN result in DELETED SmartMatches.
But..............don´t fear......... Daniel and his MH support-team are working around the clock to fix the problems. Beleive me, I´m in contact with them almost every day. Keep up the good work!
I am assuming they are working around the clock on FTB7, which is why I have not bothered them with a photo title transfer problem in FTB6 they fixed some months ago, but has popped up again last week with a different twist. I'll wait a couple more weeks before asking them to re-fix it. I am SO HAPPY that I did not download FTB7!!
Recently tagged people on my recently added photos didn't generate personal photos and "Change personal photo" dialog box doesn't load possible faces for choosing. Since I've paid for a Premium update, I believe I have the right to complain. Please, do something about.
Does anyone know if I purchase the Premium plan - do I get access to census records too? Or will I be charged another amount for that information? I can't find the answer any place on this site. I am about ready to give up.
I suppose you talk about U.S. Census - I am premium subscriber and when I go to the U.S.Census search form I can see list of results for my query, but if I try to open particular record I am forwarded to info page about data subscription advertisement. So you will be charged by another fee no matter if you are premium subscriber or not.
What I ment was, can you see your tree when you connect to you web-space on MyHeritage?
Can you start Family Tree Builder (FTB) on your computer and load your tree?
The FTB-program v 7.0 has nothing to do with your tree showing on the web or not, if that is the problem. FTB works ONLY on your local PC and if that is the problem maybe I can help you.
The files on my pc are only taking me into the MH site now and I keep getting messages to sync but the log says the tree is in siync.
I think what has happened during the update "sync" has somehow loaded the tree from the site back to my pc and lost all of the data. 430 names and details back to 1850's. The pictures I had uploaded to the site are there, I think, but no names d.o.b. etc etc. I've asked other members to try to get on the site to view the tree and they also cannot view the tree.
In my site there were 2 trees the main one PDLamb family which we cannot see now and a smaller one the Obrien branch which is still there and o.k.
I've reported all this to MH and got a support ticket but no answers, no real contact from them.
Ok i understand. You should have a backup on your PC. Guess you have a "standard" installation on C:.
1. Open FTB
2. In the menu bar, choose Tools/Options/General (it should be default opening screen)
3. Note where the "projects directory" is located. (top parameter)
4. In Windows Explorer, open that location, open the correct tree, open the library "Backup" there you should see a lot of .zip-files, choose the one with the latest date, right click on it and choose "Extract here" you should now see a library named "Database", click on that library and you should see a .zed or .uzed file. Double click on that file and FTB should start and load that file.
5. When you have your tree opened you can publish it to the web-site.
6. Read the publishing/sync information CAREFULLY so you DO NOT download the web version and UPLOAD the FTB (PC) version to yor web-space.
I understand if my explanation is not possible to follow/understand but I did at least try. ;-)))))))))))))
Changing the GUI to japanese works perfectly, so does entering data in japanese.
But Charts and Reports only display "." (dots) instead of the entered japanese characters.
Changing the Report fonts to jap fonts doesn't help, even though "サンプル" (Sample) is displayed correctly in that dialog.
... this problem makes the software almost useless to japanese (all Asian?) families.
Platform: Windows 7 x64
I have saved over 800 screen prints from the church books during my research - all of them named with the id that each person has in my database. The documentation clearly says that this is a unique person id.
Now when I installed version 7, all id's are changed - disaster! What am I supposed to do - can I go back to version 6?
to reassure you I have check the GEDCOM file and the 'old' Id's are still present in the file. So I think it will be possible for the MH developers to display this 'old' id's
Regards
Ps: In FTB with 'Edit' - 'Export to excel'- 'Export list of people ...', you can see that the old id's exist. It doesn't help, I know, but just as info.
yes, I think you mean GEDCOM lines like for example this one:
1 RIN MH:I416
But I read somewhere that the ID that is visible in the program has been modified in version 7 to reflect the number of people in the database, That means ID's that has been removed are reused for new entries, or all entries get new ID's every time you open your database. In either case, I will never see my old ID's again, I guess.
Same problem here lost my entire tree when version 7.0 installed and despite contacting them by email several time only reply is an automated reply and a "Ticket number" and no resolution of problem.
Hi all, I read several FAQ topics about issues with potentially lost data since upgrade to version 7 reported by particular users. I belive they can be solved or they affected only limited group of users but, on the other hand, I believe that lot of users, including me, have too may records in their family trees to be able check all the records one by one after the upgrade if any data issue appeared there. I have already upgraded to version 7, backuped tree data before this upgrade. From my point of view, I have no sync issues and - at least major - data seems to be present on both sides in my FTB application and online. I have already started to made new data updates there and, as the amount of these updates is growing, I would like to be sure that I don't have to be afraid about any lost or wrong data hidden somewhere inside in comparsion with my tree data stored in version 6.
That is why I would like to ask My Herritage if they can confirm us, if there are (or not) any data types or other issue related to upgrade to version 7, which we should check to be sure before we continue with major updates of our family trees. Please, don\t consider it offensive, I would like to ensure that we don't have to wait for any major fix. I belive I am not only one who don't want to lost any information which we built for years :)
