No need to be angry madame :) Sure, I could have printed it out, but with over an estimated 800 pages it would be a disaster to do so. Yes, I am fully aware that dealing with printed and hand written documents are how its been done in the past, my family has been documenting our family since early 1930's.
What you are suggesting would be completely pointless. As we struggle to make everything digital, get all the data collected in one place, making changes/additions pretty much every week, printing every time a change is made or an addition is done is beyond what we are capable of. Besides, what is the point of using computers, when your solution is paper...
You seem to think I am not grateful. You are wrong. I am grateful for the ideas and systems they have built up. That doesn't mean I should not point out flaws that clearly degrade this fine system. In fact, you should do so too. With YOUR help, the developers would get help to refine the software even further. It is not negative to help others being better and improve things.
As for those who scream and yell, without trying to help...well, I'm on your side, for sure.
I weighed in on this discussion before and feel compelled to do it again. Mr. Steen, of course you are right about the impracticality of printing everything out--I shudder at the thought of doing that considering what is on my website! Until the problems I have been reading about (all of which would have a devastating effect on my website), be they bugs or glitches, have been resolved, I will not touch FTB7 with a 50-foot pole and I think those who did should be given a chance and a way to revert to FTB6. I have several nephews and nieces who make a living finding and fixing bugs and glitches in government and industrial programs--it is no laughing matter--and I think it was a mistake to release FTB7 prematurely. But I most emphatically agree with you about unhelpfully yelling and screaming and firing off illiterate e-mails, especially when you are a basic user and your investment is far from huge.
FTB6 most definitely IS a fine system. I have been a myHeritage member since 2008 and have, on the whole, been very happy with it.
I very much agree with you Ingrid, FTB v.6 and the system around it, made FTB to a decent software, well above average. Several reviews around the internet will back this up.
About being a basic user, I belive those who can't afford (or for other reasons) to pay can help MyHeritage in other ways, such as making good bug reports, help others who struggle with the use and so on.
I totally agree with you! When I was in real trouble with only part of the problem at their end, they spent many hours live on the computer with me solving it, for which I am eternally grateful. I do think, though, that they should not have released FTB7 before testing it more thoroughly and I will not download it until I see nothing but praise on this forum, for I have way too much sweat and even some blood and tears invested in my project. In fact, I do have a problem now in FTB6 that was previously fixed, but it is not serious enough to bother them with now at what must be trying times for them. I'll live with it until things calm down.
what are you on about- we pay for a service that has delimited protocaols and we are entitled to have a product that functions- its not a computer that drived the system it a development team of people- so get a grip on your opnion and realise that the system is in need of comment and continual improvement and that must be discussed and acknowleged by the user and the "team"- and until such time as the "team"get it functioning there MUST be dialogue to make bteer product. Its not about- oh so sewwt and lovely your new found relatives are- ist about a realtime functioning database.
You are not wrong. But given your far from perfect grammar and spelling, I doubt that I would want to let you loose on the problems. But maybe language skills are not related to database management skills. What do I know--I am just a little old lady who loves putting together my family's history.
Oh happy enjoyment darling and please say a prayer for us less holy ythan thou.
Deat oh dear the world is full of people with acred ideas and pius attitude, but when you come back down to earth and realise that everyting is not pretty, sweet and loverly make a point of posting on this forum. It will make my day, sweetheart it will .
Of course I am , like you, sweet and loving. Of course I want to see both you and I help each other and make our family history a work of art.
we could pray and say dear sugary things. Our famileis united and we are all joyous and happy and travelling down the road of love and beauty with not a care in the world and evry one else can join in at their whim.
We are, as family historians, all in search of the same thing, and want to provide foreveromre the fruits of our labours.
Ah, I must leave for a while- I think I can feel tears welling.
When I first tried (and later purchased) FTB, it was quirky but basically worked well, and customer service was excellent.
I tried World Vital Records and found in it absolutely nothing of value--which, I hasten to add, continues to be the case a year later; it is probably the worst software I have ever seen--so I cancelled my subscription. They charged me anyway. I complained. It turned out that the billing is third-party (called Plimus). I eventually received a complete refund, followed by a phone call from Israel to ask if everying had been resolved to my satisfaction. That impressed me and is one reason why I'm still a customer.
However, there has been NO improvement to Record Matching; the new SuperSearch doesn't appear to be much better. More and more, I am doing my research at ancestry.ca, and transferring the data to FTB, an incredibly tedious job given how clumsy some parts of FTB are (yes, I've put in a feature request for improvement).
From a user perspective, we'd appreciate regular updates with specific bug fixes -- and we're not seeing that from MyHeritage. The Update Wizard in V6 has never worked, and they haven't been bothered to fix that. We're seldom even seeing acknowledgements any more. There seems to be no further support for V6. We're seeing slower customer service, lack of response to customer issues, failure to respond to known software problems. Do you really think gratitude is due?
Me, I'm grateful that I stuck to V6 and didn't download V7.
Suddenly online the names of the persons does'nt show anymore. It just says "unknown". The data (birthdate, relationship etc) is still there. In mye program everything is ok? What can I do? I have republished it online several times.
I cannot find the Family Goal Option--I cannot even find an option to renew the present Premium site plan. We needed that option, as we have several foreign members who can only contribute by "chipping in" with their credit card and currency.
I only got an email saying it would automatically deduct the annual fee from my credit card, but I have no option to get 2 years to get a discount, etc. Luckily my credit card is obsolete and they won't be able to charge it.
I have 12 sites and maybe it's time to find a new home,
After almost a month, I have not received any response other than MyHeritage acknowledges there is a problem with one of my sites--the others show Family Goal but one does not, but after a month (and I am Premium Plus) NO RESPONSE at all.
We will have to abandon our site for now (and probably will for the other 10 sites) and I am going to find every Forum that will hear about this unprofessional treatment by MyHeritage.
I see so many others have had very, very unbelievable treatment and it will take some time and energy, but I think I will try to contact them each and see if we can get a Class Action Lawsuit going. I see that they remove posts on this forum that are negative, but if we post to enough other forums, perhaps that won't happen.
I will try to post places where others can post their grips and problems that have not been resolved by MyHeritage.