I have the same problem. 100% of the people on my tree are unknown,, but photos are there. I have tiredi me heritage support, for over 2 months but no resolution. i am willing to offer a reward to anyone who can solve this problem. Help.
I was wondering if anyone has ordered their family tree poster and delivered to an address in Ireland? I am wondering if I ordered one how long it would take to produce and deliver and I can't seem to find an answer on the site.
How do you remove the "Caption Bar"? As far as I am concerned it is a waste of space and of no value. It is too big and redundant. I would rather have more space for displaying the family tree and working area. How do I get rid of it?
Yes, I do have Ver 7 up and running. What is called the "Caption Bar" is so big, and shows the name of who is your main subject - why? I know who by having the person as the main box on the work table. The name is shown on the left side of the bar while you can have or shut off family pictures on the right side, but it appears there is no way to remove the bar all together.
Okay, that's present in V6.0 as well. Why indeed? It serves as a bit of a visual break, nothing more. The color changes (brown for Photos, green for Family Tree, etc.) but you can certainly tell where you are from what's in the workspace. If if disappeared, I doubt I'd miss it.
If that's the worst bug you've encountered, you've apparently been lucky.
There are other bugs, and I have written to them about them, but they do not listen. An example is when doing a doubles search some times in a listing one match will cover another, and the 30% ones bug me because it is only names being the same. With over 18,000 names going there will be many with the name such as John Smith as an example. But all in all I guess it is a good program even with it's faults. Once you get going with it you find it is easyer to use than others. That Caption Bar still bugs me. I would rather have more display space on the work table.
I sure wish that I read this forum before giving MH my money. I am so very disappointed in the search engine. It has not helped me what so ever. There is very little info for Canada except if you want Ontario. I want info for Newfoundland. I can't find anything. Ancestory.com has alot of info. I should of gave them my money instead. I want a refund. I feel totally rip-off.
Assuming, you wrote "publish" instead "sync", that you still use FTB6, so your tree is NOT editable online. So, are you sure, you are the only one website manager? Isnt possible, that FTB is installed anywhere twice? If these basics are ok, then:
Try double check your full local computer date time.
Next, if you are 100% sure, that your local copy is very latest, try make any minor change and fresh save. Next manually force publish.
If problem remains, or is not possible forced publishing, you can try as latest option: carefully manually delete tree on website and pure republish again from pc.
My father who made our family site, have died from cancer and his last wish where for me to taker over the family site. But even tho I am webmaster of the site and also have access to my fathers account I can't seem to find a change of ownership.
How can I change owership from my fathers name to mine, so I don't have to feel the sorrow, when seing his name being online, when I have to log in from his account to manage the information on his computer?
I am a new member of this website and have started with putting my family history in v.7 of the MyHeritage Family Tree Builder and subsequently sync't it to the MyHeritage Website. All good and it worked fine.
Yes, I can see all the complete "shang-me-bang" once I have logged into the MyHeritage website.
But ..... how can one from outside the MyHeritage Website see that my family history exist on the Website? I have tried with my own name and details, without logging in, to see if my name is registered within the MyHeritage Website. To no avail, I just do not exist.
People, I have had some "glitches" too, and sometimes it can be frustrating, but try and remember a computer does not have a brain and cannot be programmed to fix something, until after the problem occurs - I have always found the MyHeritage Team to be more than helpful in the past -
Do you know I have now met family members from overseas I did not know I had, each of us descending from four brothers who lost each other c1900. We are each of us tracing our family history and we are now working together so re-uniting our family after all these years!
Who cares about lost photos and computer "glitches" - it is family that matters and preserving our history for generations to come - Thank You MyHeritage, you are doing a grand job!
I agree 100%, gratitude when it's deserved. But when it's not deserved...
You point out "glitches" in the software, what I would call bugs. Bugs will always occur with a complex program, there are no way around that. Users, like us, will point out the flaw and the responsible team of programmers will normally fix this in the next version. This is howthings are done in the computer world. I'm sure you notice the endless stream of updates from common software out there, Adobe Reader, Microsoft, any Anti Virus software...I could go on and on.
This is NOT the case with FTB as it stands today. BUGS that are very easy to reproduce and confirmed by many HAS BEEN IGNORED and so has the bug reports we gave MyHeritage. From my point of view, I've done my share of software programming in the past, It's simply disrespectful to ignore users in this way, especially when money are involved. I created code, I made mistakes, users told me about it and I did my best to fix the problem and telling them about the progress.
We have very good documentation right here in this support forum. Bugs that are documented to exist in FTB v.7 build 7101 was not corrected in v7. build 7105. Some bugs are clearly small, I know for a fact it does not take a large amount of work hours to correct them.
You ask who cares about lost data. Well, I do and so does thousands of others. You also go as far to state that preserving history is highly important. We agree! This is why we need FTB to work, so that we don't loose this information! When we loose this information because MyHeritage ignore our bug reports and are not able to/willing to correct problems, we are entitled to be frustrated and angry :)
Back to the initial statement: Gratitude will be given when gratitude are deserved. I urge users to push forward, give MyHeritage what they need to fix all problems with FTB v.7. Make proper bug reports, make it easy for the team to reproduce a bug, give them examples and explain well.