I have installed a new version, but I have problem with sync - "Syncing the Project has failed". Log report says: "Site ID is missing. Sync Failed". I had no sync problem with ver. 6. Please help me asap. Thanks. Martin
I was aked to be a Beta testor for Version 7 of FTB (Prior to Release) and with the acception of just a few glitches everything workd great..even the Sync for my Large tree of over 15,900 people. Once I down lloaded the Release Version (built 7100) I kept experiencing major errors in the Sync process and also in Smart matching.
The sync process took a very long time and seemed to be uploading my WHOLE Tree every time.. 1.3337 GB. Prior to this release it only uploaded around 3-5 MB of changes. I have reported this major error nearly 3 weeks ago now and have not recieved a fix to it yet.. I am getting very frustrated at the help level I should be getting as a Premium Plus member. Subsuquent installations of newer Builds have not fixed the problems and no one is telling me what is being done. I would love to get the Beta version back t osee if that still works as it did.
Another main problem is when I click on Matches for an individual..I get the message "The family tree where you synced this project has been deleted from your family site" this happens for everyone with the match icon????
My Tree on my web site HAS Not been deleted! What is going on here?
Come on Guys, there are a lot of upset people with this new version and the word "Support" seems to be lost to you at this point.
I still believe that MH and FTB is the best out there..but not with this Version.
I am also having the same problem. why hasn't anyone posted an answer yet?!
I didn't have any problems prior to updating to the new version, and of course, that's when I need to add to my tree!
not only that but I'm also supposed to be able to edit my tree on the website now too but yet somehow it's not letting me access that feature anywhere...all I can do is view the "profiles" from the info I already have...
I am not sure my problem is just with the new version of FTB - as I have just started using MH. However, I do have a tree in FTB7 and a tree in My Heritage online - and I cannot sync them. Nor can I find any directions to follow when it doesn't work.
Snycing is necessary in order to research/save finds, correct?
I downloaded ftb from your link and still getting the same problem. It goes to 96% step 1 of 4 then says syncing the project has failed. Please check the sync logs for detailes. Please assist with a course of action.
I just did this yesterday. On ancestry.com, open the tree you would like to download the GEDCOM for. Beside the Tree name at the top of the screen, there is a drop down box called Tree Pages. From that drop down list, select Tree Settings. On the Tree Settings page, there is a selection button - Download your GEDCOM file.
We would like to send out a "Prayer Tree" message to the family members connected on our MyHeritage web site. What is the most effecient/effective way to do so? Similar functionality as to pushing/broadcasting a message immediately to all Family members.
I had two sites under the same email address and specifically asked them to only delete one of them but they deleted both. and to top it all then reset my account to being basic, so when I try to reinstall my 15,000 plus tree I am over quota, raised two tickets (#2013050110005889 & #2013050210006733) but no reply in 10 days, MH sucks!!
My brother entered his wife's parents names in our family tree. Now his wife's brother's daughter (not one of our family members) has entered their entire family in my family tree!! Also, My Heritage has allowed her to post herself as a Site Manager. This should not happen as I initially set up the account and am the only Site Manager. How can I delete this other family's records? I have looked everywhere and there does not seem to be a "delete" category. This has used up quite a few of my family's allotted space. Thanks.
Try a positive approach; ask if she would like to share the cost of a Premium or Premium Plus subscription. Or suggest she start her own tree to include those you would have not included in your own more basic tree.
Thanks but this is not an option. This is my family's tree, not theirs. I have asked them to start their own family tree which they will do but that doesn't solve my problem of deleting their info from my tree. There does not appear to be any way of deleting anything. I've tried the delete key but it doesn't do it. There has to be a way of removing info.