I cannot find the Family Goal Option--I cannot even find an option to renew the present Premium site plan. We needed that option, as we have several foreign members who can only contribute by "chipping in" with their credit card and currency.
I only got an email saying it would automatically deduct the annual fee from my credit card, but I have no option to get 2 years to get a discount, etc. Luckily my credit card is obsolete and they won't be able to charge it.
I have 12 sites and maybe it's time to find a new home,
After almost a month, I have not received any response other than MyHeritage acknowledges there is a problem with one of my sites--the others show Family Goal but one does not, but after a month (and I am Premium Plus) NO RESPONSE at all.
We will have to abandon our site for now (and probably will for the other 10 sites) and I am going to find every Forum that will hear about this unprofessional treatment by MyHeritage.
I see so many others have had very, very unbelievable treatment and it will take some time and energy, but I think I will try to contact them each and see if we can get a Class Action Lawsuit going. I see that they remove posts on this forum that are negative, but if we post to enough other forums, perhaps that won't happen.
I will try to post places where others can post their grips and problems that have not been resolved by MyHeritage.
hi is it just me or can everybody else not see there family tree. When i go on my account i can see the first page where you can see everything you can do in your tree, but when i click family tree to see my tree i just get a black page up and no family tree, does anybody know if there is a problem going on.
Hi, yesI own the tree, but it is working again, after I download their new family tree maker .?????? Not sure why that is. Thanks away for asking, and maybe if you do the same, it will work for you. Kind regards sindberg
For the first time this evening FTB failed to start in Windows 7 (64bit).
When I try and launch the program the HD flashes as usual but nothing appears on the screen. Looking in Task Manager it shows the MyHeritage.exe is running. It remains there until I manually end the process.
I tried upgrading to v7, previously v6. Ah hah, success! It started up. I then rebooted my PC and am back to square one.
I have even tried uninstalling the application, rebooting then resintalling straight to v7 and still with no luck.
I had two sites under the same email address and specifically asked them to only delete one of them but they deleted both. and to top it all then reset my account to being basic, so when I try to reinstall my 15,000 plus tree I am over quota, raised two tickets (#2013050110005889 & #2013050210006733) but no reply in 10 days.
What are MH upto when one can not review the status of a ticket, can not contact them via a monitored email, can not phone them, are we mushrooms?
Today I have tested the sync function. I did sync my tree where I had added about 150 records, it worked OK an I could see that the uploaded project files had a size of 24,4 Mb. Then I added ONE record and did a new sync, that sync was also OK, BUT the size of the project files were....... you guessed it.... 24,4 Mb!!!!! How is that possible? Explanation please.
It depends on what kind of records you are adding to your family tree. The project file itself is a different kind of a GEDCOM file that we modified - (In FTB 7.0 we call it a UZED, in FTB 6.0 it's a ZED). So it's pretty much a regular txt file with a lot of text written in the form of a data structure.
1 record or even 150 records are just a bunch of text added to a text file.
1 character is equal to 1 byte. Which means that 1024 characters (roughly a chapter of a book) will create 1 kbyte.
We need 1 of these chapters to describe a really big note. And so it will take around 1 kbytes of your space in the computer. Most of the records that are added in your computer are just fact descriptions which don't even take a really long sentence.
I hope that the calculations are understandable. Bottom line - it would take around a 1000 records with really big notes attached to the individuals to feel the difference in the file size.
Can anyone from the team just give us some information about the testing of v 7.0 before it was released? I have been a BETA tester for many programs since the mid 70-ties and I have also been working a lot with different DB-programs (FOX-base, DBase and MS Access). There are some very basic bugs in v 7.0 and some very severe faults in the programming, as I see it and a LOT of the bugs are so easy to find, so even a non data person should have spotted them. What size, for example, did the largest tested FTB-file have?
I have had a lot of issues the past 6 months due to my large tree (148 000 records) and the fact that this does not work i FTB. The team seems very keen to solve the problems but, many times I get answers that seems to be produced by a "robot". It does not address my problem at all, it is very kind but...... no solution to my problem. Also I pay for priority support! What does that mean?
As you know we are working on the problems and we are doing our best to resolve all of your issues. The team tries to answer personally every post by every member in MyHeritage but the amount of emails could be overwhelming sometimes especially when we release new releases of products.
As far as I know there are no "robots" that answers questions of members directly. But when a person answers a lot of emails he might get a little bit "robotic" with his answers. If you have any complaints about a specific person that did not take care of your problem you can report us and we will investigate.
Since converting to Version 7, I have lost all my Notes against individuals. Despite sending an email directly to the Support Team and posting comments on the Version 7 forum, I have not had one response from MH. Please can you let me know how to recover my Notes - I am getting really frustrated. Thank you. Also I cannot enter any new Notes.
I really prefer the old way of updating/publishing from FTB to the MyHeritage site. Sycronization would imply that information on the site will be loaded into FTB and vice versa. Am I correct?
I have number of working trees that I do not want published. Now when I "Sync" they are uploaded to my site automatically. I believe that under "sync settings" if I select "remove sync" they will not publish. Is this correct? This information should be in the guide. Also, I prefer being able to select the tree I want to publish individually instead of the system publishing all trees each time it syncs.