Assuming, you wrote "publish" instead "sync", that you still use FTB6, so your tree is NOT editable online. So, are you sure, you are the only one website manager? Isnt possible, that FTB is installed anywhere twice? If these basics are ok, then:
Try double check your full local computer date time.
Next, if you are 100% sure, that your local copy is very latest, try make any minor change and fresh save. Next manually force publish.
If problem remains, or is not possible forced publishing, you can try as latest option: carefully manually delete tree on website and pure republish again from pc.
My father who made our family site, have died from cancer and his last wish where for me to taker over the family site. But even tho I am webmaster of the site and also have access to my fathers account I can't seem to find a change of ownership.
How can I change owership from my fathers name to mine, so I don't have to feel the sorrow, when seing his name being online, when I have to log in from his account to manage the information on his computer?
I am a new member of this website and have started with putting my family history in v.7 of the MyHeritage Family Tree Builder and subsequently sync't it to the MyHeritage Website. All good and it worked fine.
Yes, I can see all the complete "shang-me-bang" once I have logged into the MyHeritage website.
But ..... how can one from outside the MyHeritage Website see that my family history exist on the Website? I have tried with my own name and details, without logging in, to see if my name is registered within the MyHeritage Website. To no avail, I just do not exist.
People, I have had some "glitches" too, and sometimes it can be frustrating, but try and remember a computer does not have a brain and cannot be programmed to fix something, until after the problem occurs - I have always found the MyHeritage Team to be more than helpful in the past -
Do you know I have now met family members from overseas I did not know I had, each of us descending from four brothers who lost each other c1900. We are each of us tracing our family history and we are now working together so re-uniting our family after all these years!
Who cares about lost photos and computer "glitches" - it is family that matters and preserving our history for generations to come - Thank You MyHeritage, you are doing a grand job!
I agree 100%, gratitude when it's deserved. But when it's not deserved...
You point out "glitches" in the software, what I would call bugs. Bugs will always occur with a complex program, there are no way around that. Users, like us, will point out the flaw and the responsible team of programmers will normally fix this in the next version. This is howthings are done in the computer world. I'm sure you notice the endless stream of updates from common software out there, Adobe Reader, Microsoft, any Anti Virus software...I could go on and on.
This is NOT the case with FTB as it stands today. BUGS that are very easy to reproduce and confirmed by many HAS BEEN IGNORED and so has the bug reports we gave MyHeritage. From my point of view, I've done my share of software programming in the past, It's simply disrespectful to ignore users in this way, especially when money are involved. I created code, I made mistakes, users told me about it and I did my best to fix the problem and telling them about the progress.
We have very good documentation right here in this support forum. Bugs that are documented to exist in FTB v.7 build 7101 was not corrected in v7. build 7105. Some bugs are clearly small, I know for a fact it does not take a large amount of work hours to correct them.
You ask who cares about lost data. Well, I do and so does thousands of others. You also go as far to state that preserving history is highly important. We agree! This is why we need FTB to work, so that we don't loose this information! When we loose this information because MyHeritage ignore our bug reports and are not able to/willing to correct problems, we are entitled to be frustrated and angry :)
Back to the initial statement: Gratitude will be given when gratitude are deserved. I urge users to push forward, give MyHeritage what they need to fix all problems with FTB v.7. Make proper bug reports, make it easy for the team to reproduce a bug, give them examples and explain well.
No need to be angry madame :) Sure, I could have printed it out, but with over an estimated 800 pages it would be a disaster to do so. Yes, I am fully aware that dealing with printed and hand written documents are how its been done in the past, my family has been documenting our family since early 1930's.
What you are suggesting would be completely pointless. As we struggle to make everything digital, get all the data collected in one place, making changes/additions pretty much every week, printing every time a change is made or an addition is done is beyond what we are capable of. Besides, what is the point of using computers, when your solution is paper...
You seem to think I am not grateful. You are wrong. I am grateful for the ideas and systems they have built up. That doesn't mean I should not point out flaws that clearly degrade this fine system. In fact, you should do so too. With YOUR help, the developers would get help to refine the software even further. It is not negative to help others being better and improve things.
As for those who scream and yell, without trying to help...well, I'm on your side, for sure.
I weighed in on this discussion before and feel compelled to do it again. Mr. Steen, of course you are right about the impracticality of printing everything out--I shudder at the thought of doing that considering what is on my website! Until the problems I have been reading about (all of which would have a devastating effect on my website), be they bugs or glitches, have been resolved, I will not touch FTB7 with a 50-foot pole and I think those who did should be given a chance and a way to revert to FTB6. I have several nephews and nieces who make a living finding and fixing bugs and glitches in government and industrial programs--it is no laughing matter--and I think it was a mistake to release FTB7 prematurely. But I most emphatically agree with you about unhelpfully yelling and screaming and firing off illiterate e-mails, especially when you are a basic user and your investment is far from huge.
FTB6 most definitely IS a fine system. I have been a myHeritage member since 2008 and have, on the whole, been very happy with it.
I very much agree with you Ingrid, FTB v.6 and the system around it, made FTB to a decent software, well above average. Several reviews around the internet will back this up.
About being a basic user, I belive those who can't afford (or for other reasons) to pay can help MyHeritage in other ways, such as making good bug reports, help others who struggle with the use and so on.
I totally agree with you! When I was in real trouble with only part of the problem at their end, they spent many hours live on the computer with me solving it, for which I am eternally grateful. I do think, though, that they should not have released FTB7 before testing it more thoroughly and I will not download it until I see nothing but praise on this forum, for I have way too much sweat and even some blood and tears invested in my project. In fact, I do have a problem now in FTB6 that was previously fixed, but it is not serious enough to bother them with now at what must be trying times for them. I'll live with it until things calm down.
what are you on about- we pay for a service that has delimited protocaols and we are entitled to have a product that functions- its not a computer that drived the system it a development team of people- so get a grip on your opnion and realise that the system is in need of comment and continual improvement and that must be discussed and acknowleged by the user and the "team"- and until such time as the "team"get it functioning there MUST be dialogue to make bteer product. Its not about- oh so sewwt and lovely your new found relatives are- ist about a realtime functioning database.
You are not wrong. But given your far from perfect grammar and spelling, I doubt that I would want to let you loose on the problems. But maybe language skills are not related to database management skills. What do I know--I am just a little old lady who loves putting together my family's history.
Oh happy enjoyment darling and please say a prayer for us less holy ythan thou.
Deat oh dear the world is full of people with acred ideas and pius attitude, but when you come back down to earth and realise that everyting is not pretty, sweet and loverly make a point of posting on this forum. It will make my day, sweetheart it will .
Of course I am , like you, sweet and loving. Of course I want to see both you and I help each other and make our family history a work of art.
we could pray and say dear sugary things. Our famileis united and we are all joyous and happy and travelling down the road of love and beauty with not a care in the world and evry one else can join in at their whim.
We are, as family historians, all in search of the same thing, and want to provide foreveromre the fruits of our labours.
Ah, I must leave for a while- I think I can feel tears welling.
When I first tried (and later purchased) FTB, it was quirky but basically worked well, and customer service was excellent.
I tried World Vital Records and found in it absolutely nothing of value--which, I hasten to add, continues to be the case a year later; it is probably the worst software I have ever seen--so I cancelled my subscription. They charged me anyway. I complained. It turned out that the billing is third-party (called Plimus). I eventually received a complete refund, followed by a phone call from Israel to ask if everying had been resolved to my satisfaction. That impressed me and is one reason why I'm still a customer.
However, there has been NO improvement to Record Matching; the new SuperSearch doesn't appear to be much better. More and more, I am doing my research at ancestry.ca, and transferring the data to FTB, an incredibly tedious job given how clumsy some parts of FTB are (yes, I've put in a feature request for improvement).
From a user perspective, we'd appreciate regular updates with specific bug fixes -- and we're not seeing that from MyHeritage. The Update Wizard in V6 has never worked, and they haven't been bothered to fix that. We're seldom even seeing acknowledgements any more. There seems to be no further support for V6. We're seeing slower customer service, lack of response to customer issues, failure to respond to known software problems. Do you really think gratitude is due?
Me, I'm grateful that I stuck to V6 and didn't download V7.
Suddenly online the names of the persons does'nt show anymore. It just says "unknown". The data (birthdate, relationship etc) is still there. In mye program everything is ok? What can I do? I have republished it online several times.