Our UK database is currently down, since we are partnered with the site FindMyPast.com and for some reason the connection between us was interrupted - we are doing our best to resolve this issue, we are so sorry for the bad experience.
I am tired of trying to contact MyHeritage through all different forms e.g. email, Facebook, this site, etc. When I look through the forums there seems to be a lot of people who get their problems fixed within hours or a day or two. Why can't I get a reply via email???? I got the generic love-in email "as a premium customer your email will be dealt with as a matter of urgency" and nothing since !!!!!!!! MyHeritage was quite happy to take hundreds of dollars up front, and for what.....a product that does not work, and then ignore all requests for help. To say I am disappointed is an understatement. I guess I will just have to write off this money and take it as a lesson learnt that MyHeritage is just another one of those overseas companies that cons money out of hardworking decent people
Only small idea - try labore with language(s) settings. Regarding FTB6 - if is name written in one lang, but no "translated" into second (other) lang, and then FTB6 switched into this other lang, names (me) appeared as unknown. If you use FTB7, i do not know how is it solved there, regarding to Unicode support currently introduced.
If nothing helps, the latest chance is, restore project from latest good backup.
thanks for your ideas, I did try the language idea through the tools bar but they are both set for English, so has made no difference.
I notice on my Family tree home page that when I get notices of birthdays etc I get the names on my home page, not sure which trees its pulling the information from as both of them have all 4536 names as UNKNOWN.........
Have tried to do a backup was sent a link from my heritage but I lost all my pics as well as the names.....
I have the same problem. 100% of the people on my tree are unknown,, but photos are there. I have tiredi me heritage support, for over 2 months but no resolution. i am willing to offer a reward to anyone who can solve this problem. Help.
I was wondering if anyone has ordered their family tree poster and delivered to an address in Ireland? I am wondering if I ordered one how long it would take to produce and deliver and I can't seem to find an answer on the site.