How do you remove the "Caption Bar"? As far as I am concerned it is a waste of space and of no value. It is too big and redundant. I would rather have more space for displaying the family tree and working area. How do I get rid of it?
Yes, I do have Ver 7 up and running. What is called the "Caption Bar" is so big, and shows the name of who is your main subject - why? I know who by having the person as the main box on the work table. The name is shown on the left side of the bar while you can have or shut off family pictures on the right side, but it appears there is no way to remove the bar all together.
Okay, that's present in V6.0 as well. Why indeed? It serves as a bit of a visual break, nothing more. The color changes (brown for Photos, green for Family Tree, etc.) but you can certainly tell where you are from what's in the workspace. If if disappeared, I doubt I'd miss it.
If that's the worst bug you've encountered, you've apparently been lucky.
There are other bugs, and I have written to them about them, but they do not listen. An example is when doing a doubles search some times in a listing one match will cover another, and the 30% ones bug me because it is only names being the same. With over 18,000 names going there will be many with the name such as John Smith as an example. But all in all I guess it is a good program even with it's faults. Once you get going with it you find it is easyer to use than others. That Caption Bar still bugs me. I would rather have more display space on the work table.
I sure wish that I read this forum before giving MH my money. I am so very disappointed in the search engine. It has not helped me what so ever. There is very little info for Canada except if you want Ontario. I want info for Newfoundland. I can't find anything. Ancestory.com has alot of info. I should of gave them my money instead. I want a refund. I feel totally rip-off.
Assuming, you wrote "publish" instead "sync", that you still use FTB6, so your tree is NOT editable online. So, are you sure, you are the only one website manager? Isnt possible, that FTB is installed anywhere twice? If these basics are ok, then:
Try double check your full local computer date time.
Next, if you are 100% sure, that your local copy is very latest, try make any minor change and fresh save. Next manually force publish.
If problem remains, or is not possible forced publishing, you can try as latest option: carefully manually delete tree on website and pure republish again from pc.
My father who made our family site, have died from cancer and his last wish where for me to taker over the family site. But even tho I am webmaster of the site and also have access to my fathers account I can't seem to find a change of ownership.
How can I change owership from my fathers name to mine, so I don't have to feel the sorrow, when seing his name being online, when I have to log in from his account to manage the information on his computer?
I am a new member of this website and have started with putting my family history in v.7 of the MyHeritage Family Tree Builder and subsequently sync't it to the MyHeritage Website. All good and it worked fine.
Yes, I can see all the complete "shang-me-bang" once I have logged into the MyHeritage website.
But ..... how can one from outside the MyHeritage Website see that my family history exist on the Website? I have tried with my own name and details, without logging in, to see if my name is registered within the MyHeritage Website. To no avail, I just do not exist.
People, I have had some "glitches" too, and sometimes it can be frustrating, but try and remember a computer does not have a brain and cannot be programmed to fix something, until after the problem occurs - I have always found the MyHeritage Team to be more than helpful in the past -
Do you know I have now met family members from overseas I did not know I had, each of us descending from four brothers who lost each other c1900. We are each of us tracing our family history and we are now working together so re-uniting our family after all these years!
Who cares about lost photos and computer "glitches" - it is family that matters and preserving our history for generations to come - Thank You MyHeritage, you are doing a grand job!
I agree 100%, gratitude when it's deserved. But when it's not deserved...
You point out "glitches" in the software, what I would call bugs. Bugs will always occur with a complex program, there are no way around that. Users, like us, will point out the flaw and the responsible team of programmers will normally fix this in the next version. This is howthings are done in the computer world. I'm sure you notice the endless stream of updates from common software out there, Adobe Reader, Microsoft, any Anti Virus software...I could go on and on.
This is NOT the case with FTB as it stands today. BUGS that are very easy to reproduce and confirmed by many HAS BEEN IGNORED and so has the bug reports we gave MyHeritage. From my point of view, I've done my share of software programming in the past, It's simply disrespectful to ignore users in this way, especially when money are involved. I created code, I made mistakes, users told me about it and I did my best to fix the problem and telling them about the progress.
We have very good documentation right here in this support forum. Bugs that are documented to exist in FTB v.7 build 7101 was not corrected in v7. build 7105. Some bugs are clearly small, I know for a fact it does not take a large amount of work hours to correct them.
You ask who cares about lost data. Well, I do and so does thousands of others. You also go as far to state that preserving history is highly important. We agree! This is why we need FTB to work, so that we don't loose this information! When we loose this information because MyHeritage ignore our bug reports and are not able to/willing to correct problems, we are entitled to be frustrated and angry :)
Back to the initial statement: Gratitude will be given when gratitude are deserved. I urge users to push forward, give MyHeritage what they need to fix all problems with FTB v.7. Make proper bug reports, make it easy for the team to reproduce a bug, give them examples and explain well.
No need to be angry madame :) Sure, I could have printed it out, but with over an estimated 800 pages it would be a disaster to do so. Yes, I am fully aware that dealing with printed and hand written documents are how its been done in the past, my family has been documenting our family since early 1930's.
What you are suggesting would be completely pointless. As we struggle to make everything digital, get all the data collected in one place, making changes/additions pretty much every week, printing every time a change is made or an addition is done is beyond what we are capable of. Besides, what is the point of using computers, when your solution is paper...
You seem to think I am not grateful. You are wrong. I am grateful for the ideas and systems they have built up. That doesn't mean I should not point out flaws that clearly degrade this fine system. In fact, you should do so too. With YOUR help, the developers would get help to refine the software even further. It is not negative to help others being better and improve things.
As for those who scream and yell, without trying to help...well, I'm on your side, for sure.
I weighed in on this discussion before and feel compelled to do it again. Mr. Steen, of course you are right about the impracticality of printing everything out--I shudder at the thought of doing that considering what is on my website! Until the problems I have been reading about (all of which would have a devastating effect on my website), be they bugs or glitches, have been resolved, I will not touch FTB7 with a 50-foot pole and I think those who did should be given a chance and a way to revert to FTB6. I have several nephews and nieces who make a living finding and fixing bugs and glitches in government and industrial programs--it is no laughing matter--and I think it was a mistake to release FTB7 prematurely. But I most emphatically agree with you about unhelpfully yelling and screaming and firing off illiterate e-mails, especially when you are a basic user and your investment is far from huge.
FTB6 most definitely IS a fine system. I have been a myHeritage member since 2008 and have, on the whole, been very happy with it.
I very much agree with you Ingrid, FTB v.6 and the system around it, made FTB to a decent software, well above average. Several reviews around the internet will back this up.
About being a basic user, I belive those who can't afford (or for other reasons) to pay can help MyHeritage in other ways, such as making good bug reports, help others who struggle with the use and so on.