I just had a smart match come up and clicked on it to reveal on my side of the match all my details for the person in my tree and the matched side, blank no name no info see link attached this is not the only time blank smart matches have come up?
It seems that for this individual, you had 2 Smart Matches which you rejected (you can see them in the rejected matches tab). This is why the pending confirmaion tab is empty.
If you get a notification for a new match, click on it but don't see it, it is possible that between the time we found the match and the time you clicked on it, the user on the other side deleted his tree or disabled Smart Matches.
I have built my family tree with the help of my brother and so we can work together on this I would like to download this onto a memory stick but haven't got the technical know how to do this. Can you help?
I downloaded the Family Tree Builder......and of course I gave even more $$ so I could have what I thought would be benifits, like looking at "record matches" nope, click it & Im told I need to get a subscription for the "data" WHAT?! I paid over $100 and I am so sorry I did. I wish I had read some of the post first. I find the site hard to use because it seems everything is duplicating, like trees, projects etc....I have a tree on Ancestry, but didnt renew due to $$ issues....but I was sucked into this one because of the fee.......what an idiot I am.
If you want to have access to all the records on the Super Search, you will have to buy a separate Data subscription or buy credits. This is because it is not possible for us to offer the historical data for free because a lot of the historical data comes from partners that require royalties on its use by customers. We cannot give all our subscribers this data for free, else the content partners will not get paid, which is not possible. We also cannot subsidize these content partners by paying them, so that our subscribers could get free data.
However, please note that as a Premium user you have free access to some of MyHeritage.com collections.
There are four MyHeritage collections. These are comprised of data from MyHeritage.com and are not available anywhere else on the internet. The four MyHeritage collections are:
1. MyHeritage family sites (like the Warrick Family Web Site, or the British Celebrities Site)
2. MyHeritage members (Site Managers and Site members of MyHeritage.com)
3. MyHeritage family tree individuals (people in the family trees at MyHeritage. This could include Napoleon Bonaparte or Albert Einstein)
4. MyHeritage photos (the pictures on MyHeritage.com)
Collections 1 & 2 are available to MyHeritage members with a Premium family site subscription as yourself. If you have a Premium family site subscription you will be able to search for family sites and MyHeritage members without having to buy an extra subscription.
Premium Plus users have access to ALL MyHeritage.com collections.
Hope this is useful. Please contact me for further comments or questions.
well thank you for responding. I still feel that the $$ I paid for the Premium Plus should include the data, because what I am entitled to is basically the same that I had when I had the basic account. Without being able to search for records, other people & tree's are not 100% re-assuring to me. There is no way for me to confirm anything. I wasnt aware that I wouldnt have access to record data for the amount of money I just paid. I also wasnt aware that this automatically renews to my credit card! Please remove me from that, I can not be automatically renewed in 1 year because I will most likely not be around then. I have a terminal illness, and the main reason I paid for the Premium Plus was to give me something to do, search my roots & history before my time is up. This is so upsetting to me, please remove my credit card information so it does not renew in 1 year. Will you do that for me?
1.) I would like to thank everyone for their very informative comments because you have just saved at least one potential costomer a lot of $$$$.
2.) Your are being watched. While I was reading these post I recieved a phone call at my home - and it was from MH saying that they had a special offer for me becasue I have been a member (of the free software) for over a year. I addressed the questions about the "data access" and they did say that cost extra - and I gave them both barrels about what my feelings were on that topic!!! If I pay for a "Premium Package" I don't want to hear about ANY "extra" charges. The sales agent from MH was watching me while I was on the site....... That's pretty creepy....
3.) This policy by MH had cost them a great deal of money because I have 17 other realatives that I wanted to bring into our family project and many of them would have paid for a subscription as well, AND I wanted to have some DNA testing performed but I will now look at other alternatives.
4.) My primary interest in using MH is that they are tied into the world genome project and I thought that I would be able to share my information and gain some insight into that database.
That's all toast now. When the bean counters at MH stop being a buch of cheap, penny pinching, game players and simply provide a valid service I might consider revisting them - but until they stop playing these games (such as automatic renewals that you can't undo without jumping through hoops) I will be keeping my money in my pocket.
Again - I truely thank all of you for you comments - and I'm sad for those of you whom have been taken for a ride by MH.
Glad to hear that you saved $$ by reading these, I wish I had. I was also a member for the free service for quite a while too, and when I got the offer, I thought that would be an amazing deal. Yeah! It sure was. Then to find out they are home based in Israel.......I have no idea how to make sure this doesnt charge automatic renewal. I did email them, and of course no answer. Im wondering how many complaints have gone to the Better Business Bureau?? I guess I will find out. I find this DEAL useless.... grrrr PI'd
yes, I could kick myself for not just sending the money to Anscestry.....try to save a dime! I should have known better. At least Anscestry helps you find things, and you can access records. This site is rediculous.....Im so PI'd
The same thing has happened to me, I have just upgraded from free version to Premium only to find they want more money to access records. Like you I was sucked in by the discounts, now I have got this for 2 years. It is a pretty good scam when you think about it, charging for accessing public records
I did for 1 year, but still I am really mad. I tried to reach them, because it also does an automatic renew each year. Apparently you have to email them to say you do not want it to renew, there is no option to stop it yourself. And, I talked to a guy yesterday that said the company main office is in Isreal. <<sigh>> Im such a sucker, and I thought I checked it over before I jumped in. Apparently I didnt see the freaking shark right below the surface!