Thanks for writing. I am sorry you are having trouble.
The reason the grey "unknown" shows up when you try to delete someone has to do with the way family trees are built and how the family tree program at MyHeritage works.
In standard family tree logic there must always be a man-woman pair whenever a child exists in the tree.
In order to comply with those standards, the family tree program at MyHeritage also requires a man-woman pair in order for a child to exist in the tree.
This means that anytime there is a child attached to two persons in the tree, and you try to delete one of those parents, the program is forced to keep a "person" in that place. Thus, our lovely unknown.
We are currently working on a better solution to this problem.
In the meantime, your best workaround is to make sure that there are no children attached to a person that you would like to delete.
I understand if this is frustrating for you because, for example, there may be persons "high up" in the tree that you need to delete and it would mean deleting a lot of children in order to get to him/her. The best thing to do is EDIT the information on that person if you can rather than trying to delete him/her altogether.
If you have further questions, please let me know.
Thanks Esther! I did delete the children but they remain as unknown as do their parents. For some reason the program messed up when I was inputting - looked like the data did not take - so I did it again. Now there are double brothers & sisters of my father - do I have to delete his parents and grandparents etc. for this to take? What a mess.
Esther - thank you for your response. I created it in English and everything else looks fine...just these unknown boxes which I need to delete and redo. The children have been deleted - even though they show up as unknowns also.
If you'd like to remove your collage you'll have to delete the HTML code.
The HTML code is usually displayed in the "About Me" or "My Interests" section of your profile.
What you need to do is go to "Edit Profile" and find one of the above categories. You'll recognize the HTML code for the collage because it has MyHeritage written in it somewhere.
What is important, is to delete ALL the code related to MyHeritage, but not to delete code from other things you've added to your profile.
What I suggest you do is to copy/paste the entire code of your profile to a word doc or similar before you start the procedure, and after the partial deletion of the collage code, go back and view your profile to make sure you got the right stuff removed. This way, if you've deleted something of importance you can copy/paste the entire code from your backup, back into your profile. This backup will also allow you to bring back your collage in case you change your mind later.
When I have incomplete dates how is the best way to enter them, for example I know month and year but not the day, or month and day but not year. Is there some character you can out in the missing field that the program will recognize and handle someway? Thank you. Don
Когда Вы добавляете людей в семейном дереве, каждый из них получает свой единственный идентификационный номер. Даже если Вы удаляете человека, его идентификационный номер остается при нем. Идентификационный номер не используется повторно. Если бы мы повторно использовали данные номера, это бы означало, что все остальные идентификационные номера в дереве постоянно изменялись бы. Например, такая ситуация: Номер Ивана 461, и Вы удаляете кого-то с номером 321. Таким образом, чтобы сохранить последовательность, номер Ивана должен был бы поменяться на 460. Так же, как и номер Вашего удостоверения личности не изменяется, так и идентификационный номер в дереве остается постоянным.
Надеюсь, что данная информация ответит на Ваш вопрос.
I'm trying to use the Download Albums link to download photos from an album. When I click on the the link, I'm prompted to save a .zip file. I save the .zip file but when I go to unzip it, I see that it's an extremely small file (4 KB) and it cannot be unzipped.
It looks like the .zip archive isn't being properly created.