I'm really glad that we're having this discussion. It means a lot for us to get feedback from qualified users such as yourself. And I'm glad that you take the time to use this forum as an outlet for your experiences here at MyHeritage. So few users actually take the time to say what they're feeling - like you do.
I commented on Ingrid's post below and explained the process a little bit. I hope it helps to understand the company's plan and intentions a little better.
Basically, we must create a new version of the online family tree editor in order that you will be able to use it on any device (PC, Mac, mobile device, tablet, etc.), which isn't possible with the current designs.
Our plan is to create a Classic view that will be supported on any device as well. It may take some time though, and it's possible that there will be a gap between the time we discontinue the current Classic view and when we're able to release the new one.
We do know though, that the Classic view is loved by many at MyHeritage. If you ever get to the point where you feel you need to make a decision whether or not to stay at MyHeritage please let me know and I will be happy to help you in any way I can.
The new view doesn't work well if you have a large family tree, and the left panel was great, because all of the data was right there.
The new view is terrible if you have a tree with 100's of names, or like ours, over 1000 names. Its like looking at a few grains of sand when in fact there are millions of sand grains. If you zoom out, then all of the names and data disappear. For large trees this is completely unworkable, not user friendly, and for family members who don't know the tree very well, they get lost trying to navigate to parts of the tree where they are most interested.
Please bring back the classic look, or make it an option/choice.
I would have to strongly consider moving our tree once our premium subscription comes to an end... if the classic page plus the left panel were not brought back as an option.
Thanks
Hi Patricia,
I'm really glad that we're having this discussion. It means a lot for us to get feedback from qualified users such as yourself. And I'm glad that you take the time to use this forum as an outlet for your experiences here at MyHeritage. So few users actually take the time to say what they're feeling - like you do.
I commented on Ingrid's post below and explained the process a little bit. I hope it helps to understand the company's plan and intentions a little better.
Basically, we must create a new version of the online family tree editor in order that you will be able to use it on any device (PC, Mac, mobile device, tablet, etc.), which isn't possible with the current designs.
Our plan is to create a Classic view that will be supported on any device as well. It may take some time though, and it's possible that there will be a gap between the time we discontinue the current Classic view and when we're able to release the new one.
We do know though, that the Classic view is loved by many at MyHeritage. If you ever get to the point where you feel you need to make a decision whether or not to stay at MyHeritage please let me know and I will be happy to help you in any way I can.
I'm new to the site, but I'm having an issue that I can't tell if it's the same issue as you are referencing.
When I log in, I get two view options - a Modern view and a Classic view. I invited my husband to the site. When he logs in, he gets a different view that doesn't coincide with either of my views but most closely matches the Modern view. He also has no other view alternatives.
We both prefer the Classic view, but only I have it.
Is this the same issue that you are complaining about? If so, I agree wholeheartedly. If not, then I would like to know how my husband can have the same views as me.
We recently released a new version of the online family tree. We released it to a small number of users in order to gauge user response and be sure this version is completely stable before exposing it to all members.
However, we found that there are some changes that must be made (I mentioned earlier in this thread that we're bringing back the left side info panel for example) before we expose the new tree version to all users.
Your husband sees the new version of the family tree and you see the old version.
I can revert your husband back to the old version (temporarily - at some point we will discontinue it altogether) if he would like. If he will log into MyHeritage and post on this thread that he would like to revert back to the old version I can take care of it for you.
Anyone else who would like to revert back can do so, KEEP IN MIND THIS IS TEMPORARY. Just write on this thread and a support team member will take care of it.
Just joined MyHeritage, and, seeing that my wife got the cool Classic view on her site, I tried to figure out how to get it for several days, until seeing this thread.
I would also like to have the Classic view on my site.
thank you for asking. You have a new look - a new tree in HTML5 technology, which will be implemented in the future for all our users. You wife still have an old look. I would advice to use a new look, you will get use to it. When the new look will be implemented for all users - the old look wont be avaliable anymore. Kindly let me know if you need more assistance.
I also want the old version, klasisk view. The new is impossible to navigate and the members of my tree also has trouble finding around.
Hope we can keep it in the future.
I am also a user, which don´t like the new Interface.
Surprised that you don´t have asked me before you did the change of design.
I would like to revert to the old version of MyHeritage. Please take care of it for me.
I hope it will be forever but I now you said - KEEP IN MIND THIS IS TEMPORARY.
I am now log in at MyHeritage.
I am waiting for support.
I also hate the new display. I have finished working on my husband's tree using his name as site manager and used the 'classic' view which was great. I'm now trying to do my own under myself as site manager and can't get anything but the 'modern' view. I really can't get on with it. Can you please put my site on the 'Classic' view?
Hi Sheila, just went to my website and found the two tabs on the bottom right side of the page in Family Tree View.
When I clicked on Classic View my tree went to Classic View with no problem.
However as a personal opinion I think Modern View Rocks and is much faster in a tree with almost 20 000 names in it.
I also found the Arrow on the left of the page opens and closes the info Pane with no problem.
I also use the zoom bar in modern view to zoom the tree bigger and smaller as you wish. If you use your mouse in the bottom right side of the page the zoom Bar will appear and you can adjust it to your preference.
If this does not help please reply so someone with more privileges than me can assist you further.
You're lucky, believe it or not. You still get the two options.
Most people who have been members for a while prefer the "classic" view, but we have been locked out of it, and have been forced into using the "modern" view. This is the site's alleged improvements. We all hate it. It is not only ugly, but it is nearly impossible to navigate.
The view that your husband gets is the "new, improved" view.....the one that the site staff have decided is best for everyone.... and supposedly we are all going to be forced into that view sooner or later. Unfortunately I am one of the members who have already been forced into the ugly modern view without any say in the matter.
I am seeing more and more people in the forums who hate this modern view we are all being made to use, but I have no idea if the site managers even bother to read anything on the forums. They certainly didn't ask anyone if they wanted a change, or what change they might want if any. I know the "classic" view would have been chosen by the majority had they bothered to ask anyone.
Thank you for backing me up Mickey ...... and for proving to the site managers that the PAYING members are unhappy with their alleged improvements ........ unhappy enough to possibly stop being paying members.
I have to agree with you that their new navigation system is practically unusable. It makes navigation frustrating to the point of questioning whether or not to stay with the site, or just switch over to Ancestry.com completely. At least Ancestry is consistent with their format!
And what were they thinking with the ridiculous puke pink and blue "tree," that looks like some fifth grader put it together? Sheesh!
I wonder if any of the management team even reads these posts? They would be foolish not to considering how many member's posts I've seen who are ready to terminate their membership over the new set up. If they don't give us our "classic" display option back, or at least a comparable choice, they may find themselves back at square one with membership being at a minimum.....and all of them being non-paying.
The "reply" that you just posted on this thread is not a personal reply. It is the exact same thing I read on another thread of someone who has the same dislike for the new view, as well as the answer in the "HELP" section where people ask about the new format, which means it is a form letter. It is obvious that no one has actually taken the time to read why people don't like this "new and improved" tree.
We DON'T like the new view......it is not only ugly, but the colors are irritating. And no, there were NO issues about endlessly dragging anything, because we used the CLASSIC view which did NOT involve dragging. It was navigated by clicking on people in different generations, and the click would take us directly to the person. We all liked the "deep space" look, with the generations reaching out into the distance. HELLO! That's why we chose it! P.S.....we LIKED the information on the left hand side of the page, so removing that option was not an improvement. The classic view was also aesthetically pleasing. That is why we all chose that view over the modern one (aka the ugly, irritating one).
It would be nice if you, or anyone else in "management" took the time to actually read what people are saying, instead of just assuming things and sending out your standard form letter thinking that will appease people. That is NOT addressing the issue! The form letter doesn't even address what we are all complaining about. The content of the letter assumes that people are having trouble navigating/understanding the new format. WRONGO! It's really not too difficult to navigate it. Please do not insult our intelligence, and take the time to read the actual issues.
I'm sorry that you feel I did not address the issues you have raised. I assure you that I nnot only read them but will also forward them to our management for future consideration. We value your input and feedback regarding this change very much.
As an immediate solution, I have the ability to change your tree back to Classic view. Please note the current plan is to discontinue the classic view in the near future, so keep in mind the change I'm making is temporary.
If you confirm this is what you would like to do, I will make the change for you.
The issues were NOT addressed in the form letter that Lior posted, which is the same form letter she sent to my inbox. Considering that she used a form letter, rather than actually addressing what people are complaining about, it proves that no one on the "team" is taking the time to find out what the real issues are.
Can you please revert me to Classic view also. I have posted earlier my annoyance with it disappearing. I didn't get offered the option then to be switched back, if even only on a temporary basis.
As others here have said more eloquently than myself the Classic view was a key selling point to me in signing up to MyHeritage.
Your development team should have a plan for migration to the new Classic View you mention without a gap in-between.
...... and for proving to the site managers that the PAYING members are unhappy with their alleged improvements ........ unhappy enough to possibly stop being paying members.
