I wasn't sure if I had sent my request for help correctly so I sent it again and got an answer from you and from Shachar with this ticket number: 2010090510003391]. He said to reinstall FTB.
Here is the information I sent him:
When I open Family Tree Builder and select Photos at the top for a particular person, it shows the photos. When I change the drop down to show ALL PHOTOS instead of the photos for one particular person, the progress bar at the bottom of the page says "loading thumbnails". When "loading thumbnails" is almost finished, it stops and a box pops up that says
"Microsoft Visual C Runtime Library
Then another box shows this:
Can you please help with this problem so I can continue using FTB? Thank you. Linda
Thanks for your reply. Shachar told me to download FTB again and that it should work. (I think the download link he sent me was an older version than I already had.) I downloaded it and it shut down on me again when I was waiting for the thumbnails to load. This time the error message was about internet explorer, and I sent him the error message. Do you know if using IE is the source of the problem. Should i use a different browser that is more compatible with FTB ?
I had actually been adding a lot of photos to FTB successfully, but at the end of adding some photos I had copied and pasted from my relative's Facebook page, that is when I got the error message. Since I thought that those Facebook photos might be the problem, I deleted them so I don't know how that will affect sending the package to him. I'll go ahead and work with Shachar and if I can't get it solved, I'll let you know. Thanks for the feedback.
It sound like a problem with a specific photo.
Since Shachar has started to help you already, I suggest you send your project to him.
He is an excellent support engineer, and I'm sure he will be able to help you.
To send him your project, go to File > Manage projects > Export package
make sure you include the photos.
Upload the project package file to www.rapidshare.com,
i am entering correct dates in persons data base using the calender provided and when cheched it also shows correct dates but some how the site fails to recogonise some of these dates and so we miss on reminders of brith and marriage annivs.
could some one help .
problem is in as many as 25% entries.
all date entries for 15may09 to 30may09 are missing.
also when we need to contact my heritage after login , it still requires to fill in our details and also does not store sent mail.
I have had my family tree with MyHeritage for some time now but just published it to my site. I have almost 1000 people in my tree but only uploaded 500 due to not paying for the upgrade. Some of my photos that were personal did not upload and others for some reason uploaded but not as personal photos. I have been searching the tool bars and I haven't found where I can mark a photo as personal. Where can I find this?
I have broken my family tree into a number of smaller trees to make navigation easier and keep printouts to a manageable size. There is only one common couple between each tree to identify the link. (eg. One tree is my family and one is my wife's with us as the common couple in both).
Currently my MyHeritage member profile points to myself in my family's tree - but when I view her family's tree, it says my wife and I are unrelated. Is there a way to flag myself so that MyHeritage will know both trees refer to the same individual?
As I see it, my options are .... 1. to create another MyHeritage site (not sure if MyHeritage allows two sites to be accessed by the one email address) and place one tree in each, allowing SmartMatch to identify the link (but this will make navigation a pain), .... or 2. to merge all trees into one large tree.
If the only solution is to put everything back into one large family tree. How do I combine the data in two or more GEDCOM files to create a single tree in MyHeritage? Each GEDCOM I have uploaded so far has created a separate tree?
Help (or tips on better way to manage things) greatly appreciated.
Since the Weekly Maintenance a short while back, my Calendar settings are no longer working. Before when a member typed in their Birth Date, it would automatically be seen in the up coming events column on my home page. Now all that is shown is myself and my wife's details. None of the other events are shown, where before, they were showing.
I've tried all the advanced setting, but nothing works.
To make matters worse when you try to post a birthday in the events Calendar, instead of seeing Birth of, you get Brith of, and that needs correcting.
Can anyone on Technical Support look at this matter as now my members are complaining why does only my Birthday and my Wife's birthday show up in the up coming events. Everything was working fine until this Maintenance week came up.