its day light robbery as only premium plus site is out of service. free one are still working overtime to attract new fools, it seems.
no one cares, no one replies
how do u talk to these guys?
Hi Terry, Same with my account - It's been down for 8days with 4 attempts in contacting MyHeritage with NO response, not to mention there are no Phone numbers. I'm very upset and dissapponted I paid/joined such a site who performs maintenance without our conscent or any notification when to expect it back online. I have 10's of people each day asking when to expect it back online - kind of embarrasing..
I hate to think the worse that these guys have taken our money and months/years of effort in tree building and decided to packup..?
Нам наконец ответят или нет! Просто не прилично так долго молчать, тем более это возмутительно в отношении тех кто оплатил премиум. Дайте хоть какую нибудь информацию. Проблемы не только у оплативших премиум, но и у бесплатных сайтов. Надеюсь что все наладится.
Я кажется понял в чем проблема! Нам в очередной раз сократили лимиты! Если раньше можно было создать дерево состоящее из 500 человек, то сейчас только 250, зато увеличили дисковое пространство со 100 до 250Мб. У меня в дереве > 300 человек. Видимо по этому и не работает ((. Но ведь можно было поступить по человечески - запретить добавлять новых людей, а не блокировать сайт. Жаль. После такого отношения и платить не хочется, даже что бы не потерять кучу фоток и наработки, а ведь я уже почти решился на оплату. Прям шантаж какой то
My site seems to be ok with the exception of Calendar Events.
It is only showing upcoming events which are for myself and my wife.
Other members have put in their dates of birth etc, but these are not shpwing in the events.
I have gone through all the settings in advanced mode, but nothing is wrong except that none of the others show. The Calendar worked perfectly until it was taken down for Maintenance and since then I have no control over it.
I’ve bought a new PC, installed myheritage and copied ALL directories and files of my old PC C:Documents and SettingsuserMy DocumentsMyHeritage(including the PHOTO directory) to the new PC. In the new PC, everything in myheritage works well, except that the photos in my heritage project have disappeared.
I’m working in both PCs with family tree builder version 126.96.36.1990.
In this case I would suggest you to try another way of copying your project from one computer to another. Please open Family Tree Builder on your old computer and make sure you can see photos there. Then go in File menu > Manage projects. Select the project from the list and click Export Package. Follow the steps of export and save this file on your hard disc. This should save the entire project including photos. Copy this file to any data media, take it to your new computer and save it there.
Then open Family Tree Builder on your new PC, go to File menu > Manage projects and click Import Package. This should import your project with photos.
I have same message when I try to access the site. I had an email saying that there was a problem with hundereds of family trees with this same issue. I was told it would be fixed in 2 days, that was 2 days ago. Let me know if you get any success.
Past few days, the only message I get when I log on to the myheritage site " Currently undergoing weekly maintenance please visit us after a few hours"
ow many is few hours? as I have tried logging in after 72 hours and I am still getting the same message.
Since I have launched my site only this week, I am getting continuous queries from all the members and I have no reply to give them - When will this "maintenance" be over?
Can somebody please help - how frequent is the weekly maintenance? If it is scheduled, can the members be notified in advance? When will the site be accessible?
I have the same problem. I want do delete a maritial status but I can't figure out how!
I tried to email the support, they simply said is was a very serious bug that we are working on fixing but that I could can remove the marriage date for now, and this should remove it from the upcoming events list from your home page. But I can't!
There are no buttons or anything like that to remove the maritial status.