I have opened a bug report this morning and I will ask our QA department to give this priority.  We will have to investigate what caused this bug and that might take up some time. But thank you for reporting and I hope to be able to come back to you soon with a date for the launch of the fix.

 Thanks!

Search fo rName: Marion L. Butler Residence: 1930, Wyoming Keywords: laramie

I told it to use exacts ot random names

On familysearch i got this: Marion Butler event: Census event date: 1930 event place: Election District 10, Laramie, Wyoming gender: Male age: 65 marital status: Widowed race: White birthplace: Illinois estimated birth year: 1865

But I can not see that record over there cuz they have the 1930 census linked to Ancestory and that costs money

I agree; I used to be on Ancestry and got the census info for my ancestor Marion L. Butler and his family from the 1930 US census, Laramie County, Wyoming.  When I search the 1930 census on MyHeritage, I get no results for my ancestor.  Why would that be?  There is no indication that the index is incomplete, so I am at a loss. Now I m suspicious of the results for other searches I do.

I am a new MyHeritage user so maybe I am doing the search wrong. I used both basic search and advanced search.

Appreciate any help.

--Jim

Great!  I am anxious to hear what you find.  Laramie County Wyoming federal census , page 289, sheet 2A, enumerated April 9, 1930, look for Walter Murphy; same household shows Marion Butler as a widowed boarder.

Thank you.

I decided not to continue my membership as soon as I saw the clunky vertical tree.  All Western, and most world written languages are horizontal.  The vertical tree makes the entries extremely wide so they can never be viewed well.  Maybe the vertical tree was intended for Chinese data fields.  The best sites allow one to choose whether to use a horizontal or vertical tree.  RootsMagic, a popular program for home computers, does that, and both Ancestry.com and 123andMe use horizontal trees as well, making them far superior to "MyHeritage" in the amount of information that can be presented on one screen.  The name sounds like "MyLolly Pop", and the search routines are terrible, returning zillions of unwanted entries.  Unless I'm missing something,  MyHeritage is so new and has no significant design history of development to date. 

Rhianna,

I have to agree with Ingrid that the MyHeritage site was my favorite of the two I use, which is why I became a premium member quite a while ago. 

Unfortunately I have not had much luck in the "help" department over the years.  Ingrid says she has, which is a good thing for her.  Whatever issues I have come across over the years have never been able to be solved, and are usually not addressed according to what I ask.  I ignored that because I loved the "Classic" theme and its ease of navigation.

I wish I could convey exactly how the pink and blue "Modern" view, with the dim beige background, actually gets on my nerves (meaning it actually makes me antsy and irritated), but apparently I have not been able to describe it in a way that is understandable.  Judging from your comments it appears I came across as hostile, which was not my intention, so I apologize for that.  I do wish I could express exactly how I feel without "sounding" hostile, but I cannot find the correct words that will accurately convey the emotions that this new view has created.  Unfortunately this is one of the shortcomings of computer messaging.  The receiver cannot possibly know what the writer is actually feeling when they are writing, so assumptions are made.  I've seen SO many times the wrong assumptions being made, including myself misjudging someone else's meaning.

I want to thank you for restoring my "Classic" view, as well as the left side of the page navigating.  When the time comes that every single person using the site has no options other than the "Modern" view, then I will have to make a decision whether to continue on or not.  I will cross that bridge when I come to it.

The new view doesn't work well if you have a large family tree, and the left panel was great, because all of the data was right there.

The new view is terrible if you have a tree with 100's of names, or like ours, over 1000 names.  Its like looking at a few grains of sand when in fact there are millions of sand grains.  If you zoom out, then all of the names and data disappear.  For large trees this is completely unworkable, not user friendly, and for family members who don't know the tree very well, they get lost trying to navigate to parts of the tree where they are most interested.

Please bring back the classic look, or make it an option/choice.

I would have to strongly consider moving our tree once our premium subscription comes to an end... if the classic page plus the left panel were not brought back as an option.

Thanks

Hi Patricia,

I'm really glad that we're having this discussion. It means a lot for us to get feedback from qualified users such as yourself. And I'm glad that you take the time to use this forum as an outlet for your experiences here at MyHeritage. So few users actually take the time to say what they're feeling - like you do. 

I commented on Ingrid's post below and explained the process a little bit. I hope it helps to understand the company's plan and intentions a little better.

Basically, we must create a new version of the online family tree editor in order that you will be able to use it on any device (PC, Mac, mobile device, tablet, etc.), which isn't possible with the current designs.

Our plan is to create a Classic view that will be supported on any device as well. It may take some time though, and it's possible that there will be a gap between the time we discontinue the current Classic view and when we're able to release the new one.

We do know though, that the Classic view is loved by many at MyHeritage.  If you ever get to the point where you feel you need to make a decision whether or not to stay at MyHeritage please let me know and I will be happy to help you in any way I can.

Hi Jill,

We recently released a new version of the online family tree. We released it to a small number of users in order to gauge user response and be sure this version is completely stable before exposing it to all members.

However, we found that there are some changes that must be made (I mentioned earlier in this thread that we're bringing back the left side info panel for example) before we expose the new tree version to all users.

Your husband sees the new version of  the family tree and you see the old version.

I can revert your husband back to the old version (temporarily - at some point we will discontinue it altogether) if he would like. If he will log into MyHeritage and post on this thread that he would like to revert back to the old version I can take care of it for you.

Anyone else who would like to revert back can do so, KEEP IN MIND THIS IS TEMPORARY. Just write on this thread and a support team member will take care of it. 

Dear Arild,

thank you for asking. You have a new look - a new tree in HTML5 technology, which will be implemented in the future for all our users. You wife still have an old look. I would advice to use a new look, you will get use to it. When the new look will be implemented for all users - the old look wont be avaliable anymore. Kindly let me know if you need more assistance.

Best regards, Justyna

Hi Rhianna

I am also a user, which don´t like the new Interface. Surprised that you don´t have asked me before you did the change of design. I would like to revert to the old version of MyHeritage. Please take care of it for me. I hope it will be forever but I now you said - KEEP IN MIND THIS IS TEMPORARY. I am now log in at MyHeritage. I am waiting for support.

Venlig hilsen Jørgen Petersen, Denmark