I am unable to add any new relatives to my tree, add new information, change anything that I have already on the tree. I upgraded to Premium thinking it would help but every day, I check and cannot add to my tree. Please let me know if I am doing anything wrong or what's going on. I have been pleased up until this huge problem!!
3 days ago I suddenly had the same problem--went to this site to do more work & discovered that although I was still listed as the manager, when I went to the tree the site told me I was "a visitor" and I can't do anything! I sent the MyHeritage people an email but haven't heard back from them, so I still can't do anything. I wonder what's the problem.
I lost my premium services when I installed the new 4.0 version of the My Heritage Family Tree Builder today. The number of persons allowed to publish is now limited and it asks me to upgrade to the premium service to publish more people, etc.
My on-line web page is also back to the standard page without the enhancements of the premium services that I paid for.
What can be done to restore my premium membership services and do I get a discount/credit etc while I wait for the correction?
My son appears as unknown in my Family Tree online version. In FTB version everything is correct but after republishing the problem persists. I intented to delete the unknown person but I don't find any way to do it. In the forum most people with similar problem say that right clikcing on the person card should open a pop-up with an option "Person" and them a menu with the option "Delete Person" but right clicking on the person card just appears a Flash Player menu.
I thing in the MyHeritage new version that include the Modern View of family tree, something has been changed. Does someone knows how can I delete the unknows or someone in the online family tree now?
When other people on the forums say to right click on the person and you should get a menu "Person" they are talking about Family Tree Builder.
If you build your tree in Family Tree Builder you cannot edit the tree online at this point in time (we are working on that though). All changes to the tree MUST be made in the program and then republished.
It happens that there is an option to privatize a person in Family Tree Builder that, after publishing, results in an "unknown" shown for that person in your tree online.
I recommend that you check to see if privatization was accidentally turned on for this person in your tree.
To do so, go to the person and click Edit > Edit details of...
Then click on the Info tab. At the bottom of this screen there is a little checkbox "This person is privatized (do not publish details online)". Make sure this box is UNchecked and then republish.
I hope this takes care of the problem for you.