When clicking on Family Tree, you get the message "Loading Family Tree..." and nothing happens. The tree doesn't load. It just sits there for hours, correct?
If you see this message and do NOT see the tree icon with the revolving green arrow it means you do not have Adobe Flash Player installed on your computer.
Hi Esther, Your description of my problem is correct, but, I do have Adobe Flash Player installed, yes, I checked & it is correct version for Firefox, which I use.
But I still get the message loading "Loading Family Tree" sitting there forever with nothing happening.
I did reinstall Adobe Flash Player with no further success, if you have any other hints I would love to try again.
Unfortunately, at this point in time, there is no way to merge two family sites that were opened with different e-mail addresses.
What you can do is keep one of the websites, and close down the other one. (and then if you are interested in switching the password for the account that you do keep open, you can).
If a family tree was created with Family Tree Builder, only you will be able to edit it in the Family Tree Builder program. You can publish the tree to your online family site, but it will be read-only there, which means that the family tree will be displayed in its full glory, but it cannot be edited online. We are currently developing the new system that will allow Family Tree Builder trees to be editable online as well, by you or by other family members that you designate. We will make an announcement when this is ready for launch.
I'm not computer illiterate but I find it very difficult to get answers on this FAQ page, so I'm going to ask a question that I am sure has been asked before.
I have tried to import my family tree file from the download software to the website so that others may view it but it doesn't actually update. It says that is has, but nothing has changed. Am I doing something wrong or is there a glitch?
If you are trying to import a Gedcom file to your fmaily site,and it is not showing up on your fmaily site, then please email me with the details at esther@myheritag.com
my current tree was named after my married name now the tree has grown the majority of people in the tree have a different last name. can I change the name of the tree? also can i export info to another tree?
Hi, It is possible to change the name of your family tree. To do so, go into "family tree” on your homepage. Click on "manage trees" > “Edit”, and one of the first options will be title of the tree, that you can edit as you'd like. There isn’t really a great way to merge two different trees in an online family site. If you're really interested in trying, I can tell you that it will be a little complicated. Firstly, you will have to export both your family trees to Family Tree Builder. Then you can use the export branch feature and export a specific branch from one family tree and then import in to another tree in the Family Tree Builder software. To do this, go to Family Tree Builder and import the first GEDCOM file (or open your existing family tree project if this is your basis for the merge). Then import the second GEDCOM file, using the ‘File>Import Gedcom’ option in Family Tree Builder. A wizard will open, asking you to select the GEDCOM you wish to import. In the ‘Configuration’ page in this wizard, there is an ‘Output’ section, which gives you an option to merge the new GEDCOM file into the previous project. Choose the Merge option and complete the wizard. Please note, that if there are duplicate people in the two GEDCOM files, they will remain duplicates and will not be consolidated, you will need to delete the duplicates manually. We intend to provide more advanced features for merging GEDCOM files and consolidating duplicates, in the future.
Best Regards, Esther/ MyHeritage team
I would like to change the father of my dad. He was born from an unmarried couple and then my grandma married his current husband and had 2 children. Right now, I can only set one father for the 3 of them. I see your answer to:
Goto the child you want to move
Click EDIT -> PARENTS -> DETACH FROM PARENTS
(The child and their descendants will then be orphaned)
Click EDIT -> PARENTS -> ATTACH PARENTS and select the correct parents from the list displayed
but i can't find the "PARENTS" option in the edit box
I am looking for a way to stop site members uploading pictures directly to my site (I'd rather they sent pictures to me 1st via email). Does anyone know how to set this up.
If you are a member of a site, then you have editing privileges for that particular site.
If you do not wish your members to edit your tree, then you can publish your tree from Family Tree Builder instead of creating it on your family site. This will prevent anyone (including yourself) from editing your tree online. In order to update your tree, you will then have to re-publish from your family site, and your tree will be replaced with the newly published one.
is there anywway l can view my family tree it displays everything else but the tree and as l,ve put a lot of time and data into the family site l,m not very happy at the moment.
Up until about a week ago, I was able to get maps in the place report of where people lived, married, died, etc. Now I get people, but no maps. What happened to the maps?
How many people does the 'face cloud' hold? I ahve approx 30 people tagged but only about 12 are appearing in the face cloud. This makes it difficult to search for photos with multiple people in them.
The amout of people in your face cloud, depends on the amount of pictures that you have on your family site, as well as the size of your computer monitor.
If you have many people tagged on your family site, and you only see a few people in your face cloud, then try viewing your face cloud on a larger computer screen and see if this increases the amount of people that you see.
I have the same problem, only 10 photos showing in the cloud, but I know that there were more on the screen some weeks ago. And I have definitely tagged more people and enough space on my screen left, so what can be the reason?
I have taken a look at the face cloud on your site, and it looks like it is being stopped in the middle of it being generated. Do you remember any recent photos that you added to your site, right before this problem started?
unfortunately the same result. All pictures uploaded in a smaller version.
Maybe this following information helps?
The cloud shows myself husband, my parents, my aunt, mothers parents plus her aunt, grandfathers parents.
There are pictures of fathers father and parents of mothers mother available and uploaded. But they are not shown. Plus all other tagged people. I really don't know anymore what to do. Any help would be much appreciated.
