I lost my premium services when I installed the new 4.0 version of the My Heritage Family Tree Builder today. The number of persons allowed to publish is now limited and it asks me to upgrade to the premium service to publish more people, etc.
My on-line web page is also back to the standard page without the enhancements of the premium services that I paid for.
What can be done to restore my premium membership services and do I get a discount/credit etc while I wait for the correction?
Yes, the birth date is listed in the same format as all the dates I have entered:
d mmm yyyy
These are the other issues that I have:
Some of the smart matches don’t work too well either. There are a few that it didn’t match very well. These seem to be more prominently in the census data. I had census on a record in my tree for 1881 which the smart match wanted to update with data in another tree from 1891. There was no option to add a new record, just update with the ‘new’ info or retain my own.
How do I merge the sites of others into mine? People in my tree have started their own so I’d like to merge their details into my site.
A cousin of my fiancée in Mexico wants to update his side of the family. I tried setting the members thing to allow uploading of content but it seems to ignore me. Any idea why?
What, exactly, am I getting annually for my subscription? The site is a little unclear on what the subscription is for. It says that the premium membership is lifetime, so I'm not certain what the subscription does.
Also, I have sent mails to family members who want to update their parts of the family. How does this work with my desktop version? If I upload from my desktop version again does it overwrite the changes? Is there a method of ensuring that my family can update their sides of the family without those changes being overwritten by my upload?
My son appears as unknown in my Family Tree online version. In FTB version everything is correct but after republishing the problem persists. I intented to delete the unknown person but I don't find any way to do it. In the forum most people with similar problem say that right clikcing on the person card should open a pop-up with an option "Person" and them a menu with the option "Delete Person" but right clicking on the person card just appears a Flash Player menu.
I thing in the MyHeritage new version that include the Modern View of family tree, something has been changed. Does someone knows how can I delete the unknows or someone in the online family tree now?
When other people on the forums say to right click on the person and you should get a menu "Person" they are talking about Family Tree Builder.
If you build your tree in Family Tree Builder you cannot edit the tree online at this point in time (we are working on that though). All changes to the tree MUST be made in the program and then republished.
It happens that there is an option to privatize a person in Family Tree Builder that, after publishing, results in an "unknown" shown for that person in your tree online.
I recommend that you check to see if privatization was accidentally turned on for this person in your tree.
To do so, go to the person and click Edit > Edit details of...
Then click on the Info tab. At the bottom of this screen there is a little checkbox "This person is privatized (do not publish details online)". Make sure this box is UNchecked and then republish.
I hope this takes care of the problem for you.
A Publishing Request is the command for a specific family tree to be published to a specific site.
In order to publish a family tree you must create a Publishing Request.
A Publishing Request can be made once and then reused.
If I opened a publishing request for site X on account X and then changed the account details to account Y, the publishing request I currently have open would become invalid and would give the error message.
Family Tree Builder only knows that in Account X exist Site A, B and C and in Account Y exist Site 1, 2 and 3. When you get the "Site does not exist" error it is because you are esentially telling FTB "on account Y, publish to site A". For FTB there is no such thing.
It's okay to have "account Y, site 1" or "account X, site A".
It is not okay to have "account Y, site A" or "account X, site 1".
If you want to publish to a site that is on a different account, you should go to Publishing > My Sites and log in with the details of your second account. Then go back to Publishing > Publishing Settings and "use this account" and again enter the secondary account details.
Now all the relevant publishing requests for that specific account will be retreived and you will be able to successfully publish.