I would still recommend that you manage any files/trees you might have on your Family Tree Builder. It seems to me that somehow you had in your computer an older version of a same tree and synced it, instead of the updated one.
1. Open the Family Tree Builder
2. Go to File > Manage Projects. There you will see a list of the trees that you have created in Family Tree Builder.
3. Click on the tree you want to delete.
4. Click on 'Done' to finish.
And then, also try and find on that same 'Manage projects...' option, if you have the tree that is more updated.
It happened once to me when I forgot to save the changes I made in some notes and vital info. I always save FTB BEFORE I allow it to sync with the on-line program. When I am notified the sync was successful, I double-check to make sure and then save FTB again.
Somewhere in the data structure, 2 master files managed to be created. I would like to delete one, which is no problem. However, I would like to rename the existing master file. Is this possible? If so how?
I have been generating some books and tried to generate a close family chart.I get an email message that it is completed but when I try to preview it I see blank pages.Is this normal ?How do I generate charts that I can print off .
The web site is locking up when I try to add JPG and PDF files in the ADD PHOTOS function. I've tried adding one at a time or multiple files. Also, when I try to send an email to support, it kicks back as Spam.
I have six Smart Matches that I cannot confirm as they are missing the confirm icons. Is there any way to confirm them or even delete them as they stay on the list when I gert new Smart Matches. Any help would be appreciated. Thanks.
The smart matches are generated when you make a change in your family tree and publish them to your website.
The data will then be compared with over 28 million other family trees at MyHeritage .
Due to the fact that this takes some time it will take 2-3 of days to collection of the data. Large family tree projects may take a week.
The smart matching technology is very dynamic.
It happens that in this "intermediate period" webmasters make changes in their family trees and remove individual cards and even entire trees. The result is that you have received a message that you have a smart match, but that the data has been removed. The result is an empty smart match.
The smart match technology compares the matches according to certain standards such as gender, name, surname birth year and death year. The data of the parents is compared as well. There are matches of "lesser quality". This is also mentioned in your smart matches themselves - through percentages mentioned next to the match .
In the meantime you may wish to take alook at the following links I have provided for you asI am sure these will provide you with a solution.
Hey can someone help me double check my dads side of the family tree starting with William Asbury Wood and go all the way back to Antoine DuBois De Fiennes. Also can someone help me with finding more information on, Mary Sherbon Sr. (Philomeme), Mary Aitcheson married to James Mooney, Regina Schmidt , and Elizabeth Seiple. I would really appreciate it so that I know it can be accuarate and done to perfection.
Unfortunately we are unable to assist you with double checking your family tree for you as we do not know your family as well as you or your family members do.
If you wish to receive help with research then you do have the option of hiring a researcher for your family tree. This you can do by logging into your online family site and moving your mouse over the research tab. From the menu select 'Hire a researcher'.