I just got a new computer with Windows 7 installed. I loaded My Heritage into the computer and it will not produce a full report. It won't give me index of names, places, etc. Could it be that Heritage 4.0 is not compatible with Heritage 4.0???
i published the bridges family tree to the wrong tree (brault). how do i fix this?
in an effort to fix it, i created a new site (brault). i've since published the bridges tree correctly.
my thoughts are to either unpublish the last publishing to the brault tree or delete the original brault tree & publish to the newly created one but i don't want to lose the email addresses from the original brault tree.
To delete that extra tree from the other site please go into Family Tree > Manage Trees, there you should see the option to delete the tree.
If you would like to delete the extra family site, please see the following post in our FAQ: http://www.myheritage.com/help/2008/11/how-do-i-delete-a-family-site/en/
In the future, please follow these instructions to make sure that you are publishing to the correct site: http://www.myheritage.com/help/2009/02/how-do-i-make-sure-that-i-am-publishing-to-the-correct-site/en/
I am trying to get into my family tree. When I click on the My Heritage icon I get the above error message: Failure to loan English language strings and nothing happens. I cannot access my tree. Does anyone know what could be the cause of this and what I can do to fix it? Any info would be appreciated.
I am not using Vista and the link you sent does not work. I actually tried to install it again last night and Norton found a virus during the installation. I had to get out of it. Couldn't finish the installation.
All names in email announcements I receive are shown as "Unknown". When I go to the myheritage site, all names still appear as "Unknown" in most screens , but they appear correctly in the left-hand column of Home page. This happens whether I am reading email on Macintosh or iPhone. When I was originally using myheritage, all names appeared correctly everywhere. That changed all of a sudden some weeks ago and has remained in this "Unknown" state.