Here at MyHeritage we are very sensitive to our users privacy.
As such, users who are not site-members are not exposed to sensitive information in your family tree. This means that they cannot see information like first names, family tree photos, gender information, etc...
In addition, by default non-site members cannot modify content in your site.
If you would like to give extra privilges to specific users, we encourage you to invite them to your site and make them into site-members
Had to reset computer so I lost the download with all my info from my decktop. Is there and way to download the tree from this site with all the info so I do not have to start over? Thank You.
Open a browser and log into your Family Site on MyHeritage.com, then go to the Family Tree tab > Summary page in your Family Site. Click the ‘Download’ link next to your family tree and this will save your family tree to your computer as a file with a .ZED extension. Once you have the file downloaded, open Family Tree Builder and click File > Open Project. Click ‘Browse’ and locate the .ZED file. This should restore your entire project, except for the photos.
Note: it’s better to be prepared next time for catastrophe. I advise that you frequently back up your family tree to removable media. The best way to back up your family tree is to use Family Tree Builder’s backup facility on File>Back up Project. It will save a single file, perfect for backup, that contains your family tree and all its photos and documents. Such a backup can later be restored using File>Restore Project.
Open a browser and log into your Family Site on MyHeritage.com, then go to the Family Tree tab > Summary page in your Family Site. Click the ‘Download’ link next to your family tree and this will save your family tree to your computer as a file with a .ZED extension. Once you have the file downloaded, open Family Tree Builder and click File > Open Project. Click ‘Browse’ and locate the .ZED file. This should restore your entire project, except for the photos.
Note: it’s better to be prepared next time for catastrophe. I advise that you frequently back up your family tree to removable media. The best way to back up your family tree is to use Family Tree Builder’s backup facility on File>Back up Project. It will save a single file, perfect for backup, that contains your family tree and all its photos and documents. Such a backup can later be restored using File>Restore Project.
Hope this helps
Lora-MyHeritage team
I don't see the Download option. Do I not have the correct permissions for the family tree?
Also, if I were to be able to download the tree for use in the desktop-based software (to make a change in one of the family relations), would there be a way for me to upload the tree back to the website?
Backup: Your data is automatically backed-up online each time you publish
it and can later be restored. This protects your family tree and photos from
any catastrophe or computer failure.
I had a need to download from my onsite Tree and the photos were not included. Is this not a function of the on-line backup?
I totally agreed with him, i had been finding very hard other alternatives to link my Guestbook to the side menu bar or to the main page but failed. I had created successfully Facebook links of my family members to the main page but couldn't do the same for the Guestbook. The Guestbook SHOULD be on the "Main Page" and visitor should be able to see it when visited to the site rather than searching for it.
I noticed this post was sent 2 years ago but till now no improvement.
Frankly speaking, I'm a little bit dissappointed with myheritage.
I hope myheritage do care about our concerns and needs.
I understand the inconvenience caused, and I would like to let you know what we take note of each suggestion and request made by our users, and use an organized designated system to record and prioritize them.
We are working on a "face lift" for the entire site, and I'm sure that you will find the result very convenient and user friendly.
Presumably the "Face lift" is in V7, because even after four years, nothing was ever done to include these features in V6.
I finally figured a way to present the Guest Book in the Welcome Message by using the Insert/Edit Link feature in the welcome message editor. You can see the result here.
J'ai créé mon arbre avec un autre logiciel et importé le fichier gedcom dans family three et j'y ai joins les photos correspondant aux personnages de cet arbre mais lorsque je fais une mise à jour à partir du fichier gedcom toutes les photos sont disparues.
I have a premium membership but I logged in yesterday and all of a sudden my membership info is totally wrong it says that I am the daughter of my Husbands parents and all of a sudden he is also a webmaster of the site which he is not if I click on his name my photo somes up under his name how do I correct this info cause under his so called premium membership when his info comes up and you click on the icon to take you to his profile my profile comes up.
I don't know how to fix it and it is totally pissing me off
Hi Jaynie,
Please don't be concerned and describe more clearly what the problem is. You wrote everything in one sentence without taking a breath and it is a bit difficult for me to follow you. I just visited your site's member list and noticed that nobody except you is described as site manager, so no problem there.
It's possible that our site made the wrong automatic association between you as a member and a person in the family tree, and as a result of that, you are listed as being the daughter of your husband's parents. It's quite easy to fix this:
Visit MyHeritage and go to your profile (click the link in the top right hand corner: My Profile).
Then click "Associate with family tree" and fix the association there if it is incorrect.
If there are still wrong descriptions after doing this, there will disappear automatically after 24 hours (this is a result of a technical process called caching). Let me know if you need more assistance.
Regards, Gilad
I knew one MyHeritage member who had a such problem: he was UNKNOWN in his own tree (no information at all and no added photo). He tried to do a lot of things but with no result. Unfortunately nobody from support answered him. I adviced him to select for example his mother as a Home person (tight-click on a person -> Person -> Set as Home Person) and then delete himself< his wife, kids and all his photos. That way there were no more links in the program at his profile. Then he saved the project, published it, closede, opened again and added himself and jis family. It worked.
If the site incorrectly associates a member with the wrong individual, the fix is to go to the member profile (by clicking My Profile in top right corner of any page on the site) and then to click "Associate with family tree" and fix the association. It is not advisable to delete data from the tree and then add it later in order to accomplish the same. I think we may have a bug in the last 24 or 36 hours with automatic associations of members and individuals, we will inspect it in the next 15 hours and fix it.
I am having the same problem. I am the son of my wife's parents. I know I did not put my info in that way. Please tell me what to do. Otherwise I will have to delete myself and start over.
Everything is under control and very simple to fix. It can be done in 2 minutes, but we want to trace how it happened. So until Sunday morning when our developers inspect it (Sunday is not a weekend for us), please don't delete anything and don't touch anything on your site, and don't re-publish your family tree and do anything else of that nature. We will fix the issue within the next 12-15 hours, and update you, but if you change anything it will remove the evidence and make it more difficult for us to fix.
Thanks,
Hi James, not a problem but something along the lines of this situation, I have main site, I set up site for my sister and nephews to put info in, but when I created site I changed the original person (my details) to my sisters on the set up page and it then assosiated my sister as me when i started compiling the tree,
I sorted in the end all the problems, but the program should not have allowed me to change my original details while creating the new site.
Я создал два сайта со своей фамилией ,но на одном из них ошибся в написании Е-мейла, так что зайти в этот сайт у меня не получается даже для того чтобы его стереть. Как попасть на мой сайт?
everytime i click on the Family tree it says refresh browser and try again that doesnt work. what is wrong with it? i cannot see it to add any more people to the tree.
