Thanks for writing. I am sorry you are having trouble.
The reason the grey "unknown" shows up when you try to delete someone has to do with the way family trees are built and how the family tree program at MyHeritage works.
In standard family tree logic there must always be a man-woman pair whenever a child exists in the tree.
In order to comply with those standards, the family tree program at MyHeritage also requires a man-woman pair in order for a child to exist in the tree.
This means that anytime there is a child attached to two persons in the tree, and you try to delete one of those parents, the program is forced to keep a "person" in that place.
We are currently working on a better solution to this problem.
In the meantime, your best workaround is to make sure that there are no children attached to a person that you would like to delete.
I understand if this is frustrating for you because, for example, there may be persons "high up" in the tree that you need to delete and it would mean deleting a lot of children in order to get to him/her. The best thing to do is EDIT the information on that person if you can rather than trying to delete him/her altogether.
If you have further questions, please let me know.
My problem origins from not proper localization, I think.
I use the Ukrainian version of FamilyTree Builder. In Ukrainian (and Russian) the term "Partners" means "Partners in a business" but not "Extra-marital", "Cohabitant" or "De facto marriage". The most common and proper word in Ukrainian and Russian for all of these cases is "Extra-marital" ("позашлюбний" - ukr, "внебрачный" - rus).
By the way, Ukrainian and Russian words:
"позашлюбний", "внебрачный" (extra-marital) has a little negative nuance in modern society;
"співмешканець", "сожитель" (cohabitant) has rather negative sense;
"цивільний шлюб", "гражданский брак" (de facto marriage, civil marriage) has a little negative nuance and this negative nuance is diminishing now due to certain moral changes in (our) modern society. A few years ago in Ukraine the term "de facto marriage" or "civil marriage" was recognized as a lawful kind of relationships between a man and a woman and has a legal operation almost as strong as a marriage registered by a state registry office.
Действительно, Вы правы, в Украине и России термин «партнер» относится к деловым отношениям и не применяется касательно семейных отношений. Большинство возможных терминов действительно имеют негативную окраску, а что касается варианта «гражданский брак», он не совсем корректен, поскольку, согласно юридическим толкованиям, гражданский брак - это брак, который заключен в государственных органах записи актов гражданского состояния (не в церкви). Согласно некоторым источникам, в данный момент на юридическом языке отношения между людьми, которые живут вместе, не расписываясь, называют «фактическим браком». Эта путаница как раз и затрудняет наш перевод в данном случае.
С нашей стороны мы еще подумаем и постараемся найти наиболее подходящий вариант перевода и исправить текущий.
In order to remove the Family Toolbar, right-click on an empty space in the browser's menu bar (where it says File, Edit, etc.). In the menu that opens, click on Family Toolbar to deselect and it will disappear.
Please note that next time when you install Family Tree Builder, you can avoid installing the toolbar that comes with it, by choosing Custom Install in the Setup Options page and turning off the toolbar and the change of homepage.
My sister has a daughter from a relathionship prior to her marriage. When I entered him into the site (he is the father of my neice) it set them as married. They never married, in fact he tucked tail and ran when he found out she was pregnant. How can I set him as my neices father WITHOUT setting him as my sister's husband?
Well, I'm not from the heritage team, but what I do in a similar situation was delete the father and the daughter, then, in your sister name add a couple, when you place the info set the situation (not married) and then add your niece directly from her father, and in your nieces info select your sister as a mother...
I couldn't see any way to change the email address of a site member, so I removed them as a member, expecting that I could make them a member again but with the correct email address, but they still show in the list with the old email address without an "invite" button.
Looks like it just took a while to register the removal of the name from the site. I went back later and the email address was gone and the "Invite" button was back so I rejoined her with her new address.
If the member that you would like to change the address for has not yet visited the site, then you can change their email address by going into Home > Site Members. There you will see the option to change their email and to re-invite.
Unfortunately, at this point in time there is no way to change the email address of a member that you have already invited to the site and has visited.
In that case, what you can do, is to request that they log into their profile with the incorrect email address, and their password, and go to the top right under 'MyProfile' and there they can change their registered email address.
I hope that this helps.
Please let me know if you have any more questions.
My family is spanning several countries since my wife and I are not from the same country. Can I in any way asure that the invitation sent out from the system arrives at the person in the correct (of the 34) language?
Currently the invitation will always arrive in the language that you are using. So if you speak the language that you want to invite in, you can temporarily switch to it before inviting, invite and then switch back. I apologize for these gymnastics. We are actually working right now on an improvement that will allow you to choose the language of any invitation before sending it. This will be available in the near future.
I have a problem with the invitation language. I used MyHeritage in estonian, invitation gone in russian (!?), I switched language to english, but nothing happened, again russian! Can you help me? How can I send invitation in english?