The forum posts is a platform to allow webmasters to discuss issues amongst themselves
Yes, and that's exactly how we're using it. We're discussing issues such as slow customer service and buggy software.
Satire is a legitimate form of discussion "in which vices, follies, abuses, and shortcomings are held up to ridicule". If the point seems too sharp then I suggest you work hard on fixing your service issues.
Jack, I suggest that you follow Dean's advice and send yet another email to email@example.com detailing your three issues: "No SmartMatches since dec 2012, not possible to merge GEDCOM files and adding/editing a record takes over 4 minutes!!!" Quote your previous emails and ticket numbers for reference and proof of how long ago you first notified them. Mention your forum posts.
You're a Premium Plus member (I think that's what the little red crown by your name means) so you should expect a human response within two weeks. Since other members are watching the forums, I'll bet the response is sooner than that. Let us know when you hear back.
HI everyone this seems to be the best place to get answers to here goes
1. is anyone else having problems syncing their trees at the moment? Cancelled mine after two days still only at 55%
2. any idea why when I synced my tree last time, a few days ago, my family site has gone back to a tree that was restored to my FTB site weeks ago but is missing all the names again? Also both my trees have different numbers?
3. When you first come into My heritage you can open different tress from the file how do I get rid of all the extra trees here, when I sync it is syncing with all the trees in this list and yet I only use one of them can these be deleted??
It seems that for some reason the Unknown issue repeated itself for you. It looks similar to a past issue that we had, I would recommend you to try and restore from backup again by doing the following instructions:
I would also recommend that you turn off the automatic sync, if you see that it syncs all your family trees instead of just one. You can do this by going to Tools > Options > Sync > Automatically sync my projects... - turn it off.
You also asked on how to delete the trees - but I wouldn't do that just yet! Since we first would like to restore it and then after you do, you should identify it and only then take a look at this guide here:
thanks Anders worked just fine, I do have another question if I delete the tree from the family site which is the one im having problems with no names and over 1000 people missing, do you thinktheI ftb will sync with all the correct info??
Rapport ättlingar tar ej med förnamn på inlagda i ver 7
Barn till Axel Fredrik Thor-Lindeberg och Karna Thor-Lindeberg [Andersson]
i. 21. Thor-Lindeberg föddes den mar. 1, 1892 i Hyllie och dog den dec. 7, 1947 i Rockford, Winnebago, Illinois.
ii. 22. Thor-Lindeberg föddes den nov. 9, 1894 i Hyllie och dog vid ett okänt datum.
iii. 23. Thor-Lindeberg föddes den sep. 21, 1895 i Hyllie och dog vid ett okänt datum.
iv. 24. Thor-Lindeberg föddes den mar. 29, 1897 i Hyllie och dog den jun. 21, 1959 i De Kalb, DeKalb County,
Om jag redigerar efternamnen på barnen, till endast Lindeberg , kommer Thor-Lindeberg , ut i rapporten
I understand that you have a problem with your reports, unfortunately I don't quite understand what is the problem. I need you to send me a sample of what it should look like so we could compare between the reports and understand your issue.
You seem to have trouble with the First name? Also, trying to investigating further we found out that you don't have any trees on your account details.
Let me know!
Translation by Google Translate:
Tack för att du skriver.
Jag förstår att du har problem med dina rapporter, tyvärr jag förstår inte riktigt vad som är problemet. Jag vill att du skicka mig ett prov på hur det ska se ut så att vi kunde jämföra mellan rapporterna och förstå ditt problem.
Du verkar ha problem med förnamnet? Dessutom försöker utreda vidare funnit vi att du inte har några träd på dina kontouppgifter.
I understand that the problem was resolved and for some reason you say that the first and last names are not editable, a common problem that happens is that members are working with bilingual trees which causes issues such as missing information or not updating information.
This is caused because you may have changed your family tree builder language settings while working on it.
You can resolve this by following the instructions found here:
1. Open your tree in Family Tree Builder.
2. Click on Tools > Languages.
3. Right click anywhere on the window that appears.
4. Select "Manage Data Languages"
5. Make sure all data is copied into both languages.
Dere har spart mitt kreditkort nummer i over 1 år ,for så ta ut penger fra min konto.Dette uten at jeg har bedt om oppgradering eller annen "service"
Makan til frekkhet!
Jeg advarer andre mot å gi dette firmaet kredittkort opplysninger. Ifølge DNB så er dette et TYPISK SCAM forsøk.
The service that you have signed up for is an annual recurring subscription of a Premium subscription. Which means that it will automatically renew itself in the end of each year. When you first sign up for a subscription you receive an email to your inbox which warns you that next year you will be charged.
If you would like, I can send you a copy of that email.
However since you seem uncomfortable with it we would be more than happy to help you in private email to discuss your case. I've sent you a private email.
Translation by Google Translate:
Takk for at du skriver oss.
Den tjenesten du har registrert deg for er en årlig tilbakevendende tegning av et Premium-abonnement. Hvilket betyr at det vil automatisk fornye seg i slutten av hvert år. Når du først registrere deg for et abonnement du mottar en e-post til din innboks som advarer deg om at neste år vil bli belastet.
Hvis du ønsker, kan jeg sende deg en kopi av e-posten.
Men siden du virker ukomfortabel med det vi ville være mer enn gjerne hjelpe deg i privat e-post for å diskutere din sak. Jeg har sendt deg en privat e-post.
Nu har jag suttit i snart 2 timmar och raderarat fullkomligt idiotiska s.k. matchningar. Hur i helv-e kan man matcha Cornelius Jansen med Anders Gustaf Karlsson och ändå uppge det till 64% trolighet -fullständigt obegripligt! Gör något åt eländet!!!!! Det är inte värt ett enda dugg ur släktforskningssammanhang. Finns det inget sätt att komma bort från hela skiten?
It is a complete mess now, this "smart" match of yours! My "web site news" tell me, that I have 85 new matches, but in reality there are more than 400! Spending more than 4 hours denying matches, there are still 3 new ones to "confirm". Looking on the site there are more than 75 left to "confirm" or rather delete. It's nothing but a scandal to have such a low degree of matching! Sometimes the only comparison is a parenthesis in the names. You better improve this feature rapidly! If I had designed such a program, I should certainly be most ashamed.
There could be inconsistencies between the numbers of the smart matches in the Family tree Builder and the smart matches in the family website as they use different algorithms to present the data to the user.
There is almost no connection between the systems, as they are both separate.
Confirmation on one of the matches in the FTB doesn't confirm the same match on the family site online and vice versa doesn't happen as well. Only manipulation to the tree data will result in the syncing of the information such as a name change for example.
You write "inconsistancies"...I'd use a more abrupt word to in describing your so called "smart" matches. Explain to me, how you can give 55% reliability to "Petter Persson" vs "Anders Lindqvist" as the birthdates differ by 120 years! Or, how in h-ll will an "unknown" be compared to anyone else? No, take a seat and discuss what you are doing...To me it seems like spending too much time not working at all