I update my tree online but in the last couple of days have noticed that any new people I add to the tree are not visible in tree view. If I then search for them and click their name they appear in tree. If I go move to another part of the tree and return to where the person I just added should be they are gone again and can only be found if I search for their name
I am still expiriencing the problem described in the first post for this topic. I have four male cousins on father's side. Only one had his children and wife listed before the website was recently updated. I added families to the other three cousins after update.
Now when I switch to the three viee, I see only one family. The other three cousins do not have any indications that they have their families listed. I have to click on one of them, go to his personal page and then view him in the three. Suddently all three missing families appear. However, if I switch to Home page and then back to Family Tree (or go to my personal page and then view myself in the tree), these families are missing again. Any other people, that were added before the site update are present.
The same behavior is both in English and Ukrainian view of my tree site.
Here is one of people that does not show righ away when I start Family tree - Maksym Kucher (Максим Володимирович Кучер). His father's profile (Volodymyr Kucher - Володимир Миколайович Кучер) was created before the recent website update, Maksym's, after (as well as his brother Yaroslav Kucher's, sister Hanna Kucher's, and mother Svitlana Harbar's (all of them have same problem).
To find them I need to go to Volodymyr Kucher's personal page and then show him in the tree.
The problem is that you start with a search for the missing person. If I would do the search I would find him too.
The difference was that when I switched to my default Tree viiew page, the person of interest (as well as some others) were missing and tthe parent or spouse to whom that person was connected did not have any indications of the connection. What I do to look for the missing person is to visit the personal pege of the parent to which a missing person is connected and ask to show that person in the tree.The missing person will appear in the tree, but when I leave the Tree page (swich for example for Main page) and then come back to the Tree page, the person is missing again.
However this particular case has been fixed. I thought it was you, maybe somebody else did it. Nevertheless, I found some other people that are missing and require to find them either by search or going through the personal page of the connected people.
I have attached screenshots of the problem.
I searchtd for Oleksndr Fedyk and end up with SC1.
On SC1 there should be people attached to Kateryna Fedyk (parents) and Oleksander Fedyk (children). If I go through personal page of Kateryna, the tree looks as in SC2. Still no children show attached to Oleksander. If I go through Oleksand's personal page, the view changes to SC3 (Kateryna's parents are missing).
Hello! Im having trouble downloading my current tree as a gedcom file, in order to import it into the family tree builder. Ive read there's a link in the Manage Trees section to do this, but all i see there is a brief description of my tree and no download link.
I was looking at your account and I see you have a family site created; however, there is no tree. I see you are a site member of two other family sites.
If you are trying to export any of the trees of the family sites you are a member of, you are not going to have the option as Jaiel posted. You will only see the "view" option.
In order to have the option to download the tree, you would need to contact the administrator of the family site, and ask him/her to go into the same page as shown above, and select "edit" then they will be able to see these two options:
- Allow site members to download the family tree file
Lol, I just said it wasn't there. There was NOTHING in the 'uninstall a program' part of the control panel. But for anyone else with the same problem, I found the solution on another post... go to 'my computer' to 'c drive' to 'program files' to 'celebrity toolbar' to the file that's got the word 'uninstall' in it.