I payed for the PremiumPlus with appstore via the ios app. I received a receipt and the money are drawn from my account, but there are no change in my subscription.. I have logged in and out, but no change.. What to do?
So there is no way to delete a single person and all the info you have input about them? I was working on my husbands tree and added it to mine to make it easier. Now I cant figure out how to get all that info outl.
Can you use the list of people on the left to delete people from the tree? or do you have to go into each person and delete them?
I used to be able to see a fairly detailed explaination of a persons relationship to me. An individual showed up a "Wife's 1st cousin 4 times removed's husbands direct ancestor (20 generation)" and "Related by marrage: 52 steps" via another route. Now when I click on the same person it shows no details & when I check the relationship I get told no close relationship exists. I suspect I have changed a setting somewhere. Can someone tell me how to get back to seeing distant connections. Thanks. Brendan
For the on-line tree a policy decision was apparently made to do relationship calculations for direct ancestors and up to 2nd cousins only for trees with more than 5000 people in the tree. In FTB calculations for more distant relationships are still being done for trees with more than 5000 people, but the alert and option of requesting alternate line calculations has disappeared.
When, during Match processing, I am offered a chance to send a comment to another site owner, in what form does MH send it? Does it arrive in their inbox as an e-mail from me that they could repond to by clicking a Reply button, or is it a standard, form notice from MH?
I have never received a notice of a Comment, and the Comments I have made have never resulted in a reply.
I was invited to myheritage.com by my step father, and accepted his invite and created an account. I would also like to have access to a second tree, my mother's tree, but she is not able to invite me and I am not able to access her family tree, it says it's private.
How can I join my mother's family tree and make that one my default?
I've tried sending to all 90 members and to only 3 members testing receipt of emails, NOTHING. The emails are not going out and I am "baffled". Prior to 2 years ago, I was able to send group email notifications, then it stopped working; I wasn't even aware until someone pointed out that death notices were not issued. Does anyone else have the problem and do you know how to fix it?
Second inconsistency is with the Birthday Notifications from the site, different people get different notices, some with missing information.
I got a personal email from someone saying to disregard the message on My Heritage. I had never received any notification although I had authorized it. When I checked, I had three other messages, one from nine months ago.
For me, it's the messages that I sometime send to the owner of a site on which Smart Matches discovered matches. I have never received a reply from such a person; come to think of it, no one being presented with Smart Matches to my site has ever sent me a note.