Thanks. May I ask that you try out a few older builds and see if the problem stops? This will not only give you a temporary workaround until we fix this, but will also help us pinpoint the problem if this is a recently added problem. Note, that it could also be an old issue, that manifests itself only on a few computers (as the vast majority of the users have never been affected by this).

Build 903 that you have also has a direct download link:

http://www.myheritage.com/FP/FamilyTreeBuilder/family_tree_builder_903.exe

Please also try (at different times):

http://www.myheritage.com/FP/FamilyTreeBuilder/FTB820.exe (this is an older version, it's ok to "downgrade").

and:

http://www.myheritage.com/FP/FamilyTreeBuilder/family_tree_builder_908.exe (this is a newer version)

My hope is that one of these 2 other versions will not give you the photo upload problem. If they both do, stick with build 908 for now and let me know.

Hi Gina,

Please follow the instructions found here:

http://www.myheritage.com/support-post-132061/program-shuts-down-when-adding-photos-to-ftb#posting132211

Thanks,

Gilad

Hi, yes you can add photos to individual members on a tree. The easiest way to do this is, when looking at your family tree in the Family Tree Builder, to click on a blank face icon specific to a particular family member. (it appears as a blank face with a small plus symbol).

Once you've clicked on this, a dialog box will open, allowing you to upload any photo from your computer. The above is for adding personal photos to Family Tree Builder. If you would like to do this online, the procedure is similar. In the online family tree, click the silhouette that represents a person without a photo and you will be prompted to upload a photo for that person.

Let me know if you have any further problems on this. 

Hi,

I am shown that your Family Site does not have any trees in it.

Did you remove your tree?

Are you trying to publish your tree again from Family Tree Builder?

Regards,

Noam \ MyHeritage 

hi

i am trying to edit me family tree and i am runing into strange problem.

it puts me and my wife first, and only after my older sisters.

although their birth year is earlier then mine.

is there any waty i can change the order of the viewing so it will be shown from older to younger?

thanx

peter

Hi,

Try to re-enter all the birth dates using the date picker - that is the small calendar icon next to the date input field.

Now refresh the page, and you should see the siblings by order.

You should not have a problem entering a birth date in 1880.

Regards,

Noam \ MyHeritage 

Hello Candis,

The following are the steps for changing a family tree name:

1. Select the Family tree tab from the main menu

2. Select Manage trees from the sub-menu

3 Select Edit from the Action option for the tree you wish to rename

4. Enter the new name in the Name box.

Hope this helps

Bob

Hi Candis, looks like Robert already answered your question there! Any further problems don't hesitate to get in touch.