Hi,

I am shown that your Family Site does not have any trees in it.

Did you remove your tree?

Are you trying to publish your tree again from Family Tree Builder?

Regards,

Noam \ MyHeritage 

hi

i am trying to edit me family tree and i am runing into strange problem.

it puts me and my wife first, and only after my older sisters.

although their birth year is earlier then mine.

is there any waty i can change the order of the viewing so it will be shown from older to younger?

thanx

peter

Hi,

Try to re-enter all the birth dates using the date picker - that is the small calendar icon next to the date input field.

Now refresh the page, and you should see the siblings by order.

You should not have a problem entering a birth date in 1880.

Regards,

Noam \ MyHeritage 

Hello Candis,

The following are the steps for changing a family tree name:

1. Select the Family tree tab from the main menu

2. Select Manage trees from the sub-menu

3 Select Edit from the Action option for the tree you wish to rename

4. Enter the new name in the Name box.

Hope this helps

Bob

Hi Candis, looks like Robert already answered your question there! Any further problems don't hesitate to get in touch. 

Hi, could I ask which search you've been trying? Is this the Research tools, the family site search, or something else? 

Dear SVick, 

If the site that you are visiting, and wish to become a member of, is a closed site, then you can request membership to it by going to the bottom of the login page for the Family Site and selecting “Contact Webmaster” link. Fill out a message with the reason you would like to be a member and submit. 

I hope this helps,

Linde 

Hi Michelle, I've just fired Tech Support an email about this. They should be able to take a look at your account and helo you fix this. They will be in touch as soon as possible. 

Thanks for coming back to me.  I was able to get into my site for a few days, and I created a bookmark on my computer, but today I'm not recognised again - I keep coming up as a "guest" on my site again!  I have been able to amend my password on my profile but it hasn't changed anything! 

My computer is an iMac - is it anything to do with that?  It just seems odd that some days ago the bookmark worked fine, and then today it doesn't, and even when I logged out and logged back in again I'm still coming up as a guest on both sites I had been listed on (Gallagherruane as site Maager, and Fionan O'Healai's site as a member).

It only happened after I upgraded to the premium level - could that be it?

 I look forward to hearing from you

Michelle 

Thanks for coming back to me (again!).  During one of my attempts to get into the site I seem to have inadvertantly created a blank family tree - which I don't know how to delete.

Yesterday after failing to get into the family tree  I sent the "site Manager" a membership request. When the request came into my email account, I was able to gain access to my tree when I clicked on the link to respond to the membership request, so I think the problem may have resolved itself .  I have amended my bookmark to access the tree this way too, so hopefully this is the last time I'll have to bother you. Thank you for your help anyway!

My email address is theruaneclan@gmail.com and that relates to the tree I'm the site manager of.

Thanks again

Michelle Ruane

Hello Everyone,

I am a Premium member and new and I want to add a new baby to a family online and was not able to do that, there is no link on the mother or father to any a child. 

 I added the baby on the Family Builder but when I tried to upload the new information the program wanted to upload eveyone not just the new baby and I only have 14 people before I reach my quota.

 Can anyone help me!!!

Thank you,

Kathy W.