I have exported a GEN file so another family member can see it, however when importing it into another program [family tree quick and easy] it shows a error file of unknown tags, also the photos do not appear to be included in the file, when exporting to a gen file it asks if the photos should be in a subfolder or not, which is the correct answer to give to have the photos imported into the other program, ive tried both... i have attached a txt file of the error tags encounted
Thank you for writing to us.
Most of the errors in the import report were due to custom fields used by Family Tree Builder, not recognized by the program you used. It is considered a valid practice to have custom fields and they all begin with an undercore (_), e.g.
_IMG, _PHOT, etc. So you can ignore this.
I venture to suggest that the specific program you were trying to transfer the GEDCOM into, is incapable of importing photos referenced in GEDCOM files. Many programs suffer from such limitation, because many programs cannot even export photos into GEDCOM files to begin with, like FamilyTreeMaker (FTB). You can check this by importing the same GEDCOM file into Family Tree Builder (into another project) and you will see that the photos have been transferred properly.
If you would like another relative of yours to review the tree I recommend that you export the data into a chart, a book report, an Excel sheet; or ask the relative to install Family Tree Builder and send him the entire projec file (File > Manage Projects, select projects and choose Export Package, send him the single package file). The relative can go to File > Manage Projects on his computer, select Import Package and import your project with all its photos, as-is, intact, without any format conversions.
Esther / MyHeritage Team
(this answer was edited by Gilad)
When viewing myheritage.com on a Macintosh using Safari names appear as "Unknown" - even when it says "This is you - Unknown" (myheritage-2.jpg)! However, the "Invite close family" section lists correct names (myheritage-3.jpg), even though those same people's names are shown as "Unknown" elsewhere (myheritage-4).
You see unknowns in your family's tree, not because of your browser, but because of language issues related to building a family tree in more than one language in our Family Tree Builder software.
Your family's tree is built with the software and is set to display both English and Swedish names in the tree. The issue here is that it's not enough simply to add a second display language in the program - one must also translate the names in order to display them in that language. If the names haven't been translated they will show up as "unknown" after publishing.
If you switch your family site's language to Swedish, you will see the names appear correctly, including your own.
Here is an FAQ item you can show to the Site Manager of your site to help him/her correct the problem:
I have problem with Latvian language special characters, like: Ķ, ķ, Ē, ē, Ī, ī, Ā, ā etc. When I want to export tree to PDF, then names lose these symbols. For example, my surname is Ķeris, in PDF it will be " eris", "Ināra Ķere" will be "In ra ere". Same problem is when I want import tree (GEDCOM, same thing those characters are lost.
I am quite concerned how public the data on my family tree is. Many companies use birth date as a key identifier. I also use my mothers maiden name. How can I keep the data of my family tree more confidential? Smart matches seem to violate that confidentiality.
The level of privacy you keep is definitely up to you, but I thought you might like to know that MyHeritage.com is designed to be a place for collaboration between our members. Most users enjoy the prospect of receiving Smart Matches to help build their trees. Many users have also made contact with relatives they never knew about through Smart Matches.
I agree with the feature of Smart matches. What I think I will do is turn it off most of the time and only turn it on occasionally. I will also read the other FAQ. I did a search on security but found nothing.
can you tell me if I send a birthday greeting to someone in Australia if the greeting is sent for receipt on the correct day in Australia, I have just sent one today [25th] and it said it will be sent tomorrow, [is that UK time?]
Keep in mind - if you edit your tree in Family Tree Builder you won't be able to click on the facts to edit them when viewing your family tree online. You'll need to open your tree in Family Tree Builder, make the changes there and republish your tree.