............... over the MH support team. Today I got an e-mail from "Marianne, senior support team member at MyHeritage". It was a VERY positive and friendly mail and she is going to call me in the beginning of next week, witch I really look forward to. I can also verify that I have been generously compensated for all the trouble I have had for the past 7 months. This really gives me the faith back for MH.
I have been around computers since late 70:ies also as an amateur programmer mostly working with databases (FoxBase, DBase and Access) so maybe even an oldie like me can give MH some hints.
Once again, THANK you Marianne, not to mention Daniel who has suffered from my mails for the past 1 1/2 years.
Hi I think what I've done is sync my laptop with the site which was in the wrong direction and because of that I've lost a lot of work on my family. Is there anyway of restoring the tree to immediately before the last sync ?
Hi and thanks for your reply but unless I am missing something that will not solve my problem.
On FTB on my laptop I had 39 members, on the web site I had around 100. I sychronised my laptop with the web site and the web site now has only 39 members only, I ran the sync in the wrong direction. If I use the restore as you suggested the only file available to me during the procedure is the one containing the 39 members. The version of the with the 100 members was never synchonised onto the laptop.
I hope this makes sense and there is a solution.
You can try to restore the family tree builder tree by doing the following instructions:
Thanks for coming back to me again but that solution won't work. The only valid version of my tree that I had was online and has been overwritten by me running the sync in the wrong direction. When I attempt to restore from the website it only gives me the option of restoring the most recent version of my tree which is the one I used to sync in error.
I never synchronised my laptop with the site before uploading the older tree and therefore have no valid backups on the laptop.
I am not sure if this site can help me. I would like to find out what information I can get from here before I join. I am with our High School Alumni Association and we are looking for obits of our Alumni is this something that can be done on this site?
I agree with Tom Greys answer. I think you will find our Data subscription usefull.
A data subscription is an annual subscription that allows you full access SuperSearch and Record Matches.
SuperSearch is MyHeritage’s research tool that allows you to search in over 4 billion records from around the world.
There is a lot of useful content on SuperSearch to explore. SuperSearch includes exclusive records from all over the world that, in most cases, are only available on MyHeritage.
We’re constantly adding new data to SuperSearch, with at least one million historical records plus one million family tree profiles added each day. This means that even if you don’t find what you’re looking for on SuperSearch, chances are we’ll have it for you very soon.
Record Matches automatically matches the people in your family tree to the billions of records in SuperSearch and notifies you of matches. A data subscription allows you to confirm or reject matches, view records and download them.
We would love to assist you during the research, Please contact us (support@Myheritage.com) if you need any further assistance.
Possibly. I believe you will require both a premium membership and data credits or a data plan. Someone please correct this if I'm wrong.
You might also google "obituary" plus the name of each individual plus the place where they lived.
State archives (you call them states in Oz, right?) and state genealogical groups may also maintain records. I had good results finding obits in the city archive in the capital city of the county where my ancestors lived.
Oh, I forgot to mention that newspapers often maintain an online list of obituaries for a short time (it varies, sometimes up to a year) so check the obits for newspapers in the area where your alumni lived.
Amazing what you can find with Google (hint, hint)
You should be able to find subscription plans and rates in the help files under Subscriptions.
However, MyHeritage is still playing catch-up and the help files
aren't always up to date
aren't always helpful
may not tell you what you want to know.
There's also a Subscriptions page. It will tell you that the search engine (which you need to find your deceased alumni) is free but it doesn't tell you that in order to see any of the results of that search, you need a data plan or data credits, and you can't order them from that page.
Take a look, see if it gives you the information you're after.
Hi, I'm trying to print a chart with my gran at the centre with all her ancestors and desendants. I selected the all in one chart But when it generates it shows all her ancestors ok but on desendants it only goes as far as me it won't show my cousins and their kids. Is there a way to show everyone?
I have attached a photo of the chart, there should be stems coming from all my aunts ands uncles to show my cousins, is there a reason why this isn't appearing?
I tried that using the All-in-One chart from FTB6 to see what you meant. EVen limiting it to 3 generations would take up an awful lot of 8x11 sheets! 16x4=64 sheets. Whoo! But it did show all my cousins.
From my online site (www.graysgoingback.myheritage.com), also set for 3 generations each way and on multiple sheets, the report took longer to generate (long enough that I went and did something else), but when it came it showed my cousins.
Sorry, unless you give more info about exactly what you did, I can't duplicate your problem.