Hi Esther, thanks for responding to my query. I am not happy at all with the way the program works..............I can't find the search information I need, I cannot enter the types of information I want on my tree, I can't even find easily where to enter a person onto the tree & I have more to do with my time that fiddle around with a program that's supposed to make the process easier. I also resent the constant marketing that comes up to go to the next level to get the facility you need for your tree. I have no intention of adding anything, in fact I want my money back. I am totally dissatisfied with the program. Do I need to go back to the company who processed my original transaction or can it be organised by you?
Regarding entering information into your tree: Your tree was originally created in Family Tree Builder- the software on your computer. This means that you have to edit your tree in Family Tree Builder, and then republish it to your family site wheever you wish to make changes to your tree.
Regarding your subscription, your site is a basic site, that is free. You did not pay for the site. We are sorry that we push the Premium plans. We do offer free plans, but we must also maintain MyHeritage as a sustainable business so that you and our other users will be able to continue enjoying it for many more years to come.
Well, actually I have a reciept from Plimus Sales for $138.04 AUD 09 August 2010 for a 2 year subscription to My Heritage. That is reference No: 53740358. I have a second email address:email@example.com there's also a welcome email from MyHeritage. upgrading my Hanley web site.
I'm not really interested in trying to sort through the program, I have already spent hours trying to follow it & I'm afraid I have not had any luck. Maybe it's me, but I am not happy spending that much money or time on a program which is supposed to be easy to operate & my upgrade has not even been added to my site as far as I can see, so I want my money back!.
What I'm thinking is that you would need to put something like "firstname.lastname@example.org/heaney" or something like that, but they don't host addresses like that. They only allow their punctuation in the .com section which is already there. Obviously you could just use "smithheaney" with no punctuation.
is anybody from the support aware of the situation that real names are displayed even if you have ticked the box "show nickname"? I had to re-do ticking the box as it had been changed by "the system", and I've not been the only one.
I just found a tree via Smart Matches that belongs to a distant cousin. I already have him on my tree, but on his tree he has a lot more information on his close family than I have on mine. Is there any way I can copy that information to my tree?
The smart match feature gives you an option to ask the administrator to subscribe to that tree. Has anyone does this and how do you verify if their information is correct. Most of my matches are 5-10 generations back and come from other kids that a couple had that I didn't know about, I only knew the one child my family came from. Any insight would be helpful, i am new at this
hello all i am fresh man. i want to creat the celebrity collage,and after i put my photo(jpg bmp png) in it ,it always report that:error:could not load configuration file. why? can anyone tell me what can i do ? thanks.