I also sent you a personal email from firstname.lastname@example.org.
I am adding the answer to the forum, so other people that have the problem can see the answer.
If you are referring to the online tree:
The children are ordered by date of birth automatically. There is nothing that you need to change. If you still see a problem , please let me know which people are not ordered and I will investigate this.
If you are referring to the FTB tree:
The children should be ordered automatically as well, but in case they aren't you can fix this as described in this help page:
How do I stop postings that show they come from my deceased brother? I removed him from both members list and 'invited list, plus entered date of death on family tree, but nothing works.
He and his wife had the same email and I've been trying to invite her to join under her name, but the 'family news' on the home pagealways says I've invited my deceased brother. Any postings she makes also say they come from him. Please, can somebody help??!!!!
She could do that if she wanted I guess, but you really would think this glitch would be fixed. It's annoying as well as upsetting. I did ask the website co. about this but got no response. thanks for your input.
If you use the tree builder and upload you can store the email address in the persons data, If that person is not a member it ask if you would like to invite, I dont know if its the same when you have a tree on line.
Thanks Esther - I've done all that and my late wife's profile correctly shows her date of death and has the black line across her photograph. The point of my question is this: my late wife still shows as my "wife". This is no longer the case; she is my late wife. I am no longer married, I am widowed.
I do think that this should be addressed, unless there is something that I can still do to amend this. My profile now appears quite confusing as it appears that I have a wife and a partner! This is a little upsetting and should be corrected I believe. Incidentally, the system works well for divorce as I am divorced from my second wife. She correctly appears as "ex-wife".
Is there anything I have missed that I could do to make this read correctly or is this an issue that you could be addressing?
I know people can be marked divorced when they are first entered into the tree, but I don't see a way after the fact either. I know that you can mark someone divorced while they are being added, but there doesn't seem to be a way after the fact. You may just to have to write it in there somewhere.
I have Premium subscription plan now which about to expire. What going to happened to my site if I decide to keep basic plan this year? Will I loose any information or I just will not be able to use premium features?
If you decide not to upgrade your site when your subscription expires, and if your site is above the basic limit, then your site will remain active and accessible to you and your family site members. The only limitation is that you won't be able to add more individuals to your family tree. You can still add photos, news articles and communicate with your family members. Birthday reminders will still be sent as well.
Dear Esther, why information in my e-mails is different from yours?
"Inorder to keep the basic plan you will have to reduce your family website to
a maximum of 250 people.
I will upgrade your Миша и Элла Ромм family site to a Premium account for free
for a period of 2 months so you can make the adjustments you need and enjoy the wonderful features the Premium account offers.
Other member from your team asks me to delete people that I already added. I reduced people from 447 to 350, but this is it. I just can’t do this because it’s not easy to choose whom to delete. I did not willingly upgraded my site, it was done by your people as a compensation for inconvenience I experienced wich they could not fix. I was not told that at the end I will have to delete part of my work.
I have also question why someone from your team called my mobile phone number and tried to sell me upgrade for my site? How he get my phone umber if my site is privete? Does it mean everyone can see my address and phone number? All this is started to gat on my nerves. Please help! Let me keep what I already have without premium features.
What Marianne said is indeed correct. When you are over the limit for a basic account, nothing will happen to your data, but you will not be able to view or edit your tree.
We are sorry for the inconvenience but given the current economic situation, and the fact that we have remained a free site for so long, we cannot continue to serve millions of users and have everyone using the site for free; something has got to pay back for all the developers, servers, databases, etc.
We must also maintain MyHeritage as a sustainable business so that you and our other users will be able to continue enjoying it for many more years.
What you can do, is either to upgrade your family site, or you can remove trees that would make your site over the basic limit of 250 people on your site (in all trees combined).
Regarding the call that you received, we have a telemarketing department, and they call users that have expired sites, or are over their basic limits in order to offer them discounts to upgrade at reduced prices.