Thank you for writing to us.
I apologize for the delay in our response.
We offer Premium support for premium and premium plus users, and it does take us longer to get back to our basic users.
I have written you an email, and I hope that we will be able to work out whatever questions you have.
i am trying to delete family from one cause i am building a second tree. i am wanting to seperate the two sides of the family. i deleted a couple dozen people from one and they are all labelled as Unknown instead of being erased. so all these spaces are being taken up for my family limit. any suggestions?
I would also like to know how to delete a person from the family tree--I have not found a way to remove someone yet. I have a divorce happening and would prefer to not see this person included in my tree any longer. Can you tell me how you deleted someone? I'd gladly live with a wasted space rather than see this person :)
I posted a picture of my brother in my family tree with all info on him.....I sent a request to his wifes email to join....which she did.....but she also set up her on site on myheritage and copies my brothers info and now she is manager to it and his picture shows up on part of my site with her name on it......this should not happen on anyones site when they are manager of it.....this has pissed me off. So much for being a manager of your site if you can't control who steals what....even if it is your family.........I am displeased with your site....