Thank you for writing and we appreciate your patience regarding this matter.
I understand that you have some sort of an error when you click on a person to "focus" on the family tree? This issue is not something we have encountered before, would you be willing to send us a screenshot?
This will help me forward the problem to our development team for debugging. To take a screenshot, press the Print Screen key on your keyboard; it is the key labeled as “PrintScreen” or "PrtSc". This will copy an image of the MyHeritage screen to your clipboard. Once you have done this, click the Windows Start button in the bottom left corner and run MSPaint. It should be under All programs > Accessories > Paint. Once it's open, click Paste from the Edit menu, or simply press CTRL-V. Now you can save the screenshot as an image file and attach that image to an email and send it to me.
Please let me know if you encounter difficulty in taking the screenshot.
As for the reply to William - we have a new version coming out in a couple of months. It should fix most of the annoying critical bugs you have experienced in this version of Family Tree Builder.
How do I view the whole of my family tree on line? When I click on the family tree icon I only get a small section of it. Also when I publish a family tree chart it only does a small section of it. How is this rectified.
I have 3 people in my Family Tree who had pre-nuptial babies with no recorded spouse then later on they married and had subsequent children (half siblings to the pre-nup children). They are recorded as a 'single parent' on their genealogy card for their first babies however, when the Book Report is produced the narrative says they were 'married twice' which they clearly weren't! How can I stop that happening?
I set up my site with an email address and posted my family tree - great. Decided a different email address would be better. Changed it - cool - it works with the password to log onto the web site.
The program shows the old email address. Tried to change it to the new one in the Tree Builder program - it tells me that the password does not match. I am SURE the password typed is correct because I copy it from a password store onto the clipboard.
I've tried changing the password on the website but the problem remains the same - can log on on the website but not publish or change the email addressfromTree Builder.
What is going on and how do I resolve this problem?????
Well Lior - the bigger question is the next one ;)
The current (major!) problems with the new version of FTB seem to arise from a corrupt interaction via the GEDCOM file - so it certainly seems a highly recommended course of action to start editing data online during the period that y'all are fixing that little annoyance. There are only a few advantages to working offline but the MAJOR one for me is the "belt and suspenders" back-up protocol. Using FTB we users get 2 sets - 1 local, 1 on-line. The on-line copies are generated by FTB publication; if a user publishes frequently he/she creates a useful, comforting library of on-line backup files.
So ............. the big question for on-line editing. Do you currently have in place a protocol for automated backup of the additions and amendments as they are being made on-line? Can I or you arrange a backup to be auto-generated every 10 minutes?
We have an online backup service backs up all the family trees and photos on your family site once a month so you’ll never lose info again. It is a paid service, available to all members who have a family tree on a family site at MyHeritage.com. The backup service is separate from Premium family site subscriptions or Family Tree Builder upgrades and it’s affordable so anyone can take advantage of the service.
We create backups of your family tree together with photos once every month and send you email notification with a link to download the backup. Links to the backups are also available on your family site under the Family Tree tab in the Backups section.
Each month’s backup is saved so if you need to restore a backup from two months ago or even six months ago, you can easily do so with the links provided. If you have more than one tree on your family site, each tree is protected separately at no extra cost.
Restoring backups is simple and takes a few seconds.
Backups are stored securely with password protection so you can be sure your information is safe.
The backup service is available for published family trees created in Family Tree Builder, our family tree software, as well as family trees created online on a MyHeritage.com family site.
To subscribe to the backup service for your family trees, just go to your family site to Family Tree > Backup.