Hi all, new to this and was trying to enter details of my partners children from a previous relationship, however i keep appearing on their details as their father. anyone got any idea how to get around this as i cant seem to find a solution. any help would be great. thank you.
I suggest that you create a record of another "unknown" partner of your partner. In this way, your partner will have two partners, and then you can change the association of your partner's children to either children of that earlier relationship, or even as children of your partner alone. In the latter case, you can then delete the record of the unknown partner again, and the children should not revert to being shown as your own children.
I have just wasted nearly three hours of my time trying to clear the smart matches on my site. There are far too many matches of only one or two names. A screening process should be used to omit ALL matches that have less than an 80% chance of being confirmed. I was severly tempted to dump my myheritage site and find another one that allowed me to delete smart matches quickly and did not waste my time
Something is awry with MyHeritage's welcoming screen for invited new members that is inducing them to create new sites and trees, rather than join the site I'm inviting them to. I've had this happen 3 times already with people of varying computer skills. They end up creating a new site all by themselves, never seem to find the way to switch back to the site I invited them to, and end up giving up in frustration.
I suspect this has to do with how MyHeritage handles email logins. For instance, I invite John with one of his emails that I know. He receives the email, but when asked for his email address at the website, he enters another one that he uses more often. MyHeritage then fails to recognise that this John is the same John I invited.
This is just a hunch, but one thing I'm pretty sure about is that MyHeritage's interface is far too complex for the average middle-aged user (to whom it should appeal most). Just on the home page, there are 4 sets of menus at the top, and long lists of shortcuts left, right and centre of the page. It's an engineer's pipe dream, and a designer's nightmare. I suggest you streamline that, or at least give the option to admins to choose what to show so as to help MyHeritage penetrate their families.
I have fought with that issue also. The problem is that the invitation message doesn't tell the new members how to get onto your website. It only stores a cookie on their computer that will give them access to your website if and when they logon to it. After accepting your invitation, the new members don't know how to get to the website, i.e., they go in through the main portal of MyHeritage ... which guides them through registration and how to create a first 3-person tree.
I made it meanwhile a policy to always double up the invitation by a personal email message that I send to the new members directly, telling them about the invitation, and guiding them through the necessary steps of how to accept the invitation and than how to get to my website.
Under “Settings/General” go to “Site” tab and there you have the option to “Pick a unique address for your site”. You can send this information to your site members and they can save it in their favourites. It would be nice if this information could be in the invitation message. Then they could save it in their favourites.
I want to change my profile photo, and profile photo of other people in my family tree also but I can't find where I can do that. I have added photos and marked the people in it, but the profile photos remain the same old photos. Can annyone help?
When in tree mode, you'll see on the left-hand side a button "View Profile" next to the person's personal picture. When you click on it, it takes you to the person's profile page.
If you still own that page and if you move with the cursor over the profile picture, you'll see three buttons show up on the right upper corner of the profile picture. If you click on the right-most of those, you will be asked whether you want to delete the profile picture. If you answer with yes, the picture is gone, and then you get the option to add (upload) a new profile picture instead.
However, if the person to whom that record belongs is him(her)self a member of MyHeritage, that profile page belongs now to that person. In that case, you won't be able to delete/replace the profile picture. Only the owner of the profile can do so.
Hello, when importing a gedcomfile to my tree absolutely nothing happens. (It´s been a week since the first import) The gedcom file is generated with a software named Reunion and I run the free version of MyHeritage. Any ideas?
I have the same problem. I can import GEDCOM-file to FTB and when I export it from there and try to upload to MyHeritage.com I will just get the following error message: "Sorry, an error occurred while importing your GEDCOM file. Please try again later." It's a bit boring I don't know what is the reason.