Thanks Remo but that isn't quite it. I see the dashed lines so I have all the events in the tree. I just want the current spouse to be beside my sibling. It worked with one but not the other and I have the current spouse listed as the primary spouse in each case.
I have the kids showing underneath the correct spouses but I just need the spouses to be showing as the current spouse. In one case the current wife is so far over that you hardly notice her at all.
I wish I could draw a diagram as that would be much easier.
Thanks for your help, I really appreciate it as I am new at this and some days I find it very frustrating. I am doing all four families at once so I am doing a lot of duplication. I know there is a way to copy a branch over but I am afraid of over writing the wrong info.
IF you are using Family Tree Builder, in Tree view, if you right click in the coloured area at the top of the person's "card", then click on 'Spouses', then 'Manage Spouses',you can alter the order in which they appear. The instruction is 'the first spouse in list is the primary spouse of this person', which is completely ambiguous; I don't know whether that means the first, or current, or what, but experiment with it, you will get what you want.
In the web based tree there must be a similar option? I suppose!
Thanks for replying to my post. I have tried everything and nothing seems to work. I have another couple now in my husband's family tree and the same thing is going on. Yet I got one to work out of two in my family tree.
I am doing everything in Family Tree Builder
I have posted the divorced people as ex-spouses on both husband and wife's card.
I have managed spouses and have put the current spouse as number one, (but I have tried a different order as well).
I have shown that the current spouse is the primary spouse.
I am so frustrated as I am probably just overlooking something obvious but it's not obvious to me, lol!
I wonder if there is a glitch in my FTB software? I wonder if anyone else is running into this problem?
Have received a "could not commincate with myheritage.com - unknown error - please try again later" error all day today. However I can update my tree without issue.
Have received a "could not commincate with myheritage.com - unknown error - please try again later" error all day today. However I can update my tree without issue.
Server problems?
I was having the same problem and I went searching to see if I could find a solution. On this site there was a suggestion that it could be a firewall problem. I went to my windows firewall settings in my Control Panel - Administrative tools - Windows Firewall with advanced security - inbound rules - On the right I clicked Add a new rule. I then posted that I would allow MyHeritage.exe program to be an exception. You need to find the properties of the icon that you use to run the program and copy the full path of where the executable program is.
I'm receiving the same error Checking update does not work. I get the above error message.
The last time that my updat3es were posted is March 28, 2012 almost 1 year ago.
Have received a "could not commincate with myheritage.com - unknown error - please try again later" error all day today. However I can update my tree without issue.
Thank you for writing and we appreciate your patience regarding this matter.
I understand that you have lost your data that you have worked for a long time. It seems like you don't have a family tree on your site either. If you have some sort of a recent backup on your hard drive that you might have kept or a GEDCOM in a different site that you might have uploaded once you can try doing the following:
My subscription expires in April, and I want to know how to cancel my subscription so that my credit card will not be charged again. I've found instructions on how to delete my account in your Support area, but I'm not sure if simply removing my tree will also cancel my subscription. And looking through the Forum, I can't find a definitive answer.
Please provide concise instructions about how to cancel my account. Thanks.
Should you not find a solution to any concerns you may be experiencing then all you need to do is to log into your family web site and scroll to the bottom of the home page, click on the Help section and when taken to the next page you will see a "Get instant answers" section.
Just below this you will notice a blue envelope symbol with "Ask an Agent by email" that you will need to click on and fill out the necessary details and send this to us.
Hopefully now I have cut down your search time by providing the solution and for future reference any time you have something that you are unsure of then please just let us know as we are here to help.
Several of us have asked the same question. Surely you realize that by not giving a public answer, you only fuel suspicions that something is not right, and that we will end up with unauthorized charges on our credit cards.
Why must each of us, individually, write in to "Ask an Agent" for the answer to this simple question?
I can understand your concerns yet we have reasons for preferring that we converse with our users on a 1 to 1 basis as most customers (from experience) that have tried to solve a problem and have contacted us for an account cancellation as a result of not finding a solution, are often pleased that we approach them with possible solutions to their inquiries.
I hope I have succeeded in helping clear this issue for you and at any time you are welcome to contact us.
Dean, that's all well and good that someone believes that not posting this information on a Forum or making it readily accesible on your website is the proper method to conduct business. But the problem still remains: I have searched for how to cancel my subscription and not have my credit card charged. I have posted on the forum and only see other people with the same question. And, I have sent a message to "Ask An Agent" and still received no reply.
I've sent questions to "Ask An Agent" a couple of times in the past, and the response was quick. I guess I'll wait just a bit longer, and if I don't receive specific instructions on how to do this, I'll just follow the instructions to "Delete Account" (that information IS posted on your website), and if my credit card is charged, I'll contact the credit card company about a fradulent charge?
Esther, thank you for assisting with cancelling my credit card renewal. Are you able to also delete my account from the MyHeritage website? I followed the instructions on the Help section about Deleting Your Account, which ended up taking me to a page where I needed to send a message directly to a MyHeritage Agent, who would then delete the account (or so it seemed to infer). It stated that it may take 2 or 3 days to accomplish this. I sent this message one week ago, and no matter how I count, that is much longer than 2 or 3 days. How can I simply delete everything from your website? Thank you.
