Someone in my family is only recieving a partial newsletter. They only get birthday announcements or anniversary announcements as it pertains to their immediate family. So it only shows themselves and their children and grandchildren. They already know those dates! They used to get the full newsletter but it changed around August. How can this be fixed so they can get the full newsletter again, showing all of the upcoming birthdays and anniversaries of extended family members?
Please ask this member to log into their MyHeritage.com account, and to go to visit the site in question. Then they should click on Settings > Preferences, and choose to receive email event notifications for all family members, and not just their close family.
My folks are finding it too much to take in from the front page layout, and are thus resisting penetrating the site. I've turned a few 'Activities' off from the site, but where can I turn stuff off from the front page? Ideally, I'd just leave the 'Welcome' bit and the 'Random photos'.
Thanks, Eran. I have 155 members across the globe on my site, so it'd be impractical to set their screens remotely one by one.
But, I was actually referring to the multitude of options on the home screen. You have 3 layers of menus on the top (My family, Celebrities and fun, ...; Home, Family tree, ...; What's New, Invite more family, ...), shortcuts on the left and site updates on the left, right and centre. That's a lot to take in for anyone but gen X's and gen Y's.
In printing a book, I found a major problems with the software and the Source function:
1) It doesn't print the actual source - just a source number and reliabiity level number. Example: Source 7. Reliability level: 4.
There is no legend to identify what these might be.
The printed document is important to pass on to future generations, (this website may not always be around and accessible) and that the information has solid documentation is important.
So the reports and books need to print the type of document and the information about it entered in the accompanying text box. For example: Civil War Record. Direct Source. Private in Co. C, 53rd Regiment, Indiana Infantry. Another example: 1800 Census from Lowell Township, Kentucky.
There should, however, be a sources section at the end of the Book report that will show all the sources used in the project.
Best Regards,
Esther / MyHeritage Team
Thank you - sorry I overlooked the "sources section."
One other problem. I have html code printed with text entered in the "sources" box or the "biography" box. (The boxes that are like this message box.) How do I avoid that?
Too, I received a Family Tree Builder disc in the mail. Nice surprise. But it's only for a PC and I have only Macs (OS Tiger). Do you have a Mac version?
Great customer support. Thank you. I've recommended myheritage.com to others because you're affordable and provide such excellent help.
Regarding your other problem of having html code printed with text entered in the "sources" box or the "biography" box, can you please give me specific examples of when this happens and where on your site?
Also, Our Family Tree Builder software doesn't have a Mac version yet.
We've received many requests for this, so producing a Mac version is definitely in our plans. In the meantime, you can wait until we have a Mac version, or continue to grow your tree online.
A tree can be built online on MyHeritage.com, using a Mac. If you have a tree already and it has been published into your own family site on MyHeritage.com, we can, at your request, flip a switch so you'll be able to continue editing your tree online on your Mac, with a browser.
Please let me know if you'd like that. You can also import an existing tree into MyHeritage.com via import GEDCOM, and then continue editing it online on the Mac. Let me know if you need assistance with this.
I try to research my ancestors, in this case my father's birth details but each time I do so I am directed to another seach site which asks for more money to complete the details. Hey! what have I paid for here, can you tell me?
But in a way, that's my point. I could use a free search engine like Google to do the same thing. I thought that My Heritage would have access to official records in data form just like these pay as you use sites; apparently not. Is My Heritage mainly reliant on user input for it's data?
To explain why you would use the MyHeritage Smart Research tool feature:
Smart Research searches in the top 100 databases on the internet. The benefit it provides as a Premium feature is that it acts as a super search engine for genealogy. It not only searches in the top 100 databases on the net, it does so automatically, for every name in your tree.
If you have 5 people in your tree and you had to search each one of those names individually in 100 different databases it could take you 500 hours. That translates to 20 days non-stop researching! How long would it take to research all the people in your tree then?
As you correctly noted, there are still some sites that require further subscription in order for you to access their information.
I highly recommend rootsweb.com, which is operated as a separate site by ancestry.com. For a great collection of historical documents, I recommend familysearch.org. It has a lot of census stuff that's being transcribed, sometimes they even have the picture of the actual census form which was filled out by the census enumerator. These sites come up a lot in the searches, I would take a good look at the results. I just noticed that you are in Australia, I know that familysearch.org does have some stuff from foreign countries which go back several centuries. This is mainly Europe(my results based on my heritage have been from Britain and Germany) and I don't know how much they have for Australia or other countries in Europe and elsewhere.
Thank you Eric, I'll give them a try. I have had some success with the BDM section of the QLD Governments online site. At least I can trace the Australian side of my family here.
I couldn't find a setting in the site for the frequency. I wouldn't want my site members to receive more than an alert per week, unless they choose so.
There is something quite similar to what you request - there is a setting where you choose the proximity for who you want to get the events.
In 'Settings' > 'My Preferences' > 'Family Event Reminders'
You can select the 'Send me reminders for events of'.
Note that each of the family site members needs to set this option seperately.
Thanks, Eran. Yeah, I use that. It'd be great to give site admins the power to change users settings, or at least choose default settings. This will help them deploy MyHeritage through their families without scaring them with information overload.
