I am unable to purchase multiple year renewals as I did in 2011. I received an email stating that my account was going to be charged automatically for one year, which I did not agree to. I used the email contact form a few days ago, but still have not received a response (ticket #2013031610000092). I would like to be able to purchase two more years (see image below shown on your site) at the multiple year rate of 20% off for PremiumPlus as I did previously online. Thank you!
Hi! My family site had a premium subscription (which was actually being paid by a family member I don't really know lol) and it has expired. I'd like to downgrade it to free, so that we can continue using my heritage.
I have exceded 250 persons and would like to reduce to less than 200 close relatives but program won't let me. Any suggestions. Would also like to be able to continue using my heraitage as a lot of work went into it.
I have written to you on more than one occasion and hoped to get a reply. but no. all that happens is another suggestion that I should upgrade to Premion Plus. I should love to upgrade but live on a small pension and simply cannot afford an annual subscription. I enquired if it was possible in my circumstances to pay monthly as I do now.When I get an answer I will be in a possition to see if I can afford to upgrade. Pleaase give me an answern this time as it is so frustrating to be forever going round and round in this fashion.
Thank you for writing, we will contact you shortly via private email.
I deeply apologize for the long waiting time, we're trying our best to reach everyone in MyHeritage and sometimes some people are left out without answer for many days. However we do work hard to get to each and every one and every question.
I have two divorced couples in my family both siblings have remarried and both have kids. I some how managed to get one sibling beside the spouse she is married to and over further over is the other spouse that she had kids with (with kids showing). But for the life of me I can't get my brother's current wife beside him and his first wife (mother of his kids) further over. I don't want it to look like they are still married so how come it works for one couple but not the other? I can't see what I am doing differently as I have the current spouse listed as the primary spouse in each case. I hope someone can help me.
Thanks Remo but that isn't quite it. I see the dashed lines so I have all the events in the tree. I just want the current spouse to be beside my sibling. It worked with one but not the other and I have the current spouse listed as the primary spouse in each case.
I have the kids showing underneath the correct spouses but I just need the spouses to be showing as the current spouse. In one case the current wife is so far over that you hardly notice her at all.
I wish I could draw a diagram as that would be much easier.
Thanks for your help, I really appreciate it as I am new at this and some days I find it very frustrating. I am doing all four families at once so I am doing a lot of duplication. I know there is a way to copy a branch over but I am afraid of over writing the wrong info.
IF you are using Family Tree Builder, in Tree view, if you right click in the coloured area at the top of the person's "card", then click on 'Spouses', then 'Manage Spouses',you can alter the order in which they appear. The instruction is 'the first spouse in list is the primary spouse of this person', which is completely ambiguous; I don't know whether that means the first, or current, or what, but experiment with it, you will get what you want.
In the web based tree there must be a similar option? I suppose!
Thanks for replying to my post. I have tried everything and nothing seems to work. I have another couple now in my husband's family tree and the same thing is going on. Yet I got one to work out of two in my family tree.
I am doing everything in Family Tree Builder
I have posted the divorced people as ex-spouses on both husband and wife's card.
I have managed spouses and have put the current spouse as number one, (but I have tried a different order as well).
I have shown that the current spouse is the primary spouse.
I am so frustrated as I am probably just overlooking something obvious but it's not obvious to me, lol!
I wonder if there is a glitch in my FTB software? I wonder if anyone else is running into this problem?
Have received a "could not commincate with myheritage.com - unknown error - please try again later" error all day today. However I can update my tree without issue.
I was having the same problem and I went searching to see if I could find a solution. On this site there was a suggestion that it could be a firewall problem. I went to my windows firewall settings in my Control Panel - Administrative tools - Windows Firewall with advanced security - inbound rules - On the right I clicked Add a new rule. I then posted that I would allow MyHeritage.exe program to be an exception. You need to find the properties of the icon that you use to run the program and copy the full path of where the executable program is.
Thank you for writing and we appreciate your patience regarding this matter.
I understand that you have lost your data that you have worked for a long time. It seems like you don't have a family tree on your site either. If you have some sort of a recent backup on your hard drive that you might have kept or a GEDCOM in a different site that you might have uploaded once you can try doing the following:
My subscription expires in April, and I want to know how to cancel my subscription so that my credit card will not be charged again. I've found instructions on how to delete my account in your Support area, but I'm not sure if simply removing my tree will also cancel my subscription. And looking through the Forum, I can't find a definitive answer.
Please provide concise instructions about how to cancel my account. Thanks.