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My name is <Barry Duffy>This site was created using MyHeritage.com.au.I am very disappionted with the lack of suport from them regarding the following.On their advise I subsribed to Family Link only to discover that they did not have the records which I was led to believe they had.I immediatly contacted them requesting a refund of my subscription.They promptly sent the refund.A few months later I discovered that had used my Visa Card Details to receive a monthly subscription to Myh.Family Link.I contacted both Family Link and My Heritage who claimed that it did not concern them.Family Link did not have at least the courtesy to reply probably because their name is now My Heritage USA.When I contacted Consumer Affairs they informed me that it was outside their juristriction.I had to change my Visa Card details to stop the unaurthorised withdrawls.I have no complaints regarding the Support team at MH.Even though I find that MH has the best features of any of the Geanology sites that I have reviewed. Their lack of support regarding the misuse of my credit card after being a subsriber for about 6 years I very much doubt if I will renew unless I receive an acceptable explanation.If you wish to conact me I prefer you to email me direct.My email is kimmy6@pacific.net.au 

 

 

 

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Posted by: Barry Duffy on Sep 23 2010 23:49

I must apologies for incorrect photos being attached to people.In the albums they have been correctly tagged.Despite requests no solution to rectifying what I beleive the program is at fault as I had the same problem With Family Tree Builder and My Heritagecannot or will not inform me of how to delete the incorrectly tagged photos.Any advise will be appreciated.Regards Barry Duffy

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