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Is it possible to pay for the upgrade in monthly payments?

You are welcome to write us an email to sales@myheritage.com, and one of our friendly representatives will contact you and will be happy to personally assist you. Please provide your phone number and best time for us to contact you.    

What is the difference between Premium and PremiumPlus family site subscription?

A family site subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. Family site subscriptions allow you access to fun and amazing features like the Timeline, Timebook and Smart Matches. You get priority support and you can use the Premium features

How can I see when my site upgrade expires?

Information about your family site subscription can be found on the “Site Account” page in “Site Settings”. Mouse over your name in the upper right corner of the screen and select “Site Settings”. The “Site Account” page shows you how much time is left on your subscription, how much storage space you’ve used and more.

How do I change my credit card details on my automatically renewing subscription?

The ideal way of changing your credit card information for automatic renewal is on Plimus / Bluesnap – our payment processing providers systems.   When you purchased your subscription, you received an email from Plimus/Bluesnap with a username (it’s not the same as your MyHeritage login – the Plimus/Bluesnap username is a long string of numbers).

How do I use my discount code?

If you have a discount code to get a discount on a family site subscription it should be entered when you select the plan and number of years.     For SuperSearch subscriptions, enter the code before you choose your plan.     For other MyHeritage products like DNA tests, Calendars, Posters, etc. enter the

Can I pay for a family site subscription by phone?

Yes, you can pay for a family site or a data subscription by speaking to a representative on the telephone. You are welcome to write us an email to sales@myheritage.com, and one of our friendly representatives will contact you and will be happy to personally assist you. Please provide your phone number and best time

Is SuperSearch free?

SuperSearch gives you access to approximately 5 billion records from around the world. It also gives you access to Record Matches for your family tree, including the ability to confirm or reject matches. In addition, with new groundbreaking features, you can now save historical records directly onto the profile pages of individuals in your family

What’s the difference between a family site subscription and a data subscription?

A family site subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. Family site subscriptions allow you access to fun and amazing features like the Timeline , Timebook and Smart Matches. You get priority support and you can use the Premium

Do I have to purchase a subscription to access SuperSearch?

SuperSearch gives you access to approximately 5 billion records from around the world. It also gives you access to Record Matches for your family tree, including the ability to confirm or reject matches. In addition, with new groundbreaking features, you can now save historical records directly onto the profile pages of individuals in your family

How much does a data subscription cost?

A data subscription is an annual subscription that allows you full access SuperSearch and Record Matches. SuperSearch is MyHeritage’s research tool that allows you to search in approximately 5 billion records from around the world. SuperSearch includes exclusive records from all over the world that, in most cases, are only available on MyHeritage. Record Matches automatically matches

How do I cancel the free trial?

In order to cancel your free trial, log in and mouse over your name in the upper right corner of the screen. You can cancel your free trial in the “My Purchases” menu.

How do I sign out of SuperSearch?

In the upper right hand corner of the screen, mouse over your name. Select “Log out”.

How can I purchase a data subscription?

Data subscription can be purchased with credit card, wire transfer, check, money order, by phone or fax, through Moneybookers or with a local bank transfer. There are several ways you can purchase data subscription. If you have just tried to search information in SupearSearch or view Record Matches, click on the result you want to

Can I pay for a data subscription with check, money order or wire transfer?

If you prefer a different method then a credit card, you can do so with other payment options, such as PayPal, check, wire transfer etc. To do so, log into your site, mouse over your name in the upper right corner of the screen and select “My Purchases”. Then click “Upgrade your site plan”. On

What is auto renewal on my SuperSearch subscription?

SuperSearch subscriptions are continuous service memberships. Once you subscribe to the service, your membership will automatically renew and you will be charged based on the subscription type you have chosen and the standard subscription rate at the time of renewal.

How do I cancel my SuperSearch subscription?

If you need to cancel your SuperSearch subscription for any reason, contact customer support and a representative will help you.

Where can I see the status of my subscription?

In order to see the status of a family site or data subscription, including free trial, log into your account, mouse over your name in the upper right corner of the screen and choose “My Purchases”.

How do I unsubscribe from email newsletters?

To stop receiving newsletter emails from your family site: Login to your family site and mouse over your name in the upper right corner of the screen. Select “Site Settings”. In the “My Preferences” section under ‘Newsletter settings’, you will see the option to stop receiving newsletters from your family site. To stop receiving event

How much does a family site upgrade cost?

In order to accurately calculate the price of a family site upgrade for your family site, please visit your “Site Account” page. To reach the “Site Account”, mouse over your name in the upper right hand side of the screen and select “Site Settings”. Click on the “Upgrade site plan” button in the lower right

Once I have upgraded my site subscription, how do I know that the upgrade took place?

To check your current family plan on your family site, log into your family site, and mouse over your name in the upper right corner of the screen and select “Site Settings”. In the “Site Account” section you can see what your current plan is. If you have just upgraded your family site, you should

What if I can’t pay via credit card?

If you prefer a different method then a credit card, you can do so with other payment options, such as PayPal, check, wire transfer etc. To do so, log into your site, mouse over your name in the upper right corner of the screen and select “My Purchases”. Then click “Upgrade your site plan”. On

What do I get with a MyHeritage Premium Plus plan?

Get the best MyHeritage has to offer for your family site. A Premium Plus family site subscription gives you the ultimate boost to your family site as well as many special features available only to Premium Plus members. When you upgrade one of your family sites to a MyHeritage Premium Plus family site subscription you

What do I get with a MyHeritage Premium plan?

Give your family site a boost and get special features when you upgrade your family site subscription to Premium. When you upgrade one of your family sites to a MyHeritage Premium plan you get: * Increased family tree limit of 2,500 individuals to grow your family tree. * Extended storage for family photos, videos, and

If I have upgraded but have run out of room, what do I do?

If you have upgraded your family site, but then find that you run out of room, you can upgrade your family site to the next plan, and you will only have to pay for the difference between the prices of the plans. The price of the unused months of the first plan will be automatically

If I buy a subscription for my family, do other family members have to pay too?

When you purchase an upgrade at MyHeritage, it is for a specific family site. The upgrade will provide you with the ability to add more people to your tree,  have more storage space on your family site and access special Premium-only features (depending on your plan). These benefits can be enjoyed by all the members

 
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