The ideal way of changing your credit card information for automatic renewal is on Plimus/Bluesnap itself. When you purchased your subscription, you received an email from Plimus/Bluesnap with a username (it’s not the same as your MyHeritage login – the Plimus/Bluesnap username is a long string of numbers). Find that username and follow the steps
How many credits does it cost to confirm or reject a Record Match?
Confirming or rejecting Record Matches is a paid feature that either requires a SuperSearch data subscription or credits. Confirming a Record Match costs the same as acquiring the record. Indeed, after you confirm the Record Match you will have access to the full record, including the ability to download the record if relevant. Confirming and
How do I use my discount code?
If you have a discount code to get a discount on a family site subscription it should be entered when you select the plan and number of years. For SuperSearch subscriptions, enter the code before you choose your plan. For other MyHeritage products like DNA tests, Calendars, Posters, etc. enter the
Can I pay for a family site subscription by phone?
Yes, you can pay for a family site or a data subscription by speaking to a representative on the telephone. When you get to the payment page, enter your billing details and select Phone as your preferred method of payment. All the information you need to make a payment by phone will be displayed on
How can I see when my site upgrade expires?
Information about your family site subscription can be found on the “Site Account” page in “Site Settings”. Mouse over your name in the upper right corner of the screen and select “Site Settings”. The “Site Account” shows you how much time is left on your subscription, how much storage space you’ve used and more.
Is SuperSearch free?
Using SuperSearch is free and viewing results from many data collections is also free (e.g. 1940 US census, Social Security Death Index, etc.). Viewing other records requires a data subscription. Data subscriptions also provide unlimited access to all Record Matches, including the ability to confirm or reject matches. PremiumPlus family site subscribers have the special
What’s the difference between a family site subscription and a data subscription?
A family site subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. Family site subscriptions allow you access to fun and amazing features like the Timeline and Timebook. You get priority support and you can use the Premium features in our
How many credits does each record cost in SuperSearch?
Here’s a breakdown of the cost for each type of record in the Super Search. There are five different credit costs for records. The cost of a record is always defined per collection, so all records of the same collection have the same cost. Free – Many collections are free and there is no need
Do I have to purchase a subscription to access SuperSearch?
Many of the records in SuperSearch are free however a data subscription is required to access all the collections. If you have a Premium family site subscription you can access two of the four MyHeritage collections: MyHeritage sites and MyHeritage members. If you have a PremiumPlus family site subscription you can access all four of
What is a credits package?
A credits package allows you to view records in SuperSearch on a per record basis. You can use credits to pay as you go if an annual data subscription is beyond your budget. Get prices here.
How much does a SuperSearch subscription cost?
SuperSearch subscriptions quite affordable. We offer a yearly subscription or a credit package that allows you to pay per record. Here’s a link to view subscription prices.
What is a data subscription?
A data subscription is an annual subscription that allows you full access SuperSearch and Record Matches. SuperSearch is MyHeritage’s research tool that allows you to search in over 4 billion records from around the world. There is a lot of useful content on SuperSearch to explore. SuperSearch includes exclusive records from all over the world
How do I cancel the free trial?
In order to cancel your free trial, log in and mouse over your name in the upper right corner of the screen. You can cancel your free trial in the “My Purchases” menu.
How do I sign out of SuperSearch?
In the upper right hand corner of the screen, mouse over your name. Select “Log out”.
How can I purchase a SuperSearch subscription?
SuperSearch subscriptions can be purchased with credit card, wire transfer, check, money order, by phone or fax, through Moneybookers or with a local bank transfer.
Can I pay for a SuperSearch subscription with check, money order or wire transfer?
Yes, SuperSearch subscriptions can be paid for by check, money order or wire transfer.
What is auto renewal on my SuperSearch subscription?
SuperSearch subscriptions are continuous service memberships. Once you subscribe to the service, your membership will automatically renew and you will be charged based on the subscription type you have chosen and the standard subscription rate at the time of renewal.
How do I cancel my SuperSearch subscription?
If you need to cancel your SuperSearch subscription for any reason, contact customer support and a representative will help you.
Where can I see the status of my subscription?
In order to see the status of a family site or data subscription, including free trial and credits packages, log into your account, mouse over your name in the upper right corner of the screen and choose “My Purchases”.
How do I delete my family site on MyHeritage?
Warning: Deleting your family site will lead to an unrecoverable loss of your data! Deleting an online site will destroy all the content in it, including family trees and photos. It will not delete data that is on your computer, such as Family Tree Builder projects. You can only delete a site when you are
How do I delete my account on MyHeritage?
Warning: Deleting your account is permanent. It cannot be recovered later! If you wish to delete your account on MyHeritage, follow the instructions below: First, make sure that you are logged into MyHeritage with your own account. Mouse over your name in the upper right hand corner of the screen and select “Account Settings”. Scroll
How do I unsubscribe from email newsletters?
To stop receiving newsletter emails from your family site: Login to your family site and mouse over your name in the upper right corner of the screen. Select “Site Settings”. In the “My Preferences” section under ‘Newsletter settings’, you will see the option to stop receiving newsletters from your family site. To stop receiving event
What should I do if I didn’t get the upgrade I paid for?
If you paid for a Family Tree Builder upgrade or a family site subscription and are unsure if the upgrade took effect, check the following: 1. Are you logged in as the Site Manager of the site you upgraded? You must be logged in so that we can recognize you as a Premium member.
How much does a family site upgrade cost?
In order to accurately calculate the price of a family site upgrade for your family site, please visit your “Site Account” page. To reach the “Site Account”, mouse over your name in the upper right hand side of the screen and select “Site Settings”. Click on the “UPGRADE” button in the lower right hand corner
Once I have paid for Premium how do I know that the upgrade took place?
To check your current family plan on your family site, log into your family site, and mouse over your name in the upper right corner of the screen and select “Site Settings”. In the “Site Account” section you can see what your current plan is. If you have just upgraded your family site, you
What if I can’t pay via credit card?
If you cannot pay for an upgrade with a credit card, you can do so with other payment methods, such as PayPal, checks, wire transfers etc. To do so, log into your site, mouse over your name in the upper right corner of the screen and select “My Purchases”. Then click “Upgrade your site plan”,
What do I get with a MyHeritage Premium Plus plan?
Get the best MyHeritage has to offer for your family site. A Premium Plus family site subscription gives you the ultimate boost to your family site as well as many special features available only to Premium Plus members. When you upgrade one of your family sites to a MyHeritage Premium Plus family site subscription you
What do I get with a MyHeritage Premium plan?
Give your family site a boost and get special features when you upgrade your family site subscription to Premium. When you upgrade one of your family sites to a MyHeritage Premium plan you get: * Increased family tree limit of 2,500 individuals to grow your family tree. * Extended storage for family photos, videos, and
If I have upgraded but have run out of room, what do I do?
If you have upgraded your family site, but then find that you run out of room, you can upgrade your family site to the next plan, and you will only have to pay for the difference between the prices of the plans. The price of the unused months of the first plan will be
If I buy a subscription for my family, do other family members have to pay too?
When you purchase an upgrade at MyHeritage, it is for a specific family site. The upgrade will provide you with the ability to add more people to your tree, have more storage space on your family site and access special Premium-only features (depending on your plan). These benefits can be enjoyed by all the members
How do I upgrade my family site subscription?
To upgrade your account, open up a browser, and log into your account on MyHeritage.com. Then go to the family site you want to upgrade. Once you are in your family site, mouse over your name in the upper right hand corner of the screen. Select “Site Settings”. Here you will see what site subscription
How can I pay for an upgrade to my family site?
You can pay for a family site upgrade or for Family Tree Builder with a credit card, check or wire transfer. You can find these options in the “Site Account” of your family site. To reach the “Site Account”, mouse over your name in the upper right corner of the screen and select “Site Settings”.