If you want to change your display name (the name that other MyHeritage members see), in the upper right corner of the screen mouse over your name and select “My Privacy”. Remove the check from the box in the section labeled “Show my real name to members outside my family” and enter the display name
How do I change my address in my profile?
To change your address in your profile, go to the Site members section from the Home tab. You can change the address that appears in the site members list on your family site by clicking More: Click to zoom Then select Edit Address: Fix the address and click Save.
How do I edit my profile?
To edit your profile, mouse over your name in the upper right corner of the screen and select “My Profile”. If you edit your tree online (not in Family Tree Builder) click “Edit Profile” to edit details that appear in the family tree. If you edit your family tree in Family Tree Builder, you won’t
How do I delete my family site on MyHeritage?
Warning: Deleting your family site will lead to an unrecoverable loss of your data! Deleting an online site will destroy all the content in it, including family trees and photos. It will not delete data that is on your computer, such as Family Tree Builder projects. You can only delete a site when you are
How do I delete my account on MyHeritage?
Warning: Deleting your account is permanent. It cannot be recovered later! If you wish to delete your account on MyHeritage, follow the instructions below: First, make sure that you are logged into MyHeritage with your own account. Mouse over your name in the upper right hand corner of the screen and select “Account Settings”. Scroll
What should I do if I didn’t get the upgrade I paid for?
If you paid for a Family Tree Builder upgrade or a family site subscription and are unsure if the upgrade took effect, check the following: 1. Are you logged in as the Site Manager of the site you upgraded? You must be logged in so that we can recognize you as a Premium member.
Can I invite two people using the same email address?
Accounts at MyHeritage.com are created using a person’s email address as the unique log in for that account. Two different accounts cannot share the same log in. It is necessary to invite each member with a different email address. We know that many couples share the same email address. We are sorry,
Why aren’t all my events in the calendar alert emails?
You most probably have already received a calendar alert for upcoming events in your family if you have a family site or are a member of a family site. Calendar alert emails are nice HTML emails with photos that are designed to help you remember birthdays and anniversaries for people in your family tree. Why
What is an association?
In order to understand the meaning of association, you should first be aware that there is a difference between the members of your Family Site and the individuals in your tree. This means that your family members can become members of the site, without us knowing the identity of the corresponding family tree individuals. It
How can I remove myself as a member of another family site?
If you are a member of a family site, and you wish to delete your membership of that site, please log into your online account and mouse over your name in the upper right corner of the screen. Select My Sites. To the right of each site name (of sites that you are a member of)
Can I merge two accounts or family sites?
If you have two accounts or sites at MyHeritage, they are unique and cannot be combined. The best thing to do is choose one account to use and one email address to log in with. Due to the fact that one family site can contain many different family trees (up to the limits of the
Can I search for someone at MyHeritage.com using their email address?
Here at MyHeritage, we do not disclose the email addresses of members. If you are trying to get in contact with another member, you should reach them through their family site.
How can I pay for an upgrade to my family site?
You can pay for a family site upgrade or for Family Tree Builder with a credit card, check or wire transfer. You can find these options in the “Site Account” of your family site. To reach the “Site Account”, mouse over your name in the upper right corner of the screen and select “Site Settings”.
What is the quota for a basic account online?
If you are a member of a basic site (a non-paying member), the limit of people that can be entered in the tree is 250 and the limit of storage space is 250 MB. This includes all family trees on the site, whether they were created online or in Family Tree Builder and published to
How do I reactivate my account if it was disabled?
If you received the message “Your account has been disabled due to misuse”, please write to support through our Support forums and request to have your account reactivated.
I forgot my password. What do I do?
Go to MyHeritage.com. Then click on “Forgot your Password” in the Log In section. You will receive an email with instructions to create a new password. After logging in, please go directly to your profile to change your password to something you will remember. If you build your tree in Family Tree Builder, it will