If you’re sure you have a family site at MyHeritage, but not so sure how to find it after all this time, you can do a few things: 1. Search your email inbox for old emails from MyHeritage that may contain links to the family site. These can include welcome emails, Smart Match or Record
If one of your family site members loses his or her password, they should go to www.myheritage.com and click ‘Forgot Password’. An email with instructions for resetting the password will automatically be sent to your family site member.
If you have forgotten your email address and password to log into your family site at MyHeritage.com, please send a link to the site along with the names and birth dates of three living members in the family tree to our Support team. A support representative will help you get logged in again.
Email addresses can only be used to create one account. If you try to change your email address in your profile at MyHeritage.com and you get the error message “This email address is already taken” it means the email address you entered is already registered at MyHeritage.com under a different account. In order to free up
If you cannot find your family tree, please check the following: 1. What email address did you register with? Are you logged in now? In order to be recognized as the Site Manager of the site and tree you created, you must log in with your registered email address and password. 2. Where is the
Accounts at MyHeritage.com are created using a person’s email address as the unique log in for that account. Two different accounts cannot share the same log in. It is necessary to invite each member with a different email address. We know that many couples share the same email address. We are sorry, but cannot make
If you recently changed your password at MyHeritage.com, but did not change it in Family Tree Builder, you will receive the error message “Bad Username or Password” when trying to sync your family tree in Family Tree Builder. In order to remedy this situation, open Family Tree Builder and go to Sync (publishing) > My
If you would like to invite members to your family site, simply click on the Invite More Family link from the Home Page of your family site. This option is also available under the Site Members link on your site. There you will see a list of people in your family tree that have not
Under the Photos tab select Add photos & videos. You can add photos manually, import them directly from a photo sharing website or upload from email or a mobile device.
Log in with your current email address and password. Mouse over your name in the upper right hand corner of the screen. Select “My Profile”. Then click on “Change email & password”. If you use Family Tree Builder you must change your log in details in the program in addition to changing them on your
Go to MyHeritage.com. Mouse over your name in the upper right hand corner of the screen. Select “My Profile”. Then click on “Change email & password”. If you change your password in the online site and you use the Family Tree Builder to build your family tree, it will be necessary to change your password