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How can I attach and detach spouses in Family Tree Builder?

Attach Spouse This option enables you to create a spousal relationship between two persons already existing in your family tree. For example, if two cousins who were already added to the tree are actually married, you can attach one as the spouse of the other. To attach a spouse, on the person’s card click ‘Edit’

How can I attach and detach children in Family Tree Builder?

Here are a few examples when you may need attach / detach children without adding or deleting them: When child was mistakenly added to the wrong parents, and you need to move the child to the new parents. If you added people in the tree without knowing they were parents of another individual in your

How can I attach and detach parents in Family Tree Builder?

Here are a few examples when you may need attach / detach parents without adding or deleting them: When child was mistakenly added to the wrong parents, and you need to move the child to the new parents. If you added people in the tree without knowing they were parents of another individual in your

How can I add adopted children in Family Tree Builder?

If you added a child to its natural parents, and now want to add adopting parents, who are not related to the rest of the family, you should add new parents to the child. 1. On child’s personal card click ‘Edit’ > ‘Parents’ > ‘Add parents’. 2. A pop-up window will appear, asking you what kind

How do I create a new family tree in Family Tree Builder?

In order to create a new family tree project in Family Tree Builder, please do the following: 1. Click on ‘New’ button on the main toolbar: Or, click ‘File’ menu and select ‘New project’ from the list: 2. Type in the name of your new project and click ‘Next’. 3. Select whether you would like

How do I change the order of siblings in the tree?

Siblings in the family tree are arranged according to birth date (if you entered birth dates in the tree). In the case there are no birth dates, siblings are arranged according to the order they were entered in the tree. If you edit your family tree in Family Tree Builder, you can use the Manage

How do I enter a fact in my Family Tree Builder tree?

Open your tree in Family Tree Builder. To add a fact to someone in your family tree click the ‘Edit’ button on that person’s card. Then click ‘Edit details: [NAME]‘  and go to the ‘Facts’ tab. Click “New Fact”. Select the fact category on the left and then the fact type from the list on

How do I change the home person in my Family Tree Builder family tree?

To set the home person in your Family Tree Builder family tree, please open up your project in Family Tree Builder. Find the person in your tree that you wish to set as your home person. Once selected, you can right click on that individual and go into Person > ‘Set as Home Person’. You

How do I import a GEDCOM in Family Tree Builder?

To be able to work in Family Tree Builder with a GEDCOM file, simply open the Family Tree Builder and select File > Import GEDCOM. This will automatically create a new project for you. Family Tree Builder does not change or modify the data on your GEDCOM file. This file will remain intact, exactly as

What’s the difference between Family site and Family Tree Builder?

What is a family site? MyHeritage lets you create your family’s own meeting place on the Internet – your personal family site, where you can post your  family tree project, invite your family members to participate in your site and help you to work on your family tree, share family photos easily, keep track of

How do I delete a photo in Family Tree Builder?

If you want to delete the photo from its album in Family Tree Builder: Go to ‘Photos’ section in Family Tree Builder, open the album, select a photo in the list and make a right-click on the photo. Select ‘Remove photo from album’ option. Note: This action will not delete the photos from your project

How do I delete an album on Family Tree Builder?

To delete an album in Family Tree builder, please do the following: Open your project in Family Tree Builder, and go to ‘Photos’ section (click ‘Photos’ icon in the main toolbar). In the ‘Albums’ tab, click the album that you want to remove, and then click the ‘Delete’ button. Note:  This action does not delete

How do I restore photos in Family Tree Builder from family site?

If you are working on your family tree project in Family Tree Builder, you can use ‘Restore photos from family site’ option if you do not have all of the photo files in your project. This may happen if the photo files were deleted from your computer or if you restored your project from a

How can I use the Translations Wizard in Family Tree Builder?

To translate all project data from one language to another, please do the following: 1. In the Tools menu, select Translation Wizard. The following window is displayed: 2. Under Translate from: (source language), click ‘Change language’ and select the source language. Data will be translated from this language. 3. Under Translate to: (target language), click ‘Change language’

Can I choose what photos I sync from the Family Tree Builder to the online Family Site?

The new version of Family Tree Builder, FTB 7.0, has the option not to sync specific photos just like in the previous version. To choose which photos to sync: Open the project in family tree builder. Go to ‘Sync (publishing)’ menu in the upper menu bar and select ‘Sync settings’: Choose “Advanced Settings”: You will

Why were my pictures not synced from the online Family Site to the Family Tree Builder?

There are a couple of reasons of why pictures may not have been synced from the online family site to Family Tree Builder: 1) You have more than one tree on your family site and you have uploaded photos directly to your family site without tagging them. In Family Tree Builder 7.0, we do not

How do I add photos to the Family Tree Builder?

When you create a project in Family Tree Builder, you have the option to upload images to your project. In order to do so: Open your project. Navigate to the Photos section: Click on the ‘New’ and choose ‘New Photos’: Select photos from your computer. When you’re done, click on ‘Next’: You can choose to

I deleted a photo in Family Tree Builder 7.0 and synced, why does the photo still show up online?

When you delete a photo in Family Tree Builder 7.0 it will no longer show up in the software. However, the photo will still be located on the online family site, which means that you might be able to find some photos that appear in the online family tree but not in the Family Tree

What is an Automatic Sync?

An ‘Automatic Sync’ means that you can now work on your family trees on your Family Tree Builder Software and your online family site, and the changes you make to the trees in one place will sync automatically to the other. Your Family Tree Builder and online trees will automatically sync with one another every

How do I disable the Automatic Sync in Family Tree Builder?

To stop the Automatic Sync, please do the following: Open your Family Tree Builder Software. Click on ‘Tools’ from the grey tool bar. Choose ‘Options’ > ‘Sync’. Change the Automatic Sync settings from ‘Yes’ to ‘No’. Click on OK to save your settings.

How can I use Automatic Publishing in FTB 7.0?

The Automatic Sync is the Family Tree Builder’s new way of Automatic Publishing. To use the Automatic Sync, you will need to make sure that the settings for this are in place by doing the following: Click on ‘Tools’ from the grey tool bar. Choose ‘Options’ > ‘Sync’. Make sure that the Automatic Sync settings

How do I sync my tree?

Open up Family Tree Builder and on the main toolbar click the ‘Sync’ button to synchronize with your family site. When you choose ‘Sync now’, you will go through four steps to upload your project to your online family site. Note that any sync will also take updates from your online family tree, and sync

Why can’t I publish in FTB 7.0? Where is the publish option?

You can still publish your family tree to your family site. In Family Tree Builder 7.0, the ‘publish’ option has been changed to ‘Sync’. You will now be able to edit your family tree from the software and also from the online family site – and both of them will be synced to each other!

What is the difference between ‘Sync’ and ‘Publish’?

In the former versions of Family Tree Builder software we were only able to publish to the website. All changes you made on the software were also updated in the website. Previously, if you chose to edit your family tree with the software, you weren’t able to edit details on your tree on the online family site

Can I turn off sync completely?

It is possible to turn your Sync off completely. In order to do so: Click on ‘Sync (publishing)’ from the grey toolbar. Click on ‘Sync settings’ > ‘Advanced settings’. Check the option to ‘Disable sync’. Click OK.

Can I manage what parts of my Family Tree Builder project get synced to the web?

It is possible to manage which parts from your Family Tree Builder tree will get synced to the web. In order to do so, open your project in Family Tree Builder, go to ‘Sync (publishing)’ > ‘Advanced Settings’ and choose which type of sync you would like to have. You can either choose to sync

Can I use FTB 7.0 from two different computers?

Please note that it is not recommended to work with the same project in the Family Tree Builder software on two computers. The sync function syncs all the changes that were made in your software to your online site and all the updates made on your online site to the software. When you work on

How can I undo the changes that were done after I synced my tree?

It is possible to undo changes that were made after syncing your tree. In order to do so, please open Family Tree Builder on your computer. Go to File > Restore project > Restore from a file on disk > choose the backup that you wish to restore. By default, we currently save the last

When my tree gets synced to the online family site does it become publicly available?

When a tree is synced from FTB to the online Family Site, it can be viewed online, and edited by the site creator. To change the so that your site members can edit your synced tree, please see here. Your tree will be shown on your site to site members and guests according to the privacy

How does the Sync operation affect my privacy or the privacy of my trees?

When a tree is synced from Family Tree Builder to the online Family Site, it can be viewed online, and edited by the site creator. It can also be edited by your site members if you have set the tree setting for it to be edited by your site members. You can edit these settings

Can I have multiple site managers work on my synced Family Tree Builder tree?

By default, only the original site creator can add data to a synced tree. Other site managers, as well as regular site members, cannot edit the synced tree on the family site, but they can still add photos to a family site. To change this so that your site members can edit your synced tree,

Are changes made in my tree on the family site synced back to the Family Tree Builder project?

Yes! In the new version of Family Tree Builder 7.0, there is a two way “link” between the project that is in your Family Tree Builder program and the project that is located on the online family website. That means that any changes you make for the project online will be reflected back on the

After I synced a web tree, members can’t edit anymore. Why?

By default, a synced tree is only editable on the family site by the original site creator of the site. If you would like to have a family tree that you and all of your site members can edit online, please do the following: – Open your family tree on your family site. – Go

Why can’t I edit my tree online?

One reason why you may not be able to edit your tree online is because the tree was synced from Family Tree Builder, and you are not the original site creator. If you are the site creator, then with the changes made in FTB 7.0, you can now edit your family tree online at MyHeritage.com.

Can I still manually sync even if Automatic Sync is turned on?

Yes, you can manually sync even if the Automatic Sync is turned on. The ‘Sync’ works in the same way as the former ‘Publish’ from Family Tree Builder version 6.0. You can do this by simply clicking on the ‘Sync’ button as is highlighted below.

Why do my pictures not sync from Family Tree Builder to the family tree online?

There are two reasons why your photos may have not synced from FTB to your online tree. 1) Either your settings were set to sync only specific photos: To check if this is the case, open the project in Family Tree Builder. Go to ‘Sync’ > ‘Sync settings’: Choose ‘Advanced Settings’: Choose to sync all

If I edit my tree from the mobile app, will it be synced to Family Tree Builder?

Family history data can now be viewed, edited and expanded from any device – from your computer, your online family site at MyHeritage, or via our free MyHeritage mobile app for iPad, iPhone and Android. From version 7.0 of Family Tree Builder, after editing your tree from the mobile app it will sync directly with

Can my family edit a synced tree?

Now with Family Tree Builder 7.0, you can choose to have your Family Tree Builder trees be editable on your family site by your site members. Family Tree Builder trees are synced to a family site, and by default they are read-only and can only be viewed by your family members, but all editing occurs

What are the changes and improvements made in FTB 7.0?

There are 3 main new features in version 7.0 of Family Tree Builder: Sync Prior versions of Family Tree Builder supported only one-way publishing from Family Tree Builder to the family site on MyHeritage, and updates could not travel in the opposite direction. This meant that the published family tree was read-only on MyHeritage.com and

Why have my IDs changed from FTB 6.0?

The ID numbers in Family Tree Builder 7.0 are now set to be the exact amount of people in your family tree. For example, if you delete a person with ID number 4, then all the people in your tree will be re-indexed, and this ID number will be given to the next person in

How do I hide living relatives in my family tree?

When you create a family tree on a family site at MyHeritage or publish a tree from Family Tree Builder, the default privacy settings protect your tree automatically. First names and other sensitive information, such as date of birth, are always hidden from visitors.   You can configure the information visitors are able to access

How do I add a custom fact in Family Tree Builder?

If you want to add a fact to someone in your tree in Family Tree Builder, but none of the predefined types fit the information you want to add, then create your own fact type by adding a custom fact. Adding a custom fact in Family Tree Builder is very easy. First, find the person

How do I reject a Smart Match in Family Tree Builder?

To reject a Smart Match in Family Tree Builder, click on the Matches button. Find the person in the list you want to reject matches for and then click on the “Matches” tab. Click on the specific match you want to reject to highlight it and then click the “Change Status…” button in the upper

How do I confirm a Smart Match in Family Tree Builder?

To confirm a Smart Match in Family Tree Builder, click on the Matches button. Find the person in the list you want to confirm matches for and then click on the “Matches” tab. Click on the specific match you want to confirm to highlight it and then click the “Change Status…” button in the upper

What can I do if I use Family Tree Builder but just switched to a Mac?

Currently Family Tree Builder doesn’t operate on Mac computers, which means if you just got a new Mac, you will need to change the way you work on your tree at MyHeritage. If you previously synced a family tree to your family site at MyHeritage, it can easily be switched to a type that you

How do I remove a note from my Family Tree Builder tree?

In Family Tree Builder removing a note is done in the Edit Details window. Open your tree in Family Tree Builder and find the person for whom you want to remove the note. Click Edit > Edit Details. Click on the Notes tab. The notes you’ve added appear here. Use the Arrows to move through

How can I add siblings to people in Family Tree Builder?

In order to add siblings in the tree, there must be parents. If you’re not sure of the parents names, add them as unknown individuals for the time being and then add the siblings.

How do I export a GEDCOM in Family Tree Builder?

You can easily export a GEDCOM of your family tree in Family Tree Builder. In order to do so: – Open your family tree in Family Tree Builder. – Go to File > Export GEDCOM. – Click ‘Save as’ to give the file a name (the current name of your project will automatically be selected).

How do I change the tree name on my family site if it was synced from Family Tree Builder?

If you synced (published) your family tree from Family Tree Builder, you need to change the name of the tree in Family Tree Builder and then sync the tree once again. Click here to learn how to change the name of the tree in Family Tree Builder.

Can I merge three family trees?

You can merge as many family trees as you wish.   One tree should remain the original and the other trees will get merged into this main tree.   Merging can be performed with Family Tree Builder, click here for a detailed explanation how to merge trees.   Remember that the merge function doesn’t recognize

How do I save a chart as a PDF file?

Save a chart created on your family site: In the Charts & Books section under the My Charts tab you can view all the charts you’ve made and save them as PDF files. My Charts tab is the place to see all the charts you created: Choose the chart you want to save and click

Can I choose not to sync my Family Tree Builder tree with my site?

Yes, you can choose not to sync your family tree with a family site at MyHeritage. However, Family Tree Builder trees are meant to be synced with a family site and can be best experienced by syncing. If you choose not to sync there are a lot of features that you won’t be able to

Can I import a family tree from Ancestry.com?

Yes, if you created a family tree on Ancestry.com or in Family Tree Maker (Ancestry’s family tree software) you can import your family tree. To import your tree to a family site at MyHeritage, you’ll need a GEDCOM file of the tree. There are plenty of tutorials available on the internet showing how to export

How do I uninstall Family Tree Builder?

Windows 7 Click on the ‘Start’ orb Select ‘Control Panel’ Select ‘Programs’ and ‘Uninstall a program’ Find ‘MyHeritage Family Tree Builder’ in the list of programs Click ‘Uninstall’ Windows XP Click on the ‘Start’ menu Select ‘Control Panel’ Select ‘Add & Remove programs’ Find ‘MyHeritage Family Tree Builder’ in the list of programs Click ‘Remove’

How do I upload photos from Family Tree Builder to my family site?

Photos that you add to the tree in Family Tree Builder will automatically be added to your family site when you synchronize your family tree with the site. You can find the photos in the Photos tab on your site.

How do I enter twins in my Family Tree Builder tree?

If you have twins in your family add a Twin fact to each individual to designate the relationship. Open your tree in Family Tree Builder. To add a fact to someone in your family tree click the Edit button on that person’s card. Then click Edit details (of person’s name) and go to the Facts tab.

How do I bring my information over from another genealogy program?

Online Family Site: In order to bring your family tree from another genealogy program or genealogy web site to your online family site at MyHeritage you’ll need a GEDCOM file. Exporting a GEDCOM file can be done relatively easy from most genealogy programs and web sites. If you need help exporting a GEDCOM from your

Can I move my family tree from one family site to another?

If you edit your family tree in Family Tree Builder, it’s really easy to simply sync your family tree to another family site. This FAQ can help you sync to another family site: How do I make sure that I am syncing my tree with the correct site? If you edit your tree online on your

How do I import my family tree that I built in another program into Family Tree Builder?

It’s really easy to import your family tree from another program into Family Tree Builder. You can import files from: Family Tree Legends (*.FTL), Family Tree Maker (*.FTM/*.FTW/*.FTMB), Personal Ancestral File (*.PAF), and Legacy (*.FDB). Just open up Family Tree Builder, and click on File > Import GEDCOM.  The next dialog box allows you to either

Why can’t I add a sibling to someone in my tree in Family Tree Builder?

Notice that in order to add a sibling to an individual in your tree in Family Tree Builder, you have to first add the parent of the individual. You can not add siblings without a parent.

Are Smart Matches™ synchronized between my family site and Family Tree Builder?

Unfortunately, Smart Matches™ are not fully synchronized yet between the Family Tree Builder software, and the family site. Even if you are using Family Tree Builder, you are encouraged to use the new Enhanced Smart Matching™ on your family site, and enter new information you learn using Family Tree Builder.

How can I prevent Family Tree Builder from assuming married names for women from their husband’s married name?

In the program, open Tools > Options > Names. There you will find the setting whether to assume names of married women from the husband. Turn it off. Please see the screenshot below: Another option is to edit your own details by double-clicking on yourself in the tree, and enter a “married name” for yourself.

How do I show last names using the Spanish tradition in Family Tree Builder?

Constructing children’s surnames by combining the first part of the father’s surname and the first past of the mother’s surname is the tradition of many Spanish speaking families. To use this tradition for suggesting the last names of children in your tree, go to Tools > Options, and under names, you will see the ‘Use

How do I export a custom report into Excel from Family Tree Builder?

To create and export a custom report from Family Tree Builder, go to Reports>Export custom report. Select which fields and which people to export to the report, and click ‘OK’.

How do I choose where my Family Tree Poster from Family Tree Builder is shipped to?

After creating a chart and choosing to print a poster of it, the Poster Printing wizard will open. In its first window, you will see the option to select the country that you would like the poster to be shipped to. Please note that the poster(s) can only be shipped to one address at a

How do I print a chart that I made in Family Tree Builder?

If you used Family Tree Builder to create a beautiful chart of your family tree and you’d like to print it, you can choose if you would like to print the chart on your home printer (multiple pages) or if you’d like to print the poster professionally (one page). First, use the Print button to

How do I find and replace text in my tree in Family Tree Builder?

You can Find and Replace text for almost every field in the family tree, with multiple configuration options, like matching case, matching an entire word, or any part of the text, etc., and selection of the fields that will participate in the operation. To use this feature, go to Edit>Find and Replace, and the following

How do I find duplicates in my tree in Family Tree Builder?

We have a Check for Duplicates feature in Family Tree Builder that runs a duplicates check on your family tree, locating individuals that may be duplicates. To use it, go to Tools> Check for Duplicates, and the check will run on your tree. You can then edit your tree accordingly. To merge duplicates, please read

How do I show that I have completed research on someone in my tree in Family Tree Builder?

To mark that you have completed research for an individual in your tree, double click on the person in the tree, to bring up the edit details window. Under the ‘More’ tab, select ‘Research is complete for this person’. This will show the following icon in that individual’s card: Clicking on the icon will take

How do I add To-Do tasks in Family Tree Builder?

You can now enter tasks that need to be done in your research, and associate them with people and with locations; organize the next steps you need to do in your research and prioritize them. They help you conduct your genealogy research much more effectively by finding all tasks associated with a certain person or

How can I control the privacy settings of my tree in Family Tree Builder?

We have added better privacy controls in Family Tree Builder. You can now prevent online syncing of specific people, specific notes, specific facts, or certain facts for all people, hide privatized info from charts and reports, and exclude privatized info from GEDCOM exports. To edit these privacy settings for your tree, go to Tools >

How can I restore my tree in Family Tree Builder?

There are two options for restoring your family tree. You can either restore the tree from your computer or from your family site. Click here for instructions how to restore your tree from your family site. To restore your tree from your computer go to File> Restore project. Select to restore the project from a file

How do I download the new version of Family Tree Builder?

If you are already using a previous version of Family Tree Builder, you can simply download and install the new version on top of your current version with no problems from here. This will not affect your family tree data and is strongly recommended and free.

How do I choose which checks are performed in the Tree Consistency Checker?

To configure the Tree Consistency Checker and choose which of the 38 checks it will perform, please go to Tools > Tree Consistency Checker. Click on the ‘Configure’ option located at the top of the Window: The following window will pop up. Uncheck any checks that you do not wish to be performed on your

What is the Tree Consistency Checker in Family Tree Builder?

The Tree Consistency Checker is a free feature in Family Tree Builder that helps you find mistakes in your data in almost 40 categories. This is guaranteed to help you improve your tree, catching mistakes that no other genealogy program or service can. To use this new feature, open your tree in Family Tree Builder,

How do I merge duplicates in my Family Tree Builder project?

If one of the individuals in your tree has been entered in two places by mistake, you can merge the duplicated cards using the Attach / Detach feature in Family Tree Builder. You can read about this feature here:  How can I attach / detach existing people in Family Tree Builder? These are the steps

What should I do if I can’t find my Family Tree Builder trees?

When you install a new version of the Family Tree Builder (FTB) program, the program will automatically recognize and find the tree file that you have been working on. For your information, trees in FTB are also called Projects. Once FTB recognizes the project, it will open the tree / project and you will be

How do I edit a fact in Family Tree Builder?

If you edit your tree online, please read the following article: How can I edit a fact in my online tree? To edit a fact in Family Tree Builder: Click the ‘Edit’ button and choose ‘Edit details [name of person]‘. Click on the Facts tab. Highlight the fact you want to edit. Click on the ‘Edit

How can I attach / detach existing people in Family Tree Builder?

If you edit your tree online, please read the following article: How can I attach / detach existing people in my online family tree? Sometimes it is necessary to create or remove relationship between existing people in your tree without adding or deleting them. Here are a few examples when you may need doing this:

How do I arrange the order of children in Family Tree Builder by date of birth?

To arrange children in the family tree by date of birth, find the family in which the order is wrong. Right click on the family box (the grey box between parents and children) and click on ‘Children’ > ‘Manage children’. Then click on the little green icon in the bottom right of the window. That

How do I add more than one partner in my Family Tree Builder tree?

If you build your family tree online, please read the following article: How do I add more than one partner in my online tree? To add another spouse/partner to the tree, click ‘EDIT’ on the person’s card. Select ‘Spouses’ and ‘Add Spouse’. Click ‘YES’ on the message asking if you’re sure you want to add an

How do I add a divorce in my Family Tree Builder tree?

If you edit your tree online, please read the following article: How do I show a divorce in my online tree? Divorces, like marriages, births, deaths and other events are recorded as facts in the tree. In order to show a divorce between two people in the tree, add a divorce fact for the couple. Click

Why are there smaller copies of the photos in my Family Tree Builder project file?

Whenever you add a photo to the family tree Family Tree Builder creates several thumbnails of that photo. It uses these thumbnails when loading the tree in order to make loading more smooth and faster. These smaller photos are necessary for the proper display of your photos in reports/charts/personal photos/etc. in your tree.

How do I change the name of my project in Family Tree Builder?

To change the name of your project in Family Tree Builder, you should first close the project by clicking on File > Close project. Then go to File > Manage Projects, select the project you wish to rename, and click ‘Rename’.  

Can my Family Tree Builder tree be edited online?

Now with Family Tree Builder 7.0, the tree that you synced from Family Tree Builder to your site can be edited online. You can choose to edit the tree online by yourself, or with your site managers, and site members. By default, trees that were synced from Family Tree Builder  to a family site can be edited

How do I add a date to a photo in Family Tree Builder?

In order to add a date to a photo in Family Tree Builder: 1.    Open your family tree in Family Tree Builder. 2.    Click on the Photos button. 3.    Double click on the photo to open the Edit Photo window. 4.    Add the date. 5.    Click OK. 6.    Save your tree and sync it with

How do I show partners in my Family Tree Builder tree?

To designate a partnership when adding new people to the tree: 1. Add the first partner. 2. Click ‘Add Spouse’ to add the second partner. 3. In the ‘Status’ field select ‘Partners’. To change the relationship for people already added as spouses: 1. Click ‘Edit’ on one of the two partners. 2. Choose ‘Spouses’ and

Can I restore my Family Tree Builder tree from my family site?

When you sync your family tree with your online family site, in addition to sharing the tree with your family members, you also create an online backup that can be restored anytime. Because of that, we strongly recommend to sync an updated version of your family tree on a regular basis. In case you wish

How do I merge two family trees?

It is possible to merge two family tree projects using Family Tree Builder software. Trees will be merged during Import GEDCOM process (click here to learn what a GEDCOM file is) in Family Tree Builder. The first tree will be used as a basis for merge, and the second tree will be merged with the

I installed the new Family Tree Builder and my family trees disappeared! What do I do?

When you install a new version of the Family Tree Builder (FTB) program, the program will automatically recognize and find the family tree(s) you were working on. Once FTB recognizes the family tree, it will open the tree and you will be able to continue working on it without any problems. However, there some cases

Is there a limit on the number of individuals that I can add to Family Tree Builder?

Unlike the Family Site, where there is a limit on the number of individuals you can have in your tree, (250 individuals for the Basic plan, 2500 individuals for the Premium plan, and an unlimited number for the PremiumPlus plan), there is no limit in Family Tree Builder. Even if you have a Basic site, you

Can I privatize a single individual in my tree?

We currently don’t have the option to privatize single individuals for trees that were originally created online, or for GEDCOM trees. You can privatize a single individual in a tree that you created in Family Tree Builder software and synced with your online family site. To do so, please go back into your project in

How do I convert my online tree to one I can use in Family Tree Builder?

If you built your family tree in Family Tree Builder and need to get a copy of your tree from your family site, you should be here: Can I restore my Family Tree Builder tree from my family site? If you built your family tree on your family site on MyHeritage.com and would like to

How do I make sure that I am syncing my tree with the correct site?

When you want to sync your family tree with your family site you need to tell Family Tree Builder what site you want to sync with. This is done by creating a Sync Request. If you try to sync with a site which is not on a Premium or Premium Plus subscription plan you may

Can I put my family tree file on a CD?

In order to put your Family Tree Builder tree onto a CD (or any removable media) please follow directions below: First open your project in Family Tree Builder and click on File > Back up Project. This will save a single file that contains your family tree and all its photos and documents. You can

What do I do if I get a sync error on Family Tree Builder?

If you receive a sync error in Family Tree Builder, please check if you have any network security or communications software running on your computer, or on the network which your computer is a part of. This may include firewalls, proxy servers and/or routers. The presence of such software or hardware may cause problems communicating

I upgraded to Premium, why does Family Tree Builder ask me to upgrade again?

If you recently upgraded Family Tree Builder to Premium, and are still being asked to upgrade every time you sync your tree, please check the following: 1. Make sure you are logged in with the email address of your Premium account. If you need to check or change your login, go to the Sync (publishing)

Can I merge my Smart Matching results from another site?

MyHeritage’s Smart Matching technology constantly compares new family trees to the database of more than 800 million profiles on MyHeritage.com, to find matches and discover long lost family connections. Now, members can work together to easily merge the information in their overlapping trees through the Smart Match Merge feature. Family Tree Builder users: To merge

What are the numbers on a person’s box in the All-In-One chart?

If a person appears in more than one place in an All-In-One chart, a number will appear in his box in the chart. This is just so that you will know that this person can also be found in another place in your chart.

How can I safely transfer my Family Tree Builder tree from one computer to another?

Download your tree from your online site to the new computer:  If you have synced your tree with the site, and the version on the site is the most updated, you can simply download your project from the family site online to Family Tree Builder on your new computer. For this please do the following:

Do you have a Mac version?

Our Family Tree Builder software doesn’t have a Mac version yet. We’ve received many requests for this, so producing a Mac version is definitely in our plans. In the meantime, you can wait until we have a Mac version, or continue to grow your tree online. A tree can be built online on MyHeritage.com using

How do I change my login in Family Tree Builder?

When you download and install Family Tree Builder for the first time, you will be asked to register the program. If you already have an account at MyHeritage.com, you can use your registered MyHeritage.com email address and password to log in. This will allow you to sync your family tree to family sites you’ve already

Why am I having problems downloading the new Family Tree Builder update?

It is possible that your download ended prematurely for a variety of reasons (internet connectivity, download manager software problems, download bandwidth issues). This can cause the file to be corrupted in your browser cache, so even if you download it again, it remains corrupted. The solution to this is to download a fresh copy with

Do I need to uninstall before installing a new version of Family Tree Builder?

There is no need to uninstall previous versions of Family Tree Builder in order to install a newer version. No data will be lost when you install a newer version of the program. Simply download Family Tree Builder here and run the installation wizard. Your family tree projects will appear automatically when you run the

How do I unlock the Premium features in Family Tree Builder?

In order to unlock the Premium features in Family Tree Builder, you must register the program with the email address you were logged in with when you purchased the upgrade. In order to check which email address is currently registered in Family Tree Builder, open the program and click on Sync (Publishing) > My Sites.

Is Family Tree Builder free?

Family tree Builder is a free program that can be downloaded from our website. There are added features in Family Tree Builder that are only available for Premium users. Premium users are users that have upgraded a family site. These added features include: Smart Match Merge, All-in-one chart, Syncing of videos, audios and documents. If

What languages does MyHeritage support?

We currently support a total of 39 languages on MyHeritage.com and in Family Tree Builder. This means we now cover more than 85% of the languages spoken on the web! Available languages are: Afrikaans, Arabic, Bulgarian, Catalan, Chinese-Mandarin, Chinese Traditional, Croatian, Czech, Danish, Dutch, English, Farsi, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Italian, Japanese,

How do I invite members to my Family site from Family Tree Builder?

To Invite members to your family site from Family Tree Builder, go into Sync (publishing) > My Sites. There you will be given a list of your family sites. Choose which one to invite members to, and click on ‘invite members’. You can then add names and email addresses of those you wish to invite.

How do I delete a tree in Family Tree Builder?

If you want to delete your family tree from your family site, please read the following article: How do I delete my tree from my family site? In order to delete a tree from Family Tree Builder, go to File > Manage Projects. There you will see a list of the trees that you have created

How do I add a personal photo in Family Tree Builder?

Here are the steps for creating a Personal Photo (the thumbnail face shot that shows on the genealogy card in Tree View in Family Tree Builder). 1. Go to the genealogy card of the person you would like to add a photo for. Click the ‘+’ sign where the person silhouette appears. 2. A new

How do I replace a photo that appears in a person’s card in the tree in Family Tree Builder?

If you build your family tree online, please read the following article: How do I change the photo appearing in a person’s card in my online tree? Here are the steps to replace a Personal Photo (the thumbnail face shot that shows on the genealogy card in Tree View in Family Tree Builder) with a new

How do I backup my Family Tree Builder project?

We advise that you frequently back up your family tree from Family Tree Builder to removable media. The best way to back up your family tree is to use Family Tree Builder’s backup facility in the File > Back up Project menu. It will save a single file, perfect for backup, that contains your family

Is there a Family Tree Builder user guide in any language other than English?

Currently, the User Guide for Family Tree Builder is available in a few languages. Please click on the language to download the User Guide: English, Spanish, Italian, German, French, Russian, Dutch, Afrikaans, Polish, Danish, Swedish and Catalan. If you would like to view a tutorial in English, you can download it here: Family Tree Builder

If I have Family Tree Builder, why can’t I edit my tree online?

In previous versions of Family Tree Builder software, only the site manager could publish a tree to the website. After publishing a tree from Family Tree Builder to the family site, all changes made on the software were shown on the website. The tree on the site was ‘read only’ and only the site manager

Is MyHeritage Free?

Family Pages – the premier platform for family and community Websites is based on subscriptions. Basic plans are free. Premium plans require a subscription, billed annually. You can choose the plan that best fits your needs and upgrade at any time. Family Tree Builder – our genealogy software for setting up a family tree can

How do I edit someone’s details in Family Tree Builder?

If you build your family tree online, please read the following article:  How do I edit someone’s details in my online family tree? To edit a person’s details in Family Tree Builder, click on the EDIT button on a person’s genealogy card. Choose the “Edit Details:” option. Use the tabs (Main, Info, Contact, etc.) to add

How do I install Family Tree Builder?

Go to the following address: www.myheritage.com/family-tree-builder and press the button “Download Family Tree Builder”. A window will appear asking if you want to save the file. Click Save File and choose a location on your computer to save the file. After downloading and saving the file, go to the location on your computer where you

How do I add family members to the tree in Family Tree Builder?

If you build your family tree directly from your family site at MyHeritage.com, please read the following article: How do I add family members to my online tree? There are several ways to add people to the tree in Family Tree Builder. Notice the highlighted areas in the screenshot below: 1. Use the Add Person button

How do I sync specific branches of my family tree in Family Tree Builder?

To sync only certain branches from your main family tree: Open your tree in Family Tree Builder. Go to Sync (publishing) > Sync Settings. Click  ’Advanced Settings‘. In People to Upload, choose ‘Specific people selected below’ and click on the Select People button. A list of the individuals in your family tree will appear. To

Do my photos transfer with a GEDCOM file?

A GEDCOM file is a text file, that doesn’t include the actual photos but it may contain the links to the photos original location on your computer or family site. Importing and exporting GEDCOM files from your family site on MyHeritage.com: Exporting GEDCOM files from your family site on MyHeritage.com will include the links for

How do I delete a person in Family Tree Builder?

If you edit your family tree online, please read the following article: How do I delete a person from my online family tree? To delete a person in Family Tree Builder, click on the person’s genealogy card, then EDIT > Person > Delete this person.

How do I export specific branches of my family tree in Family Tree Builder?

Before you start exporting specific branches, we suggest you review your family tree and choose which ancestral branches to export. It will save you a lot of time when you get to the list of people you choose to add to the exported file. To export specific branches of your family tree: Open your tree

How do I print my entire family tree on one page in Family Tree Builder?

If you edit your tree online, please read the following article: How do I print my entire family tree on one page online? We have an All-in-one chart that can be printed from Family Tree Builder! This feature is only available for Premium users. To see what is available in Family Tree Builder for Premium users,

How do I get my tree back in Family Tree Builder after my computer crashed?

You will first need to install Family Tree Builder on your computer. You can download it here. If you have previously synced your family tree online, then there will be a backup of your original family tree that you created in Family Tree Builder and synced to your family site on MyHeritage. In that case, please

Why do I see “unknown” individuals in my tree online after I sync my tree in Family Tree Builder?

There are two main reasons ‘unknown’ individuals may appear in your tree online after you sync it from Family Tree Builder. Privatized individual in Family Tree Builder Open your project in Family Tree Builder. Search the name of the person that appears as ‘unknown’ on your family site. Click Edit > Edit details of [name].

How do I add step-children in Family Tree Builder?

If you edit your tree online, please read the following article: How do I add step children to my online family tree? In Family Tree Builder children are connected to a husband/wife family group. That means that when a new spouse of one of biological parents is added, the children of the former marriage stay with the

How do I change the order of spouses in Family Tree Builder?

In Family Tree Builder, the first spouse you add is considered the “primary spouse” and is displayed on the family tree by default. In order to change the priority (primary, secondary) of a spouse, you can use the “Manage Spouses” command. In Family Tree Builder go to the genealogy card of the person who is

I’m having problems syncing my tree in Family Tree Builder, what should I do?

If you have problems syncing your tree in Family Tree Builder, please check if you have any network security or communications software running on your computer, or on the network which your computer is a part of. This may include firewalls, proxy servers and/or routers. The presence of such software or hardware may cause problems

If I use Family Tree Builder can I still have a tree I can edit online?

Now with Family Tree Builder 7.0, the tree that you synced from Family Tree Builder to your site can be edited online. You can choose to edit the tree online by yourself, or with your site managers, and site members. By default, trees that were synced from Family Tree Builder  to a family site can be edited

 
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