If you use Family Tree Builder to build your tree, you should be here: How do I add family members to the tree in Family Tree Builder? To add family members to your online tree, use the ADD link on a person card in the tree. Select the desired relation (son, daughter, mother, father, partn Read more...

If you have your family tree on your family site on MyHeritage.com, please follow these steps to recover or transfer the file to Family Tree Builder: First, open a browser and log into your Family Site on MyHeritage.com. Then, go into Family Tree > Manage Trees in your Family Site. Click on Read more...

Family Tree Builder trees are currently not editable from your family site. Family Tree Builder trees are "Published" to a family site so they can be viewed by your family members, but all editing occurs in Family Tree Builder and not on your family site. If you would like to have a family tree y Read more...

If you were looking to delete a family tree in Family Tree Builder, you should be here: How do I delete a tree in Family Tree Builder? Log in and enter your family site. Click on the Family Tree page and then Manage Trees. This page shows a list of all the trees on your family site. The Read more...

If you are a member of a family site, and you wish to delete your membership of that site, you will have to request that the owner of that site remove your membership. To do so, please contact the Webmaster of that family site to request that they remove your membership. You can do this by goi Read more...

If you are an existing member of MyHeritage.com and already have a family site and family tree, then follow the steps below to upload your GEDCOM file. 1. Log in and go to your family site. 2. Click on the Family Tree tab. 3. Click on Import GEDCOM. 4. Browse your computer for the GEDCOM Read more...

The privacy settings allow you to control access to your family site. First, it is important to understand what kind of audience may visit your family site. There are three possible types of users for any family site. The first is the webmaster/creator, which is the person who created the fami Read more...

If you build your family tree in Family Tree Builder, you should be here: How do I replace a photo that appears in a person’s card in the tree in Family Tree Builder? In order to change the Personal Photo of a person in your online tree follow the steps below: 1. Double click on the person to Read more...

At MyHeritage.com and in Family Tree Builder we support 34 languages. What languages does MyHeritage support? Family sites can be viewed in any of these 34 languages regardless of the language the Site Manager created the site in. This is especially beneficial for people who have relatives aro Read more...

One reason that could explain why you are not able to edit your tree right could stem from the difference between the types of trees that you could have online. There are three different types of trees that you can have on a family site; a Web Tree that was made online, a tree that was imported Read more...

At MyHeritage.com and in Family Tree Builder we support 34 languages. What languages does MyHeritage support? Family sites can be viewed in any of these 34 languages regardless of the language the Site Manager created the site in. This is especially beneficial for people who have relatives aro Read more...

If you would like to delete your family site from MyHeritage.com, please visit the site and copy the family site address from the browser and paste it into our support contact form: www.myheritage.com/contact-support . If you would just like to unsubscribe from email newsletters, then click on th Read more...

It is currently not possible to pay for your upgrade to Premium or Premium Plus in monthly payments. We are still trying to determine the best way to implement this issue. in the meantime, you can ask your Family Site members to chip in, and help you upgrade the Family Site. Read more...

If you click on the Family Tree page and you get the text message "Loading Family Tree..." but nothing happens, you need to download and install Macromedia Flash player. Computers with Flash installed will show a green tree icon with a grey arrow revolving around it. To download Flash player, Read more...

The first thing that is important to know is that there is a difference between a family tree created in Family Tree Builder and a family tree created directly online. For FTB trees, all changes should be made in FTB and then republished. For online trees, all changes can be made directly fro Read more...

To edit a photo on your family site, either in your online family tree or from the Albums page, click on the Options menu that appears when you move your mouse over a photo or click on the photo. Click on Edit from the Options menu or use the Edit button at the bottom of the screen: Read more...

Please follow these steps to make your site and content completely private: Start by making your profile on MyHeritage completely private: Click on My Profile in the upper right hand corner of the screen. You will see the screen below: Click the button labeled Edit my profile. You will ge Read more...

The All-in-one chart feature on your Family Site in the Family Tree > Print charts section generates a chart of everyone in your family tree that you can save as a PDF file. If you have a large family tree and you print a one-page chart on an A4 sheet of paper, the names will come out very sma Read more...

If you use Family Tree Builder to build your family tree, you should be here: How do I show one person in two locations in Family Tree Builder? Unfortunately, this option is not available yet if you edit your tree online. We are working on this option and it we'll add it soon. Read more...

If you have an individual in your tree who is tagged in more than one photo, and you want to change his personal photo on the tree to one of the other photos in which he is tagged, take the following steps: 1. Go to the Photos & Videos page 2. Go to the Tag people page. 3. Click on th Read more...

In order to remove a member from your family site: Please log into your account, and go into your family site. Go into home > Site Members. Here you will see a list of all your site members. For the person that you wish to remove, click on the 'More' link next to that member. You will Read more...

If you are the Site Manager of a family site, and you want to associate yourself: Log in to your Family Site. Click on 'My Profile' (located in the top right corner of the screen). Click on Associate with family tree: Click on 'Remove association'. Enter the right name in the Fam Read more...

There are a couple of reasons that you may get 'unknown' individuals in your tree online, after you publish it from Family Tree Builder. The first reason is related to privacy settings within Family Tree Builder: Please go back into your project in Family Tree Builder, and go into the person t Read more...

If you are receiving the Family Site Newsletter, or event notification emails in a foreign language take the following steps to fix the situation: 1. Log in to your Family Site. 2. Click on the My Profile link in the upper right hand corner of the screen. 3. Click Edit My Profile. Read more...

At this point in time, we do not have an option that allows you to add adopted or step-children to the online family tree. We plan to add this feature in the near future. Not what you were looking for? Check out this related post: Adding adopted and step-children in Family Tree Builder Read more...

If you would like to invite members to your family site, simply click on the Invite New Members link from the Home Page of your family site. This option is also available in the Address Book on your site. You can invite members manually or directly from your email account from Outlook, Gm Read more...

If you build your family tree in Family Tree Builder, read the following article: How do I delete a person in Family Tree Builder? To delete a person in a family tree created directly on MyHeritage.com click on the person card and then Delete this Person. Read more...

Members of a family site have full editing privileges for that particular site. If you do not wish your members to edit your tree, then you can publish your tree from Family Tree Builder instead of creating it on your family site. This will prevent anyone (including yourself) from editing your t Read more...

You most probably have already received a calendar alert for upcoming events in your family if you have a family site or are a member of a family site. Calendar alert emails are nice HTML emails with photos that are designed to help you remember birthdays and anniversaries for people in your family Read more...

Often, it can be useful to send one email to all the members in a family site you are Site Manager or member of. If there is a surprise party or important event you would like to remind them about. Or if you are missing a piece of information in your tree and want to ask your site members to help yo Read more...

If you want to do any of the following things: Move a person or a branch in your tree from one place to the other. Attach a child to his natural parents and adopting parents. Display a marriage between two family members who are already in your tree. You will need to export your tree to o Read more...

We currently support a total of 34 languages on MyHeritage.com and in Family Tree Builder. This means we now cover more than 85% of the languages spoken on the web! Available languages are: English, Hebrew, French, German, Italian, Spanish, Portuguese, Russian, Turkish, Portuguese - Brazil, Norwe Read more...

If you would like to delete a photo from a photo album, simply click on the little tool icon in the lower right hand corner of the photo. PHOTO: Put caption here One important note: if you used the copy function in the past to move a photo from one album to a different album, the delete optio Read more...

If you don't have a family tree or family site at MyHeritage.com, follow the steps below to upload a GEDCOM file and create a family site where you can start building your family tree online. From the MyHeritage.com home page, click on the "Got a GEDCOM?" link. Enter your gender, first and Read more...

We currently don't have the option to privatize single individuals for trees that were created online, or for Gedcom trees. You can privatize a single individual in a tree that you published from Family Tree Builder to your family site. To do so, please go back into your project in Family Tree Read more...

In order to make your photo album completely private, please take the following steps: Go to the Photos & Videos page. Click on the album you want to make private. Next, click More actions, and choose 'Change album details'. Check off the 'Make album private' check box. Read more...

Family Pages - the premier platform for family and community Websites, is based on subscriptions. Basic plans are free. Premium plans require a subscription, billed annually. You can choose the plan that best fits your needs and upgrade at any time. Family Tree Builder - our genealogy software fo Read more...

Unfortunately, photos are not transferred with a GEDCOM file. At this point in time, we do not have a way to import photos from a GEDCOM file. They will have to be added again manually to a family tree. Read more...

To change the way that last names are displayed on your family site, please log into your account on MyHeritage.com, and go into Settings > Genealogy. Under the 'Formats' tab, you will see the list of choices for displaying last names, as shown below: Choose one, and make sure to save y Read more...

The 'Recent Photos' album is a new photo album that we have added to the photos section. It collects either the last 100 photos added, or whatever photos have been added in the past few months and puts them all in one album, to give you easy access to all your latest photos! Guests will not se Read more...

Yes! You can now manually add events to your calendar on your family site. To do so, choose a date from the calendar on the right of your homepage, and then click on 'Post an event': The following window will pop up, giving you the chance to add details to the event. Read more...

To Invite members to your family site from Family Tree Builder, go into Publishing > My Sites. There you will be given a list of your family sites. Choose which one to invite members to, and click on 'invite members'. You can then add names and email addresses of those you wish to invite. Read more...

To Publish your family tree from Family Tree Builder to your family site, click the Publish button on the toolbar. If you have not already done so, FTB will remind you to Save the changes. Please remember that you must have the Internet active when you want to publish the file. If you are pub Read more...

As a paying user, you can print charts for free only from upgraded family sites. This is because when you purchase an upgrade at MyHeritage, it is for a specific family site. The upgrade will provide you with benefits, such as printing your charts for free, that can be enjoyed by all the memb Read more...

Our new format of printing charts of the family tree from a family site, is to print the whole tree in one page. Please note: If your tree is very large, this may mean that your tree will come out being very small, and perhaps a little difficult to read. If this is the case we suggest that you Read more...

To change the name of your family site, go into Settings on your homepage. Click on General, and one of your first options will be 'title of the site', that you can choose to edit. Make sure to save your new settings. Read more...

If you are a member of the basic site (a non-paying member), then your total limit of people that you enter is 250 people, and your total limit of storage space is 250 MB. This includes all family trees that you have on the site, whether you made them on the site itself, or in Family Tree Builder an Read more...

If you use Family Tree Builder to build your family tree, you should be here: How do I edit someone's details in Family Tree Builder? To edit a person's details in your online family tree, click on the EDIT link on that person's genealogy card or from the Person view on the left hand side of the Read more...

To search for a family site on MyHeritage.com, please go onto myheritage.com and into Community > Family Sites. There you can search for sites by the name of a family site. Read more...

If you enter notes for a person in your Family Tree Builder tree and then publish to your family site, the notes will be viewable on the Genealogy Page for that person. You can reach an individual's Genealogy Page by clicking on Family Tree > People and searching for the person and then clicki Read more...

If you are not receiving calendar alerts, the reason could be that you are not associated to an individual in your family tree. Please associate yourself with your family tree so that we can understand the relationships between you and other individuals in your tree. You can read about how to Read more...

You can pay for a family site upgrade or for Family Tree Builder with a credit card, a PayPal account, check or wire transfer. You can find this option under Settings > Site Account. Payments can be made in USD, EUR or GBP. If you need to find out how much it will cost in your local currenc Read more...

If you would like to change your profile photo, click on the My Profile link in the upper right hand corner of the screen to enter your profile. Here you can change your profile photo. Read more...

When choosing an address for a new family site on MyHeritage, please make sure to choose a unique site address. It is best to choose something with a combination of letters and numbers. Please make sure to fill out all required fields on the page, and continue to create your new site! Read more...

Face Cloud is a fun application, innovated by MyHeritage, that provides a fascinating new way to view the people most important in your life. Once you have tagged photos you can start enjoying the Face Cloud, which is available on every family website. It takes all your tagged photos and shows you t Read more...

To change the main person in a family tree online, go into your family site, and click on Settings > Home Page. Under the 'other' tab, at the bottom of the page, you will have the option of changing the root individual of the family tree. Please make sure to save your settings. Read more...

To correct incorrectly tagged people in your photos on your family site, go into your family site into Photos. Then go into Tag people. Here you will be able to go into the Already Tagged tab, and you can edit the tags on people in certain pictures. Read more...

If a person appears in more than one place in an all-in-one chart, a number will appear in his box in the chart. This is just so that you will know that this person can also be found in another place in your chart. Read more...

To tag people in your already uploaded photos on your family site, go into your family site into Photos. Then go into Tag people and into the People to Tag. Here you will see that your photos were scanned for faces, and whatever faces were detected in your pictures, are grouped together for ea Read more...

If you find a Family Site that you are interested in becoming a member of, you will need to request membership. You can do so by clicking on the 'request membership' link, while visiting that site. If the site that you are visiting, and wish to become a member of, is a closed site, then yo Read more...

The reason the grey "unknown" shows up when you try to delete someone has to do with the way family trees are built and how the family tree program at MyHeritage works. In standard family tree logic there must always be a man-woman pair whenever a child exists in the tree. In order to comply w Read more...

You can change the cover photo of an album online by: Click on Photos > Find and click on an album. Then click Edit Details, and click on the Contents tab. Once you do that, you will see a list of pictures that are in that album. The top picture will be your cover picture for the album. To Read more...

If your online photo album is very large, and you try to download it, you may get the message that your album is too large to download. In this case, what you can do is to split the large album into smaller photo albums. Since everyone's photos are different size, there is no rule for how many Read more...

Once you invite someone to be a member of your family site, a profile is made for them. To fix any incorrect information in their profiles, the members themselves need to log into their accounts, and go to their profiles on MyHeritage and edit them. Read more...

In order to have members of your site receive calendar alerts for events in your trees, describing their relationship with other members, you should associate them to people in your family tree. In order to associate a member of your site to someone in your tree: What you should do, is go into Read more...

Here at MyHeritage, we do not disclose the email addresses of members. If you are trying to get in contact with another member, you can reach them through their family site. You can go onto their family site, and contact the Webmaster of that site. You can do this by going to the bottom of the lo Read more...

You can now upload videos and documents to your family site! You can upload them under the Photo section, in 'Add Photos and Videos'. The supported video file formats are: flv, mov, mpg, mpeg, avi, mpe, mp4 , divx, qt, m1. The supported document file formats are:doc, docx, pdf, ps, pps, ppt Read more...

The photo formats that are supported for upload on family sites are as follows: .jpg, .jpeg, .jpe, .gif, .png, .bmp, .psd, .tif, and .tiff. Read more...

Click on Photos > Export Tags. You can then choose how to export your tags, and which online photo sharing website to export them to. Read more...

Here are some tips to help you get the best possible Face Recognition results: 1. Use a large, good quality photo. Good photos are typically larger than 100KB. But if your Internet connection is not very fast, avoid huge photos that are several megabytes large. 2. Photos from webcams and mobil Read more...

We now have a much easier way to invite family members to your family site! You can invite members from email addresses in your online accounts or in outlook. This new system encompasses many new email providers, that we didn't previously import. Please take a look at our new invite page by Read more...

Click on Settings > General to change the site title, subtitle, description and site address. Read more...

If you do not remember the address of your own family site and are looking for it, or if you are looking for someone else's site, then you can perform a family site search. To do so, please go onto Myheritage.com and go into Community. Press on the Family Sites tab, and you can search by the name Read more...

There are several places throughout your Family Site, where you can click on 'Show in tree', and then see the relevant person in the Family Tree page. However, this function does not work if you are viewing your tree in Classic mode (ancestor tree). You can change between modes in the Family T Read more...

When you add people to the tree, their relationship to you is automatically calculated. This great feature allows you to see your relationship to your site members from the "What's New" section on the Home Page of your site. Just roll your mouse over any name to see your relationship to them. Read more...

If you see private for living members in your family tree, you are viewing the site the way a guest would. In order to correct this, log out and then log back in. It should take care of the problem. Read more...

We are sorry, but unfortunately, at this point in time, there is no way to choose to have your photo voted on in the celebrity look-alike section. Read more...

To change the order of photos in an online photo album, go into photos > find, and go into a specific album. Press 'edit album' and click on ‘content’. Once you do that, you will see a list of pictures that are in that album. The top picture will be your cover picture for the album. To change th Read more...

In order to add a Personal Photo (that little photo that appears for a person in the tree), click on the blue + sign on the silhouette or use the ADD link on the person's genealogy card. Browse your computer to find the photo. Click Save and that's it. Trees with Personal Photos look great Read more...

In order to accurately calculate the price of a family site upgrade for your family site, please visit the Settings > Site Account page. Click on the UPGRADE button in the lower left hand corner of the screen. Follow the steps as if you were going to upgrade by choosing your preferred plan Read more...

To upgrade your family site, open a browser, go to MyHeritage.com and make sure you are logged on. Then go to your Family Site. Once at your site, go into Settings > Site Account. Here you will see your account information, and learn about your different upgrading options. Choose a Read more...

In order to change the photo on your welcome message, click on the Edit this Text link in the Welcome Message window or go to Settings > Home Page. Scroll to the bottom of the screen to find the welcome message photo option. Read more...

If you would like to change your family site photo which appears in the upper right hand corner just above the "___ says" field, simply click on the replace photo option. Browse your computer for the photo you would like to add, select it and click Upload. Read more...