When you create a family tree on a family site at MyHeritage or publish a tree from Family Tree Builder, the default privacy settings protect your tree automatically. First names and other sensitive information, such as date of birth, are always hidden from visitors. You can configure the information visitors are able to access
You can now upload videos and documents to your family site! You can upload them under the Photo section, in ‘Add Photos and Videos’. The supported video file formats are: flv, mov, mpg, mpeg, avi, mpe, mp4 , divx, qt, m1. The supported document file formats are:doc, docx, pdf, ps, pps, ppt, pptx, rtf, txt,
To add a citation, note, or photo to a person’s fact in the family tree on the family site, select ‘view profile’ from their card in the tree. Select ‘edit profile’ from the menu on the left, and there you will see the ‘All facts’ option for that individual. There you can add a new
To add a source citation to a person in your family tree on your family site, select ‘View Profile’ from the card in the tree. Select ‘Edit Profile’ from the menu on the left. Click the ‘Source Citation’ option to add a source citation.
If you want to add a fact to someone in the tree but there isn’t a predefined type that fits the fact you want to add, then create a fact type of your choosing (a custom fact). Adding a custom fact is easy to do. Find the person in the tree you want to add
To reject a Smart Match in your family tree online, select “Smart Matches” from the Family tree tab. Find the person you want to reject matches for and click “View Matches”. If you’re sure it’s not a match, reject it now. If you’re not sure, click “Review Match” to see the match in more detail.
To confirm a Smart Match in your family tree online, select “Smart Matches” from the Family tree tab. Select whether you want to view matches by family trees or by people and click ‘View Matches’ next to the name of the project (or person) to see the list of all matches found. If you’re sure
Trees with less than or equal to 5000 people show all the relationships if you are associated to the family tree. Trees over 5000 people and less than 17,000 individuals are limited: *relationships of up to 20 degrees for direct ancestors/descendants *relationships for people that are 2 degrees away for indirect relatives Trees over 17,000
You can add BC dates to the tree in Family Tree Builder and online if you edit your tree on your family site. However, the dates will be considered free text. They cannot be used to calculate ages or other family statistics.
At this point in time, it is possible either to send family site newsletters to all your family site members or turn them off for everyone. If one of your family site members wants to turn off newsletters for your family site, they should log into your family site and mouse over their name in
The easiest way to move photos on your family site is simply to drag and drop the photos from one album to another.
If you’re sure you have a family site at MyHeritage, but not so sure how to find it after all this time, you can do a few things: 1. Search your email inbox for old emails from MyHeritage that may contain links to the family site. These can include welcome emails, Smart Match or Record
We currently don’t support the level of customization that will allow you to design your own Home Page. We are interested in your ideas though, if you have a good idea about allowing Home Page design let us know on the Product Suggestion forums.
Click on “Edit this text” in the upper right corner of the Welcome Message window. Use the text editor to change the text as you wish. Click Save to save your changes.
In order to print your family tree, you need to generate a chart of the tree. The best chart for printing the entire family tree is the All In One chart. The All In One chart includes all individuals in your family tree. Learn more about the All In One chart here. MyHeritage offers excellent
If you edit your tree online removing notes is done in the person’s profile page. Visit the Family Tree tab and find the person in the tree for whom you want to remove the note. View this person’s profile page and click Edit profile on the left. Click on the All Facts section and find
If you have more than one family site, simply mouse over the family site name (it will be the name of the site you’re currently viewing) to open a drop down menu that lists all the sites you are a Site Manager or Member of. Select the site you would like to visit next and
If you publish your family tree from Family Tree Builder, you need to change the name of the tree in Family Tree Builder and then republish the tree. Click here to learn how to change the name of the tree in Family Tree Builder.
If your tree is small, you may be able to view the entire tree. When trees become larger it becomes necessary to break the tree down into branches (for display purposes only!). In the case that your tree is too large to be shown on one screen, there are several ways to navigate through
Siblings in the family tree are arranged according to birth date (if you entered birth dates in the tree). In the case there are no birth dates, siblings are arranged according to the order they were entered in the tree. If you edit your family tree in Family Tree Builder, you can use the Manage
You can merge as many family trees as you wish. One tree should remain the original and the other trees will get merged into this main tree. Merging can be performed with Family Tree Builder, click here for a detailed explanation how to merge trees. Remember that the merge function doesn’t recognize
The Family Book is available in the following languages: English US English UK Italian Dutch Norwegian Portuguese Portuguese Brazil Swedish German Spanish French If your tree isn’t in one of these languages, you won’t see the option to create one on your family site.
Save a chart created on your family site: In the Charts & Books section under the My Charts tab you can view all the charts you’ve made and save them as PDF files. My Charts tab is the place to see all the charts you created: Choose the chart you want to save and click
Yes, you can choose not to publish your family tree to a family site at MyHeritage. However, Family Tree Builder trees are meant to be published to a family site and can be best experienced by publishing. If you choose not to publish there are a lot of features that you won’t be able
Yes, if you created a family tree on Ancestry.com or in Family Tree Maker (Ancestry’s family tree software) you can import your family tree. To import your tree to a family site at MyHeritage, you’ll need a GEDCOM file of the tree. There are plenty of tutorials available on the internet showing how to export
The guestbook is a place on MyHeritage family sites where family site members and guests can write comments. It’s kind of like signing a memorial book for the family site. If you’re a Site Manager, you can turn your guestbook on in the Site Settings menu in the Content section.
You can search for a family site on MyHeritage using SuperSearch, MyHeritage’s super research tool. The family site search can be found under the Family Trees category in the MyHeritage Family Sites collection.
Family trees that were created on a MyHeritage family site, either by importing a GEDCOM file or starting the tree from scratch directly on the site can be edited by the family site manager and also the family site members by default. Many family site members help Site Managers work on the tree by adding
To change your address in your profile, go to the Site members section from the Home tab. You can change the address that appears in the site members list on your family site by clicking More: Click to zoom Then select Edit Address: Fix the address and click Save.
Information about your family site subscription can be found on the “Site Account” page in “Site Settings”. Mouse over your name in the upper right corner of the screen and select “Site Settings”. The “Site Account” shows you how much time is left on your subscription, how much storage space you’ve used and more.
If one of your family site members loses his or her password, they should go to www.myheritage.com and click Forgot Password. An email with instructions for resetting the password will automatically be sent to your family site member.
Since it’s possible to have more than one family tree on a family site at MyHeritage sometimes its necessary to switch the tree you want to view. When you click on the Family Tree tab on your family site the default tree is automatically shown. The default tree is either the first tree you added
If you have twins in your family add a Twin fact to each individual to designate the relationship. To add a fact to someone in your family tree, click on the person. Then in the Facts section on the left hand side of the screen, click on Add. Select Twin. Add date, place and description
To add a fact to someone in your family tree, click on the person. Then in the Facts section on the left hand side of the screen, click on Add.
This FAQ is for people who edit the tree online. If you are a Family Tree Builder user, please check out the following FAQ: How do I publish my family tree from Family Tree Builder? If you already have a family tree on your family site and you’d like to add a new one, log
When you create the family site, you become the Site Manager and Creator of the site. You are considered the creator of the site and you will always be the one to receive notifications regarding changes or updates at MyHeritage, promotions and discounts on your family site and emails such as Smart Matches and Records
Online Family Site: In order to bring your family tree from another genealogy program or genealogy web site to your online family site at MyHeritage you’ll need a GEDCOM file. Exporting a GEDCOM file can be done relatively easy from most genealogy programs and web sites. If you need help exporting a GEDCOM from your
You can delete empty photo albums on the Photos tab on your family site in the “Search photos” section. Under the Photos tab, click “Search photos” and then click on the empty album. Use the Delete Album button to remove the album from your site.
To delete a photo album from your family site, log into your site and click on the Photos tab. Click on the album you want to delete and then click on the More Actions button. Select Delete and confirm by clicking OK in the pop up that appears. Keep in mind the Recent Photos album
If you edit your family tree in Family Tree Builder, it’s really easy to simply publish your family tree to another family site. This FAQ can help you publish to another family site: How do I make sure that I am publishing to the correct site? If you edit your tree online on your
If you edit your family tree online on your family site, you can change the name of the tree in the Family Tree tab in the Manage Trees section. Click on Edit Tree Settings. Change the name of the tree and click Save.
You can easily download photo albums from your family site. From the Photos tab, select Family photos. Click on the album you want to download and then click on the More Actions button. Click Download all items to download the album as a ZIP file. Click to zoom
If you no longer wish to see Smart Matches™ for a tree that you are being matched with, go to Family Tree > Smart Matches™. Sort the matches ‘By family trees’ (this is the default setting). View the matches that you have with a specific site. Next to each person’s name, you will see the
If you no longer wish to see Smart Matches™ for a specific person in your tree, sort your matches by people, select the person, and click on ‘View matches’. You will reach the consensus page for all of the matches for that individual. Scroll down to the bottom of the page and find the list
The new Consensus Page (view example screenshot here) aggregates data from all Smart Matches™ – presenting the big picture for each person. The Consensus lets you skip doing many one-on-one comparisons with individual family trees, and fill in missing information about relatives more quickly and with more confidence. It conveniently displays a summary of the
Unfortunately, Smart Matches™ are not fully synchronized yet between the Family Tree Builder software, and the family site. Even if you are using Family Tree Builder, you are encouraged to use the new Enhanced Smart Matching™ on your family site, and enter new information you learn using Family Tree Builder.
The improvements released recently in Smart Matches™ include a complete overhaul of the presentation of Smart Matches™, and new premium features for organizing and reviewing matches more efficiently. The new Consensus Page (view example screenshot here) aggregates data from all Smart Matches™ – presenting the big picture for each person. The Consensus Page lets you
Copying information from an online Smart Match™ is a Premium feature for Premium and PremiumPlus users only. To copy information from a match that you received on your site, just go to the match, and click on ‘Review match’. There you will see the option to ‘Copy and Edit details’. You can then choose to
There is now a Smart Match™ panel on your homepage, to let you know of any new matches that are awaiting your review. Just click on the review matches link to be taken directly to your matches. Pending matches are matches that you have not yet confirmed or rejected. New matches are matches that you
Copying photos through an online Smart Match™ is a Premium feature available to members who purchase a Premium or PremiumPlus family site subscription or those that purchase Family Tree Builder Premium. If you do not wish to allow others to copy photos from your site through SmartMatches™ please change the settings for Smart Matching™ for
Receiving Smart Matches™, viewing them and comparing trees side by side are free for all users. The following features are available only to Premium and PremiumPlus sites: Expedited matching, the Consensus Page, confirming and rejecting matches, initiating contact with other tree owners, merging matches in Family Tree Builder and copying photos and details from trees
To change the Smart Match™ settings for your tree on your family site, go to Family Tree > Smart Matches™. Next to the name of the tree, click Settings. To completely disable Smart Matching™ for this tree, un-check ‘enable Smart Matching™’. Alternatively, to just not allow Photos to be copied through Smart Matches™ for this
Yes, it is possible to add web content to your family site in the profile of someone in your tree. To do so, go to a specific person’s profile page by one of the following ways: – Go to Family Tree > find the person in your tree, click their card and choose View Profile.
In the view profile section, there is the option of adding HTML web snippets in order to embed links to the profile. We do block certain tags, and inappropriate content for security reasons.
If you published a tree from Family Tree Builder that had sources, then you will see a new Sources tab under Family Tree > Sources. That is where you will find your already existing sources, and where you can add new ones. You can add and sort the sources according to family trees on your
Any sources that you have on your family site, can be found under the Family tree > Sources page. If they were created online, then they are editable online from that page. If they originate from a tree that was published to your family site from Family Tree Builder, then they are not editable on
I published a project from Family Tree Builder with citations for individuals, where can I find them on my family site?
If you published a project from Family Tree Builder with citations for individuals in the tree, they can be found in that person’s profile under the Biography section.
When confirming a smart match in Family Tree Builder, you can choose to mark the source of this individual as coming from a Smart Match. If you publish a tree with a Smart Match source citation, then you can see this source under the Family Tree > Sources tab. It will also be shown under
Before making a chart on your family site, make sure that you have personal photos in the tree for as many people as you can. It is best if the photos are high quality, high resolution, jpeg photos and if the tagged photo of the individual is large. Try and add as many facts as
Multiple copies of the same chart will be shipped in one order. To order multiple copies of a chart, select the number of copies in the drop down menu below: Different chart types must be ordered separately, and will be shipped separately.
If you have received a poster printing discount offer from MyHeritage through email, then enter the discount code in the review page of the order process:
Express shipping is only available for posters ordered from certain countries. If you check off the express shipping option on the payment page, it means that once the poster has been processed, you should get your poster within a few days, as opposed to up to two to three weeks. To track your Poster Printout
To track your poster printout, please go to Family Tree > Charts and Books and under My Poster Orders, you can see the progress of all the charts that you have ordered from MyHeritage.com. If the poster has been shipped, you will see a link to track the shipping of the order.
Once you have created a chart on your family site, you cannot change the way that the chart looks. What you can do is to create another chart, this time making the desired changes. Don’t worry- there is no limit on the amount of charts that you can create on your site.
To view previous poster orders, please go to Family Tree > Charts and Books and click on My Poster Orders:
Lamination is only available for certain paper types used for posters. This is why you may or may not see the lamination option depending on the paper type that you have chosen. Lamination costs vary depending on the size of the poster and the type of paper used. To see how much this will cost
You can order a poster for all of the family charts generated for printing on a single page. At this point in time, we do not offer poster printing for the family book.
To view a chart that you have already made, please go to Family Tree > Charts and Books and click on My Charts: Locate the chart and click on the ‘View PDF’ option below it:
To change the title of the chart, before you create the chart, scroll down the chart wizard to the third step. There you will see the option to edit the title of the chart:
A chart style is a predefined style for a family chart. We have 18 predefined styles that are available for you to choose from. Select your chart style in the second step in the chart making wizard on your family site: To create your own style, just click on the ‘Advanced customization options’, to
To order a poster printout of your family tree, first create a family chart. To do so, go to Family Tree > Charts and Books. Select the chart type and then follow the steps of the chart wizard to continue: It might take a few seconds to generate the chart, depending on the size of
On your family site, you can create a Close Family, Ancestor, Descendant, Fan, All-In-One, Bowtie or Hourglass chart. To create a chart just go to Family Tree > Charts and Books. Select the chart type and begin!
This post will explain how to export your family tree from Geni.com and then import it to MyHeritage.com. 1. Log in to Geni.com 2. Click on ‘Family’ > ‘Share your tree’ > ‘GEDCOM Export – Export’ (as shown in the picture below) 3. Geni allows you to export ‘Blood relatives’, ‘ancestors’ or ‘descendants’ for free.
To edit your profile, mouse over your name in the upper right corner of the screen and select “My Profile”. If you edit your tree online (not in Family Tree Builder) click “Edit Profile” to edit details that appear in the family tree. If you edit your family tree in Family Tree Builder, you won’t
FIREFOX (3.0): On the address bar, type ‘about:config’ without quotes. Search for keyword.url Right click on it and select reset. INTERNET EXPLORER: Do not open Internet Explorer. Make sure all browser windows and other applications (including email) are closed. Right-click the Internet Explorer icon on the desktop Choose ‘Properties’ Click the ‘Programs’ tab Click the
It is possible that you may see different information and/or have different editing capabilities on the profile page depending on the context in which you view the profile. You have a public profile, which anyone can see. Click View Public Profile to see this information as others see it. If you view your profile on
Every person in your family tree now has an enhanced profile with all information in one page. The new profile page shows biographical information about the person, photos and a list of close family members linking to their own enhanced profiles. In depth biographical information about a person can be entered. It’s possible to enter
If you build your tree in Family Tree Builder, please read the following article: How do I edit a fact in Family Tree Builder? To edit a fact in your online tree: Click on the title of the fact in the left information panel. Edit the fact in the edit window. Click OK to save.
Warning: Deleting your family site will lead to an unrecoverable loss of your data! Deleting an online site will destroy all the content in it, including family trees and photos. It will not delete data that is on your computer, such as Family Tree Builder projects. You can only delete a site when you are
Warning: Deleting your account is permanent. It cannot be recovered later! If you wish to delete your account on MyHeritage, follow the instructions below: First, make sure that you are logged into MyHeritage with your own account. Mouse over your name in the upper right hand corner of the screen and select “Account Settings”. Scroll
To stop receiving newsletter emails from your family site: Login to your family site and mouse over your name in the upper right corner of the screen. Select “Site Settings”. In the “My Preferences” section under ‘Newsletter settings’, you will see the option to stop receiving newsletters from your family site. To stop receiving event
It is possible to split your family tree into two or more branches using our family tree software, Family Tree Builder. First, if you don’t already have it, please download Family Tree Builder for free here. Then open a browser and log into your Family Site on MyHeritage.com. Go to the Family Tree tab >
If someone requested membership to your family site and you would like to accept the request: 1. Log in to your family site. 2. Click on Home > Site Members. 3. Find the membership request you want to accept and click “Review Request”. 4. Click “Reject” or “Approve” accordingly.
If you’ve invited a Site Member with the wrong email address by mistake and this Member has never visited the Family Site, here is what you should do to re-invite him/her: Go to your family site and click on: Home > Site Members Go to the person you want to reinvite and click on More
If you build your family tree online, the default option is the tree (and other content) can be edited by the Site Manager as well as all site members. If you use our family tree software to build your tree the default option is the tree cannot be edited online, but content can still be
It is possible to “promote” a member of your family site to Site Manager status if you would like help in managing the site. In order to do so, first log into your site, go to ‘Home’ > ‘Site Members’ and click on that person’s name to view their profile. In case that you can’t
If you use Family Tree Builder, please read the following article: How do I attach a spouse in my Family Tree Builder tree? It is now possible to connect people who already exist in your tree as spouses, without adding any new individual. You can do so using the ‘Connect to existing person’ feature. Please see
If you build your tree in Family Tree Builder, please read the following article: How do I attach a child in Family Tree Builder? You will need to use the Connect / Remove Connection feature. 1. Click on the ‘+’ icon on the relevant card: 2. Choose to Connect to existing person: A side panel will
If you use Family Tree Builder to build your tree, please read the following article: How do I attach people in my Family Tree Builder tree? If you build your family tree directly from your family site at MyHeritage.com and you need to do one of the following things: * Fix any wrong connection between children
If you build your tree in Family Tree Builder, please read the following article: How do I detach a person in my Family Tree Builder tree? If you edit your tree online at MyHeritage.com And you need to do one of the following things: * Fix a wrong connection between children and families or between spouses. *
If you use Family Tree Builder, read the following article: How do I detach a child from its family in Family Tree Builder? It is now possible to remove a child from its family in your online family tree. You can do so using the ‘Remove Connection’ feature. You will then be able to attach the
If you use Family Tree Builder, please read the following article: How do I detach a spouse in my Family Tree Builder tree? It is now possible to detach a person from their spouse in your online Family Tree. You can do so using the ‘Remove Connection’ feature. Please see the following FAQ post about using
If you use Family Tree Builder, please read the following article: How do I show a marriage between cousins in my Family Tree Builder tree? It is now possible to add a marriage between two cousins who already exist in your tree, without adding any new individual. You can do so using the ‘Connect to existing
Yes, you can do so using the Connect / Remove Connection feature. You can read more about this feature here: How do I use the online Connect / Remove Connection feature?
If you edit your tree in Family Tree Builder, please read the following article: How can I move a complete branch to a different place in my Family Tree Builder tree? You may find that an entire branch is in the wrong location in your family tree. For example, person A and all his descendants may
If one of the individuals in your tree has been entered in two places by mistake, you can merge the duplicated cards using the Connect Remove Connection feature. You can read about this feature here: How do I use the online Connect / Remove Connection feature? These are the steps you need to take, if a certain
If you use Family Tree Builder to build your tree, please read the following article: How do I use the Attach / Detach feature in Family Tree Builder? If you build your family tree directly from your family site at MyHeritage.com and you need to do one of the following things: * Fix any wrong connection
If you cannot find your family tree, please check the following: 1. What email address did you register with? Are you logged in now? In order to be recognized as the Site Manager of the site and tree you created, you must log in with your registered email address and password. 2. Where is the
If you build your tree in Family Tree Builder, please read the following article: How do I add more than one partner in my Family Tree Builder tree? To add another spouse/partner to someone in the tree, click ADD on the person’s card. Click Add another Partner. Add the partner’s details
If you edit your family tree in Family Tree Builder, please read the following article: How do I show a divorce in my Family Tree Builder tree? Divorces, like marriages, births, deaths and other events are recorded as facts in the tree. In order to show a divorce between two people in the tree, add a
Accounts at MyHeritage.com are created using a person’s email address as the unique log in for that account. Two different accounts cannot share the same log in. It is necessary to invite each member with a different email address. We know that many couples share the same email address. We are sorry,
Now with Family Tree Builder 7.0, you can choose to have your Family Tree Builder trees be editable on your family site by your site members. Family Tree Builder trees are synced to a family site, and by default they are read-only and can only be viewed by your family members, but all editing occurs
To add a date to a photo on your family site: 1. Log in to your family site. 2. Click on the Photos tab. 3. Click on an album. 4. Click on the photo. 5. Click on (Edit title, date and place) at the top of the photo. 6. Add date. 7. Click the Apply
To designate a partnership when adding new people to the tree: 1. Add the one of the partners. 2. Add the second partner. 3. Choose ‘Partners’ in the ‘Status’ field. 4. Click Add. To designate a partnership between existing people in the tree: How do I connect a spouse in my online tree? If you
If you have a family tree on your family site at MyHeritage.com you can export a GEDCOM file of the tree by logging into the site > clicking on Family Tree tab > Manage Trees > Export to GEDCOM. Click to zoom
Each Family Site at MyHeritage has a storage limit that varies for the different account levels: – For Basic users, the storage limit is 250 MB. – For Premium users, the storage limit is 500 MB. – PremiumPlus users have unlimited storage. There are several ways to help you save storage room on your Family
You can maintain 3 types of family trees that you can have on your Family Site: 1. An Online Tree: This tree is started directly on your family site. It can be edited and viewed online, in your Family Site. You can choose to let your Site Members edit the tree as well. The information
When you publish your family tree to your online family site, in addition to sharing the tree with your family members, you also create an online backup that can be restored anytime. Because of that, we strongly recommend to publish an updated version of your family tree on a regular basis. In case you wish
In order to accurately calculate the price of a family site upgrade for your family site, please visit your “Site Account” page. To reach the “Site Account”, mouse over your name in the upper right hand side of the screen and select “Site Settings”. Click on the “UPGRADE” button in the lower right hand corner
Notes appear in the Biography section on a person’s Profile page. You can reach the profile page of a person by clicking on the View Profile button.
MyHeritage.com, together with many other web sites, uses Google Maps as a provider of mapping services for our software. The Google Maps web site (maps.google.com) shows data that is different than the data that Google provides for other software and websites that use their service. Notably, there are some countries such as Israel, where Google
At MyHeritage.com and in Family Tree Builder we support 38 languages. What languages does MyHeritage support? Family sites can be viewed in any of these 38 languages regardless of the language the Site Manager created the site in. This is especially beneficial for people who have relatives around the world. Each family member can view
At MyHeritage.com and in Family Tree Builder we support 38 languages. What languages does MyHeritage support? Family sites can be viewed in any of these 38 languages regardless of the language the Site Manager created the site in. This is especially beneficial for people who have relatives around the world. Each family member can view
Often, it can be useful to send one email to all the members in a family site you are Site Manager or member of. If there is a surprise party or important event you would like to remind them about. Or if you are missing a piece of information in your tree and want to
You most probably have already received a calendar alert for upcoming events in your family if you have a family site or are a member of a family site. Calendar alert emails are nice HTML emails with photos that are designed to help you remember birthdays and anniversaries for people in your family tree. Why
Yes! We support monthly payments for family site subscriptions and backup service.
If you are receiving the Family Site Newsletter, or event notification emails in a foreign language, please take the following steps to fix the situation: 1. Log into your Family Site. 2. Mouse over your name in the upper right hand corner of the screen. 3. Select “Account Settings”. 4. Click on the drop down
The All-in-one chart feature on your Family Site in the Family Tree > Charts & books section generates a chart of everyone in your family tree that you can save as a PDF file. If you have a large family tree and you print a one-page chart on an A4 sheet of paper, the names will
If you have an individual in your tree that is tagged in more than one photo and you want to change his personal photo in the tree to one of the other photos in which he is tagged, take the following steps: 1. Select Tag people from the Photos tab. 2. Click on the Show
The ‘Recent Photos’ album is the first photo album that you will see in the photos section on your site. It collects either the last 100 photos added, or whatever photos have been added in the past few months and puts them all in one album, to give you easy access to all your latest
Yes! You can now manually add events to your calendar on your family site. To do so, click on ‘Post an event’ on the right of your homepage. The following window will pop up, giving you the chance to choose the date and add details to the event.
We currently don’t have the option to privatize single individuals for trees that were created online, or for GEDCOM trees. You can privatize a single individual in a tree that you published from Family Tree Builder to your family site. To do so, please go back into your project in Family Tree Builder, and go
If you built your family tree in Family Tree Builder and need to get a copy of your tree from your family site, you should be here: Can I restore my Family Tree Builder tree from my family site? If you built your family tree on your family site on MyHeritage.com and would like to
If you are not receiving calendar alerts, the reason could be that you are not associated to an individual in your family tree. Please associate yourself with your family tree so that we can understand the relationships between you and other individuals in your tree. You can read about how to do this here: How
If you are the Site Manager of a family site, and you want to associate yourself: Log in to your Family Site. Click on Site Members. Click on MORE next to your name and select “Fix Relationship”. Start typing your name in the empty field that appears next to your name. Click Apply. If you
If you are a member of a family site, and you wish to delete your membership of that site, please log into your online account and mouse over your name in the upper right corner of the screen. Select My Sites. To the right of each site name (of sites that you are a member of)
In order to remove a member from your family site: Please log into your account, and go into your family site. Click on Home > Site Members. Here you will see a list of all your site members. Click on the ‘More’ link next to the member that you would like to remove. You will
If you build your tree in Family Tree Builder, please read the following article: I put someone in the wrong place on my Family Tree Builder tree. What should I do? If you want to do one of the following things: * Move a person or a branch in your tree from one place to
To change the way that last names are displayed on your family site, please log into your account on MyHeritage.com then mouse over your name in the upper right corner of the screen. Select “Site Settings”. In the “Genealogy” section you will see the list of choices for displaying last names, as shown below: Choose one
We now have a much easier way to invite family members to your family site! You can invite members from email addresses in your online accounts or in outlook. This new system encompasses many new email providers, that we didn’t previously import. Please take a look at our new invite page by going into your
To change the order of photos in an online photo album, go into Photos > Family photos, and go into a specific album. You can then drag and drop photo from one place in the album to another. The top picture will be your cover picture for the album. Please note that you cannot change
At MyHeritage family sites are run by Site Managers who invite others to become family site members. Persons who are neither Site Managers or invited members can view public family sites (including the family tree), but the information that can be viewed is limited. If you find a family site you are not a member
Members of a family site have full editing privileges for that particular site. To restrict your members so that they cannot edit the family tree, please do the following: Open your family tree on your family site. Go to Family Tree > Manage trees. Choose ‘Edit tree settings’. Under the option ’Specify below who can
If a person appears in more than one place in an All-In-One chart, a number will appear in his box in the chart. This is just so that you will know that this person can also be found in another place in your chart.
If your online photo album is very large, then when you try to download it, you may get the message that your album is too large to download. In this case, what you can do is to split the large album into smaller photo albums. Since everyone’s photos are different size, there is no rule
When choosing an address for a new family site on MyHeritage, please make sure to choose a unique site address. It is best to choose something with a combination of letters and numbers. Please make sure to fill out all required fields on the page, and continue to create your new site!
By default, your family tree will open focused on the individual associated with the current user (registered member) that is logged in and viewing the tree. In order to associate your user or your site members’ users to their individual in the tree, please see this FAQ post: How do I associate myself to
To change the name (title) of your family site, mouse over your name in the upper right hand corner of the screen and select “Site Settings”. Click on “General”. The Title field is the name of your site. Change it to your preferred name and save.
In order to have members of your site receive calendar alerts for events in your trees, describing their relationship with other members, you should associate them to people in your family tree. To associate a member of your site to someone in the tree: Log into your site. From the Home tab click on the
If you build your tree in Family Tree Builder, please read the following article: How do I print my entire family tree on one page in Family Tree Builder? If you would like to print a chart of the entire family tree, use the All-in-one chart. Log into your family site and click on Family Tree
Here at MyHeritage, we do not disclose the email addresses of members. If you are trying to get in contact with another member, you should reach them through their family site.
In order to add a Personal Photo (that little photo that appears for a person in the tree), click on the blue + sign on the silhouette or use the ADD link on the person’s genealogy card. Browse your computer to find the photo. Click Save and that’s it. Trees with Personal Photos look great
We currently support a total of 38 languages on MyHeritage.com and in Family Tree Builder. This means we now cover more than 85% of the languages spoken on the web! Available languages are: English, Hebrew, French, German, Italian, Spanish, Catalan, Portuguese, Russian, Turkish, Portuguese – Brazil, Norwegian, Swedish, Chinese-Mandarin, Japanese, Korean, Dutch, Greek, Thai, Hindi,
To Invite members to your family site from Family Tree Builder, go into Publishing > My Sites. There you will be given a list of your family sites. Choose which one to invite members to, and click on ‘invite members’. You can then add names and email addresses of those you wish to invite.
To edit the details of an invited member go to ‘Home’ > ‘Site members’ Click name of the person whose details you want to edit. On the left you will have the links to edit his details and profile. Notice that in order to change the details of an invited member the following conditions should
To Publish your family tree from Family Tree Builder to your family site, click the Publish button on the toolbar. If you have not already done so, Family Tree Builder will remind you to Save the changes. Please remember that you must be connected to the internet when you want to publish the tree. If
One reason that could explain why you are not able to edit your tree right could stem from the difference between the types of trees that you could have online. There are three different types of trees that you can have on a family site; a Web Tree that was made online, a tree that
You can pay for a family site upgrade or for Family Tree Builder with a credit card, check or wire transfer. You can find these options in the “Site Account” of your family site. To reach the “Site Account”, mouse over your name in the upper right corner of the screen and select “Site Settings”.
If you are a member of a basic site (a non-paying member), the limit of people that can be entered in the tree is 250 and the limit of storage space is 250 MB. This includes all family trees on the site, whether they were created online or in Family Tree Builder and published to
Family Pages – the premier platform for family and community Websites is based on subscriptions. Basic plans are free. Premium plans require a subscription, billed annually. You can choose the plan that best fits your needs and upgrade at any time. Family Tree Builder – our genealogy software for setting up a family tree can
The photo formats that are supported for upload on family sites are as follows: jpg, jpeg, .jpe, .gif, .png, .bmp, .psd, .tif, and .tiff.
If you use Family Tree Builder to build your family tree, please read the following article: How do I edit someone’s details in Family Tree Builder? To edit a person’s details in your online family tree, click on the EDIT link on that person’s genealogy card or from the Person view on the left hand side
If you build your tree in Family Tree Builder, please read the following article: How do I show one person in two locations in Family Tree Builder? The Connect / Remove Connections feature should be used anytime you want to create a relationship between two people who are already in the family tree. For example, if cousins
If you use Family Tree Builder to build your tree, please read the following article: How do I add family members to the tree in Family Tree Builder? To add family members to your online tree, use the ‘Add’ link on a person card in the tree. Select the desired relation (son, daughter, mother, father, partner,
Face Cloud is a fun application innovated by MyHeritage that provides a fascinating new way to view the people most important in your life. Once you have tagged photos you can start enjoying the Face Cloud, which is available on every family website. It takes all your tagged photos and shows you the faces of
To tag people in your already uploaded photos on your family site, log into your family site and click on the Photos tab. Click on Tag people. Here you will see that your photos were scanned for faces, and whatever faces were detected in your pictures, are grouped together for each individual person detected. You
If you are an existing member of MyHeritage.com and already have a family site and family tree, then follow the steps below to upload your GEDCOM file. 1. Log in and go to your family site. 2. Click on the Family Tree tab. 3. Click on Import GEDCOM. 4. Browse your computer for the GEDCOM
To correct incorrectly tagged people in your photos on your family site, log into your family site and under the Photos tab click on Tag People. On the right hand side of this screen in the Recently tagged section click the “Show all” link. Find the person in the list you need to correct tagging
The cover photo of an online album is determined by the first photo in the album. This means that you can change the cover photo, simply by dragging the the photo you would like to have as the cover photo to replace the first photo, which is at the top left corner of the photos
Here are some tips to help you get the best possible Face Recognition results: 1. Use a large, good quality photo. Good photos are typically larger than 100KB. But if your Internet connection is not very fast, avoid huge photos that are several megabytes large. 2. Photos from webcams and mobile phones are sometimes not
We are sorry, but unfortunately, at this point in time, there is no way to choose to have your photo voted on in the celebrity look-alike section.
A GEDCOM file is a text file, that doesn’t include the actual photos but it may contain the links to the photos original location on your computer or family site. Importing and exporting GEDCOM files from your family site on MyHeritage.com: Exporting GEDCOM files from your family site on MyHeritage.com will include the links for
You can delete a photo from an online album by doing the following: Locate the picture you would like to delete: Click on the image to open it in full view. Delete the photo it by clicking on the little ‘x’ above the photo: One important note: if you used the copy function in the
If you build your family tree in Family Tree Builder, please read the following article: How do I add adopted or step children in Family Tree Builder? To show an adoption in your online tree: 1. Click the View Profile button. 2. Click “Edit Profile”. 3. Click on the My Family section. In the drop down
If you build your family tree in Family Tree Builder, please read the following article: How do I replace a photo that appears in a person’s card in the tree in Family Tree Builder? In order to change the Personal Photo of a person in your online tree follow the steps below: 1. Click on the
When you add people to the tree, their relationship to you is automatically calculated. This great feature allows you to see your relationship to your site members from the “What’s New” section on the Home Page of your site. Just roll your mouse over any name to see your relationship to them. If you roll
If you would like to invite members to your family site, simply click on the Invite More Family link from the Home Page of your family site. This option is also available under the Site Members link on your site. There you will see a list of people in your family tree that have not
In order to make your photo album completely private, please take the following steps: 1. Click on Photos > Search photos. 2. Click on the album you want to make private. 3. Click the Edit Details button. 4. In section 3 of the edit details screen, remove the check from the box labeled “Make this
If you would like to change your MyHeritage.com member profile photo, mouse over your name in the upper right corner of the screen. Select “My Profile”. Click the pencil icon to change the photo. *Your profile photo is different from the “personal photo” in the family tree (although many people use the personal photo from
In order to contact someone from another family site regarding a Smart Match™, use the Contact Site Manager link. You can find this link at the top of a particular Smart Match™ when you are looking at a specific match. Please note that this is a Premium feature.
If you don’t have a family tree or family site at MyHeritage.com, follow the steps below to upload a GEDCOM file and create a family site where you can start building your family tree online. From the MyHeritage.com home page, click on the “Import tree (GEDCOM)” link. Enter your gender, first and last name and
There are two main reasons ‘unknown’ individuals may appear in your tree online after you publish it from Family Tree Builder. Privatized individual in Family Tree Builder Open your project in Family Tree Builder. Search the name of the person that appears as ‘unknown’ on your family site. Click Edit > Edit details of [name].
If you build your family tree in Family Tree Builder, please read the following article: How do I delete a person in Family Tree Builder? To delete a person in a family tree created directly on MyHeritage.com click on the person card and then click ‘Options’ > ‘Delete this Person’. Please note that a scenario where
If you were looking to delete a family tree in Family Tree Builder, please read the following article: How do I delete a tree in Family Tree Builder? Log in and enter your family site. From the Family tree tab, select Manage Trees. Click Delete. Click to zoom
Family Tree Builder trees are currently not editable from your family site. Family Tree Builder trees are Published to a family site so they can be viewed by your family members, but all editing occurs in Family Tree Builder and not on your family site. If you would like to have a family tree you
If you see “private” for living members in your family tree, you are viewing the site the way a guest would. In order to correct this, log out and then log back in. It should take care of the problem.
The privacy settings allow you to control access to your family site. First, it is important to understand what type of audience may visit your family site. There are three possible types of users for any family site. Site Manager / creator – this is the person who created the family site or another member promoted
Family sites at MyHeritage.com are automatically protected with privacy settings that prevent guests from viewing sensitive information about living family members in the family tree, such as first names and email addresses. In the event that the default privacy settings are not strict enough for you, the steps below will help you make your site
In order to change the photo on your welcome message, click on the Edit this Text link in the Welcome Message window: Or click on your name > Site Settings in the upper right corner of the screen: Click on the Home Page section. Scroll to the bottom of the screen to find the welcome
If you would like to change your family site photo which appears in the upper right hand corner just to the right of your welcome message, simply click on the replace photo option. Browse your computer for the photo you would like to add, select it and click Upload.
The first thing that is important to know is that there is a difference between a family tree created in Family Tree Builder and a family tree created directly online. For FTB trees, all changes should be made in FTB and then republished to your family site. For online trees, all changes can be made