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Why doesn’t it show my relation to my site members when I roll over a name on my family site?

When you add people to the tree, their relationship to you is automatically calculated. This great feature allows you to see your relationship to your site members from the “What’s New” section on the Home Page of your site. Just roll your mouse over any name to see your relationship to them. If you roll

Is it possible to pay for the upgrade in monthly payments?

You are welcome to write us an email to sales@myheritage.com, and one of our friendly representatives will contact you and will be happy to personally assist you. Please provide your phone number and best time for us to contact you.    

What is the difference between Premium and PremiumPlus family site subscription?

A family site subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. Family site subscriptions allow you access to fun and amazing features like the Timeline, Timebook and Smart Matches. You get priority support and you can use the Premium features

How can I add adopted children in my online family tree?

If you added natural parents to the child, and now need to add adopting parents as well, first you have to disconnect the child from his/her natural parents, then add adopting parents and mark them as ‘adopting’, and then connect the child back to his/her natural parents. For this please take the following steps: 1.

How do I create a new family site?

In order to create an additional family site, log in to MyHeritage and hover mouse over your name in the right upper corner. Select “My sites”. On the page with the list of your current family sites click ‘Create new site’ link at the bottom.  

How do I edit someone’s details in my online family tree?

If you use Family Tree Builder to build your family tree, please read the following article: How do I edit someone’s details in Family Tree Builder? Let’s look at the main components of creating your family tree online: Use the Help menu anytime you have a question about how to perform a certain action in the tree. The List

What are the different types of family trees I can have?

You can maintain 3 types of family trees that you can have on your Family Site: 1. An Online Tree: This tree is started directly on your family site. It can be edited and viewed online, in your Family Site. You can choose to let your Site Members edit the tree as well. The information

What’s the difference between Family site and Family Tree Builder?

What is a family site? MyHeritage lets you create your family’s own meeting place on the Internet – your personal family site, where you can post your  family tree project, invite your family members to participate in your site and help you to work on your family tree, share family photos easily, keep track of

How can I see when my site upgrade expires?

Information about your family site subscription can be found on the “Site Account” page in “Site Settings”. Mouse over your name in the upper right corner of the screen and select “Site Settings”. The “Site Account” page shows you how much time is left on your subscription, how much storage space you’ve used and more.

How can I access my family trees on my family site?

Since it’s possible to have more than one family tree on a family site at MyHeritage sometimes it’s necessary to switch the tree you want to view. When you click on the ‘Family Tree’ tab on your family site the default tree is automatically shown. The default tree is either the first tree you added

How do I hide living relatives in my family tree?

When you create a family tree on a family site at MyHeritage or publish a tree from Family Tree Builder, the default privacy settings protect your tree automatically. First names and other sensitive information, such as date of birth, are always hidden from visitors.   You can configure the information visitors are able to access

Can I upload videos or documents to my family site?

You can now upload videos and documents to your family site! You can upload them under the Photo section, in ‘Add Photos and Videos’. The supported video file formats are: flv, mov, mpg, mpeg, avi, mpe, mp4 , divx, qt, m1. The supported document file formats are:doc, docx, pdf, ps, pps, ppt, pptx, rtf, txt,

How can I add a citation, note, or photo to a fact in my family tree on my family site?

To add a citation, note, or photo to a person’s fact in the family tree on the family site, select ‘view profile’ from their card in the tree. Select ‘edit profile’ from the menu on the left, and there you will see the ‘All facts’ option for that individual. There you can add a new

How can I add a source citation to a person in my family tree on my family site?

To add a source citation to a person in your family tree on your family site, select ‘View Profile’ from the card in the tree. Select ‘Edit Profile’ from the menu on the left. Click the ‘Source Citation’ option to add a source citation.

How do I add a custom fact in my online tree?

If you want to add a fact to someone in the tree but there isn’t a predefined type that fits the fact you want to add, then create a fact type of your choosing (a custom fact). Adding a custom fact is easy to do. Find the person in the tree you want to add

How do I reject Smart Matches on my family site?

To reject a Smart Match in your family tree online, select “Smart Matches” from the Family tree tab. Find the person you want to reject matches for and click “View Matches”. If you’re sure it’s not a match, reject it now. If you’re not sure, click “Review Match” to see the match in more detail.

How do I confirm Smart Matches on my family site?

To confirm a Smart Match in your family tree online, select “Smart Matches” from the Family tree tab. Select whether you want to view matches by family trees or by people and click ‘View Matches’ next to the name of the project (or person) to see the list of all matches found. If you’re sure

Why don’t I see relationships in my online tree?

Trees with less than or equal to 5000 people show all the relationships if you are associated to the family tree. Trees over 5000 people and less than 17,000 individuals are limited: *relationships of up to 20 degrees for direct ancestors/descendants *relationships for people that are 2 degrees away for indirect relatives Trees over 17,000

Can I add BC dates to the family tree?

You can add BC dates to the tree in Family Tree Builder and online if you edit your tree on your family site. However, the dates will be considered free text. They cannot be used to calculate ages or other family statistics.

Can I stop sending family site newsletters to specific members?

At this point in time, it is possible either to send family site newsletters to all your family site members or turn them off for everyone. If one of your family site members wants to turn off newsletters for your family site, they should log into your family site and mouse over their name in

How do I move photos between albums on my family site?

The easiest way to move photos on your family site is simply to drag and drop the photos from one album to another.

Can I design my own Home Page on my family site?

We currently don’t support the level of customization that will allow you to design your own Home Page. We are interested in your ideas though, if you have a good idea about allowing Home Page design let us know on the Product Suggestion forums.

How do I edit the welcome message on my homepage?

Click on “Edit this text” in the upper right corner of the Welcome Message window. Use the text editor to change the text as you wish. Click Save to save your changes.

Can I download my tree onto a CD and have it professionally printed?

In order to print your family tree, you need to generate a chart of the tree. The best chart for printing the entire family tree is the All In One chart. The All In One chart includes all individuals in your family tree. Learn more about the All In One chart here. MyHeritage offers excellent

How do I remove a note from my online tree?

If you edit your tree online removing notes is done in the person’s profile page. Visit the Family Tree tab and find the person in the tree for whom you want to remove the note. View this person’s profile page and click Edit profile on the left. Click on the All Facts section and find

How can I switch to a different family site if I have more than one site?

If you have more than one family site, simply mouse over the family site name (it will be the name of the site you’re currently viewing) to open a drop down menu that lists all the sites you are a Site Manager or Member of. Select the site you would like to visit next and

How do I change the tree name on my family site if it was synced from Family Tree Builder?

If you synced (published) your family tree from Family Tree Builder, you need to change the name of the tree in Family Tree Builder and then sync the tree once again. Click here to learn how to change the name of the tree in Family Tree Builder.

How do I view the entire family tree online?

If your tree is small, you may be able to view the entire tree. When trees become larger it becomes necessary to break the tree down into branches (for display purposes only!). In the case that your tree is too large to be shown on one screen, there are several ways to navigate through the

Can I merge three family trees?

You can merge as many family trees as you wish.   One tree should remain the original and the other trees will get merged into this main tree.   Merging can be performed with Family Tree Builder, click here for a detailed explanation how to merge trees.   Remember that the merge function doesn’t recognize

Why don’t I have the option to create a Family Book (Book Report) on my site?

The Family Book (Book Report) is available in the following languages: English US English UK Italian Dutch Norwegian Portuguese Portuguese Brazil Swedish German Spanish French If your tree isn’t in one of these languages, you won’t see the option to create one on your family site.

How do I save a chart as a PDF file?

Save a chart created on your family site: In the Charts & Books section under the My Charts tab you can view all the charts you’ve made and save them as PDF files. My Charts tab is the place to see all the charts you created: Choose the chart you want to save and click

Can I choose not to sync my Family Tree Builder tree with my site?

Yes, you can choose not to sync your family tree with a family site at MyHeritage. However, Family Tree Builder trees are meant to be synced with a family site and can be best experienced by syncing. If you choose not to sync there are a lot of features that you won’t be able to

Can I import a family tree from Ancestry.com?

Yes, if you created a family tree on Ancestry.com or in Family Tree Maker (Ancestry’s family tree software) you can import your family tree. To import your tree to a family site at MyHeritage, you’ll need a GEDCOM file of the tree. There are plenty of tutorials available on the internet showing how to export

What is the guestbook?

The guestbook is a place on MyHeritage family sites where family site members and guests can write comments. It’s kind of like signing a memorial book for the family site. If you’re a Site Manager, you can turn your guestbook on in the ‘Site Settings’ menu in the ‘Content’ section.

How do I search for a family site?

You can search for a family site on MyHeritage using SuperSearch, MyHeritage’s super research tool. The family site search can be found under the Family Trees category in the MyHeritage Family Sites collection.

Why can’t I edit a tree that I am a member of?

Many family site members help Site Managers work on the tree by adding names and photos from their side of the family. That way Site Managers can grow their tree and family site members can make sure the information on their side of the tree is up to date. However, allowing members to edit the

How do I enter twins in my online tree?

If you have twins in your family add a Twin fact to each individual to designate the relationship. To add a fact to someone in your family tree, click on the person. Then in the Facts section on the left hand side of the screen, click on Add. Select Twin. Add date, place and description

How do I add a fact to someone in my online family tree?

To add a fact to someone in your family tree, click on the person. Then in the Facts section on the left hand side of the screen, click on ‘Add’.

How do I add a new tree to my family site?

If you are a Family Tree Builder user, please check out the following FAQ:  How do I sync my tree? If you already have a family tree on your family site and you’d like to add a new one, log into your family site and from the Family Tree tab, select Manage trees. On the

If I make someone a Site Manager, what can they do on my family site?

When you create the family site, you become the Site Manager and Creator of the site. You are considered the creator of the site and you will always be the one to receive notifications regarding changes or updates at MyHeritage, promotions and discounts on your family site and emails such as Smart Matches and Records

How do I bring my information over from another genealogy program?

Online Family Site: In order to bring your family tree from another genealogy program or genealogy web site to your online family site at MyHeritage you’ll need a GEDCOM file. Exporting a GEDCOM file can be done relatively easy from most genealogy programs and web sites. If you need help exporting a GEDCOM from your

How do I delete empty photo albums from my family site?

You can delete empty photo albums on the Photos tab on your family site in the “Search photos” section. Under the Photos tab, click “Search photos” and then click on the empty album. Use the Delete Album button to remove the album from your site.

How do I delete a photo album from my family site?

To delete a photo album from your family site, log into your site and click on the ‘Photos’ tab. Click on the album you want to delete and then click on the ‘More Actions’ button. Select ‘Delete’ and confirm by clicking ‘OK’ in the pop up that appears. Keep in mind the Recent Photos album

Can I move my family tree from one family site to another?

If you edit your family tree in Family Tree Builder, it’s really easy to simply sync your family tree to another family site. This FAQ can help you sync to another family site: How do I make sure that I am syncing my tree with the correct site? If you edit your tree online on your

How do I change the tree name if I edit online?

If you edit your family tree online on your family site, you can change the name of the tree in the Family Tree tab in the Manage Trees section. Click on ‘Edit Tree Settings’. Change the name of the tree and click ‘Save’.

Can I download a photo album from my family site?

You can easily download photo albums from your family site. From the ‘Photos’ tab, select ‘Family photos’. Click on the album you want to download and then click on the ‘More Actions’ button. Click ‘Download all items’ to download the album as a ZIP file.

How do I ignore all online Smart Matches™ for a tree that I am being matched with ?

If you no longer wish to see Smart Matches™ for a tree that you are being matched with, go to Family Tree > Smart Matches™. Sort the matches ‘By family trees’ (this is the default setting). View the matches that you have with a specific site. Next to each person’s name, you will see the

How do I ignore all online Smart Matches™ for a specific individual in my tree?

If you no longer wish to see Smart Matches™ for a specific person in your tree, sort your matches by people, select the person, and click on ‘View matches’. You will reach the consensus page for all of the matches for that individual. Scroll down to the bottom of the page and find the list

What is the Consensus Page in online Smart Matches™?

The new Consensus Page (view example screenshot here) aggregates data from all Smart Matches™ – presenting the big picture for each person. The Consensus lets you skip doing many one-on-one comparisons with individual family trees, and fill in missing information about relatives more quickly and with more confidence. It conveniently displays a summary of the

Are Smart Matches™ synchronized between my family site and Family Tree Builder?

Unfortunately, Smart Matches™ are not fully synchronized yet between the Family Tree Builder software, and the family site. Even if you are using Family Tree Builder, you are encouraged to use the new Enhanced Smart Matching™ on your family site, and enter new information you learn using Family Tree Builder.

What’s new in the New Enhanced Smart Matches™?

The improvements released recently in Smart Matches™ include a complete overhaul of the presentation of Smart Matches™, and new premium features for organizing and reviewing matches more efficiently. The new Consensus Page (view example screenshot here) aggregates data from all Smart Matches™ – presenting the big picture for each person. The Consensus Page lets you

How do I copy information to my tree from online Smart Matches™?

Copying information from an online Smart Match™ is a Premium feature for Premium and PremiumPlus users only. To copy information from a match that you received on your site, just go to the match, and click on ‘Review match’. There you will see the option to ‘Copy and Edit details’. You can then choose to

How can I easily access my Smart Matches™ on my family site?

There is now a Smart Match™ panel on your homepage, to let you know of any new matches that are awaiting your review. Just click on the review matches link to be taken directly to your matches. Pending matches are matches that you have not yet confirmed or rejected. New matches are matches that you

Why were my photos copied from my tree through a Smart Match™?

Copying photos through an online Smart Match™ is a Premium feature available to members who purchase a Premium or PremiumPlus family site subscription or those that purchase Family Tree Builder Premium. If you do not wish to allow others to copy photos from your site through SmartMatches™ please change the settings for Smart Matching™ for

What are the online Smart Matching™ features that are Premium?

Receiving Smart Matches™, viewing them and comparing trees side by side are free for all users. The following features are available only to Premium and PremiumPlus sites: Expedited matching, the Consensus Page, confirming and rejecting matches, initiating contact with other tree owners, merging matches in Family Tree Builder and copying photos and details from trees

How do I change the Smart Match™ settings for my online tree?

To change the Smart Match™ settings for your tree on your family site, go to Family Tree > Smart Matches™. Next to the name of the tree, click Settings. To completely disable Smart Matching™ for this tree, un-check ‘enable Smart Matching™’. Alternatively, to just not allow Photos to be copied through Smart Matches™ for this

Can I add web content to my family site?

Yes, it is possible to add web content to your family site in the profile of someone in your tree. To do so, go to a specific person’s profile page by one of the following ways: – Go to Family Tree > find the person in your tree, click their card and choose View Profile.

Why is my HTML snippet blocked?

In the view profile section, there is the option of adding HTML web snippets in order to embed links to the profile. We do block certain tags, and inappropriate content for security reasons.

Where can I see and add sources to my tree on my family site?

If you published a tree from Family Tree Builder that had sources, then you will see a new Sources tab under Family Tree > Sources. That is where you will find your already existing sources, and where you can add new ones. You can add and sort the sources according to family trees on your

Can I edit Sources on my family site?

Any sources that you have on your family site, can be found under the Family tree > Sources page. If they were created online, then they are editable online from that page. If they originate from a tree that was published to your family site from Family Tree Builder, then they are not editable on

I synced a project from Family Tree Builder with citations for individuals, where can I find them on my family site?

If you synced a project from Family Tree Builder with citations for individuals in the tree, they can be found in that person’s profile under the Source Citations section.

What is a Smart Match source?

When confirming a smart match in Family Tree Builder, you can choose to mark the source of this individual as coming from a Smart Match. If you publish a tree with a Smart Match source citation, then you can see this source under the Family Tree > Sources tab. It will also be shown under

Guidelines for better looking Charts and Books

Before making a chart on your family site, make sure that you have personal photos in the tree for as many people as you can. It is best if the photos are high quality, high resolution, jpeg photos and if the tagged photo of the individual is large. Try and add as many facts as

Can I ship multiple poster orders?

Multiple copies of the same chart will be shipped in one order. To order multiple copies of a chart, select the number of copies in the drop down menu below: Different chart types must be ordered separately, and will be shipped separately.

Where can I get a discount code for my Poster Printout?

If you have received a poster printing discount offer from MyHeritage through email, then enter the discount code in the review page of the order process:

What does ‘Express Shipping’ mean?

Express shipping is only available for posters ordered from certain countries. If you check off the express shipping option on the payment page, it means that once the poster has been processed, you should get your poster within a few days, as opposed to up to two to three weeks. To track your Poster Printout

How can I track my Poster Order?

To track your poster printout, please go to Family Tree > Charts and Books and under My Poster Orders, you can see the progress of all the charts that you have ordered from MyHeritage.com. If the poster has been shipped, you will see a link to track the shipping of the order.

Can I edit a chart once it has been created?

Once you have created a chart on your family site, you cannot change the way that the chart looks. What you can do is to create another chart, this time making the desired changes. Don’t worry- there is no limit on the amount of charts that you can create on your site.

How can I view the poster orders that I made?

To view previous poster orders, please go to ‘Family Tree’ > ‘Charts and Books’ and click on ‘My Poster Orders’:

How much does lamination of my poster cost?

Lamination is only available for certain paper types used for posters. This is why you may or may not see the lamination option depending on the paper type that you have chosen. Lamination costs vary depending on the size of the poster and the type of paper used. To see how much this will cost

Can I order a Poster Printout for all types of Charts and Books?

You can order a poster for all of the family charts generated for printing on a single page. At this point in time, we do not offer poster printing for the family book.

How can I view the family chart that I made?

To view a chart that you have already made, please go to ‘Family Tree’ > ‘Charts and Books’ and click on ‘My Charts’: Locate the chart and click on the ‘View PDF’ option below it:

How can I change the title of the family chart that I am making?

To change the title of the chart, before you create the chart, scroll down the chart wizard to the third step. There you will see the option to edit the title of the chart:

What is a chart style?

A chart style is a predefined style for a family chart. We have 18 predefined styles that are available for you to choose from. Select your chart style in the second step in the chart making wizard on your family site:   To create your own style, just click on the ‘Advanced customization options’, to

How do I order a Poster Printout of my family tree?

To order a poster printout of your family tree, first create a family chart. To do so, go to Family Tree > Charts and Books. Select the chart type and then follow the steps of the chart wizard to continue: It might take a few seconds to generate the chart, depending on the size of

What are the different types of charts that I can make on my family site?

On your family site, you can create a Close Family, Ancestor, Descendant, Fan, All-In-One, Bowtie or Hourglass chart. To create a chart just go to Family Tree > Charts and Books. Select the chart type and begin!

How can I import a family tree from Geni?

This post will explain how to export your family tree from Geni.com and then import it to MyHeritage.com. 1. Log in to Geni.com 2. Click on ‘Family’ > ‘Share your tree’ > ‘GEDCOM Export – Export’ (as shown in the picture below) 3. Geni allows you to export ‘Blood relatives’, ‘ancestors’  or ‘descendants’  and ‘forest’

Why do I see different information on a person’s profile page?

It is possible that you may see different information and/or have different editing capabilities on the profile page depending on the context in which you view the profile. You have a public profile, which anyone can see. Click View Public Profile to see this information as others see it. If you view your profile on

What are the new, enhanced profiles?

Every person in your family tree now has an enhanced profile with all information in one page. The new profile page shows biographical information about the person, photos and a list of close family members linking to their own enhanced profiles. In depth biographical information about a person can be entered. It’s possible to enter

How can I edit a fact in my online tree?

If you build your tree in Family Tree Builder, please read the following article: How do I edit a fact in Family Tree Builder? To edit a fact in your online tree: Click on the title of the fact in the left information panel. Edit the fact in the edit window. Click OK to save.

How do I unsubscribe from email newsletters?

To stop receiving newsletter emails from your family site: Login to your family site and mouse over your name in the upper right corner of the screen. Select “Site Settings”. In the “My Preferences” section under ‘Newsletter settings’, you will see the option to stop receiving newsletters from your family site. To stop receiving event

How do I divide my existing tree into parts if I edit online?

It is possible to split your family tree into two or more branches using our family tree software, Family Tree Builder. First, if you don’t already have it, please download Family Tree Builder for free here. Then open a browser and log into your Family Site on MyHeritage.com. Go to the Family Tree tab >

How do I accept or reject a membership request?

If someone requested membership to your family site and you would like to accept the request: 1. Log in to your family site. 2. Click on ‘Home’ > ‘Site Members’. 3. Find the membership request you want to accept and click “Review Request”. 4. Click “Reject” or “Approve” accordingly.

How do I reinvite an already invited member with a different email address?

If you’ve invited a Site Member with the wrong email address by mistake and this Member has never visited the Family Site, here is what you should do to re-invite him/her: Go to your family site and click on: Home > Site Members Go to the person you want to reinvite and click on More

Can I limit who can change information on my family site?

If you build your family tree online, the default option is the tree (and other content) can be edited by the Site Manager as well as all site members. If you use our family tree software to build your tree the default option is the tree cannot be edited online, but content can still be

Can I add someone as a Site Manager of my site?

It is possible to “promote” a member of your family site to Site Manager status if you would like help in managing the site. In order to do so, first log into your site, go to ‘Home’ > ‘Site Members’ and click on that person’s name to view their profile. In case that you can’t

How do I merge duplicates in my online tree?

If one of the individuals in your tree has been entered in two places by mistake, you can merge the duplicated cards using the Connect Remove Connection feature. You can read about this feature here: How can I attach / detach existing people in my online family tree? These are the steps you need to take, if

How can I attach / detach existing people in my online family tree?

If you use Family Tree Builder to build your tree, please read the following article: How can I attach / detach existing people in Family Tree Builder? Sometimes it’s necessary to create or remove relationship between existing people in your tree without adding or deleting them. Here are a few examples when you may need doing this:

How do I add more than one partner in my online tree?

If you build your tree in Family Tree Builder, please read the following article: How do I add more than one partner in my Family Tree Builder tree? To add another spouse/partner to someone in the tree, click on the “+” button on the person’s card. Click ‘Add another Partner’. Add the partner’s details and click

How do I show a divorce in my online tree?

If you edit your family tree in Family Tree Builder, please read the following article: How do I show a divorce in my Family Tree Builder tree? Divorces, like marriages, births, deaths and other events are recorded as facts in the tree. In order to show a divorce between two people in the tree, add a

Can my Family Tree Builder tree be edited online?

Now with Family Tree Builder 7.0, the tree that you synced from Family Tree Builder to your site can be edited online. You can choose to edit the tree online by yourself, or with your site managers, and site members. By default, trees that were synced from Family Tree Builder  to a family site can be edited

How do I add a date to a photo on my family site?

To add a date to a photo on your family site: 1.    Log in to your family site. 2.    Click on the Photos tab. 3.    Click on an album. 4.    Click on the photo. 5.    Click on (Edit title, date and place) at the top of the photo. 6.    Add date. 7.    Click the Apply

How do I show partners in my online tree?

To designate a partnership when adding new people to the tree: 1. Add the one of the partners. 2. Add the second partner. 3. Choose ‘Partners’ in the ‘Status’ field. 4. Click Add. To designate a partnership between existing people in the tree: How can I attach / detach existing people in my online family

Can I export a GEDCOM file of my family tree on my family site?

If you have a family tree on your family site at MyHeritage.com you can export a GEDCOM file of the tree by logging into the site > clicking on ‘Family Tree’ tab > ‘Manage Trees’ > ‘Export to GEDCOM’.

How do I save storage room on my Family Site?

Each Family Site at MyHeritage has a storage limit that varies for the different account levels: – For Basic users, the storage limit is 250 MB. – For Premium users, the storage limit is 500 MB. – PremiumPlus users have unlimited storage. There are several ways to help you save storage room on your Family

Can I restore my Family Tree Builder tree from my family site?

When you sync your family tree with your online family site, in addition to sharing the tree with your family members, you also create an online backup that can be restored anytime. Because of that, we strongly recommend to sync an updated version of your family tree on a regular basis. In case you wish

How much does a family site upgrade cost?

In order to accurately calculate the price of a family site upgrade for your family site, please visit your “Site Account” page. To reach the “Site Account”, mouse over your name in the upper right hand side of the screen and select “Site Settings”. Click on the “Upgrade site plan” button in the lower right

Where on my Family Site can I see the notes I inserted into Family Tree Builder?

Notes appear in the Biography section on a person’s Profile page. You can reach the profile page of a person by clicking on the View Profile button.

In the maps feature, why are cities and roads missing in some countries?

MyHeritage.com, together with many other web sites, uses Google Maps as a provider of mapping services for our software. The Google Maps web site (maps.google.com) shows data that is different than the data that Google provides for other software and websites that use their service. Notably, there are some countries such as Israel, where Google

Can I change my family site language?

At MyHeritage.com and in Family Tree Builder we support 38 languages. What languages does MyHeritage support? Family sites can be viewed in any of these 38 languages regardless of the language the Site Manager created the site in. This is especially beneficial for people who have relatives around the world. Each family member can view

My family site is in a strange language! Help!

At MyHeritage.com and in Family Tree Builder we support 38 languages. What languages does MyHeritage support? Family sites can be viewed in any of these 38 languages regardless of the language the Site Manager created the site in. This is especially beneficial for people who have relatives around the world. Each family member can view

How can I email all my site members at once?

Often, it can be useful to send one email to all the members in a family site you are Site Manager or member of. If there is a surprise party or important event you would like to remind them about. Or if you are missing a piece of information in your tree and want to

I am receiving the Newsletter in a foreign language. What can I do?

If you are receiving the Family Site Newsletter, or event notification emails in a foreign language, please take the following steps to fix the situation: 1. Log into your Family Site. 2. Mouse over your name in the upper right hand corner of the screen. 3. Select “Account Settings”. 4. Click on the drop down

When I print my All-in-one chart it comes out tiny. What can I do?

The All-in-one chart feature on your Family Site in the Family Tree > Charts & books section generates a chart of everyone in your family tree that you can save as a PDF file. If you have a large family tree and you print a one-page chart on an A4 sheet of paper, the names will

How do I turn a tagged photo into a personal photo on my Family Site?

If you have an individual in your tree that is tagged in more than one photo and you want to change his personal photo in the tree to one of the other photos in which he is tagged, take the following steps: 1. Select Tag people from the Photos tab. 2. Click on the Show

What is the ‘Recent Photos’ album in my Photos section?

The ‘Recent Photos’ album is the first photo album that you will see in the photos section on your site. It collects either the last 100 photos added, or whatever photos have been added in the past few months and puts them all in one album, to give you easy access to all your latest

Can I manually add events to my calendar?

Yes! You can now manually add events to your calendar on your family site. To do so,  click on ‘Post an event’ on the right of your homepage. The following window will pop up, giving you the chance to choose the date and add details to the event.  

Can I privatize a single individual in my tree?

We currently don’t have the option to privatize single individuals for trees that were originally created online, or for GEDCOM trees. You can privatize a single individual in a tree that you created in Family Tree Builder software and synced with your online family site. To do so, please go back into your project in

How do I convert my online tree to one I can use in Family Tree Builder?

If you built your family tree in Family Tree Builder and need to get a copy of your tree from your family site, you should be here: Can I restore my Family Tree Builder tree from my family site? If you built your family tree on your family site on MyHeritage.com and would like to

Why am I not receiving calendar alerts?

If you are not receiving calendar alerts, the reason could be that you are not associated to an individual in your family tree. Please associate yourself with your family tree so that we can understand the relationships between you and other individuals in your tree. You can read about how to do this here: How

How do I associate myself to the family tree on my site?

If you are the Site Manager of a family site, and you want to associate yourself: Log in to your Family Site. Click on Site Members. Click on MORE next to your name and select “Fix Relationship”. Start typing your name in the empty field that appears next to your name. Click Apply. If you

How do I remove a member of my Family Site?

In order to remove a member from your family site: Please log into your account, and go into your family site. Click on Home > Site Members. Here you will see a list of all your site members. Click on the ‘More’ link next to the member that you would like to remove. You will

How can I change the way that last names are shown on my family site?

To change the way that last names are displayed on your family site, please log into your account on MyHeritage.com then mouse over your name in the upper right corner of the screen. Select “Site Settings”. In the “Genealogy” section you will see the list of choices for displaying last names, as shown below: Choose one

Can I import my address book to invite people to my family site?

We now have a much easier way to invite family members to your family site! You can invite members from email addresses in your online accounts or in outlook. This new system encompasses many new email providers, that we didn’t previously import. Please take a look at our new invite page by going into your

Can I change the order of photos in my photo albums on my site?

To change the order of photos in an online photo album, go into Photos  > Family photos, and go into a specific album. You can then drag and drop photo from one place in the album to another. The top picture will be your cover picture for the album. Please note that you cannot change

How do I request membership to a family site?

At MyHeritage family sites are run by Site Managers who invite others to become family site members. Persons who are neither Site Managers or invited members can view public family sites (including the family tree), but the information that can be viewed is limited. If you find a family site you are not a member

What privileges do my site members have?

Members of a family site have full editing privileges for that particular site. To restrict your members so that they cannot edit the family tree, please do the following: Open your family tree on your family site. Go to Family Tree > Manage trees. Choose ‘Edit tree settings’. Under the option  ’Specify below who can

What are the numbers on a person’s box in the All-In-One chart?

If a person appears in more than one place in an All-In-One chart, a number will appear in his box in the chart. This is just so that you will know that this person can also be found in another place in your chart.

What if an album is too large to download?

If your online photo album is very large, then when you try to download it, you may get the message that your album is too large to download. In this case, what you can do is to split the large album into smaller photo albums. Since everyone’s photos are different size, there is no rule

Why is the address that I selected for my new family site not accepted?

When choosing an address for a new family site on MyHeritage, please make sure to choose a unique site address. It is best to choose something with a combination of letters and numbers. Please make sure to fill out all required fields on the page, and continue to create your new site!

How do I change the home person in my online family tree?

By default, your family tree will open focused on the individual associated with the current user (registered member) that is logged in and viewing the tree. In order to associate your user or your site members’ users to their individual in the tree, please see this FAQ post: How do I associate myself to the family

How can I change the name of my family site?

To change the name (title) of your family site, mouse over your name in the upper right hand corner of the screen and select “Site Settings”. Click on “General”. The Title field is the name of your site. Change it to your preferred name and save.

Why are the other members of my sites not getting Calendar Alerts?

In order to have members of your site receive calendar alerts for events in your trees, describing their relationship with other members, you should associate them to people in your family tree. To associate a member of your site to someone in the tree: Log into your site. From the Home tab click on the

How do I print my entire family tree on one page online?

If you build your tree in Family Tree Builder, please read the following article: How do I print my entire family tree on one page in Family Tree Builder? If you would like to print a chart of the entire family tree, use the All-in-one chart. Log into your family site and click on Family Tree

How do I add the little thumbnail photo to someone in my online tree?

In order to add a Personal Photo (that little photo that appears for a person in the tree), click on the blue + sign on the silhouette or use the ADD link on the person’s genealogy card. Browse your computer to find the photo. Click Save and that’s it. Trees with Personal Photos look great

What languages does MyHeritage support?

We currently support a total of 39 languages on MyHeritage.com and in Family Tree Builder. This means we now cover more than 85% of the languages spoken on the web! Available languages are: Afrikaans, Arabic, Bulgarian, Catalan, Chinese-Mandarin, Chinese Traditional, Croatian, Czech, Danish, Dutch, English, Farsi, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Italian, Japanese,

How do I invite members to my Family site from Family Tree Builder?

To Invite members to your family site from Family Tree Builder, go into Sync (publishing) > My Sites. There you will be given a list of your family sites. Choose which one to invite members to, and click on ‘invite members’. You can then add names and email addresses of those you wish to invite.

Can I change the details of an invited member of an online site?

To edit the details of an invited member go to ‘Home’ > ‘Site members’ Click name of the person whose details you want to edit. On the left you will have the links to edit his details and profile. Notice that in order to change the details of an invited member the following conditions should

If I have Family Tree Builder, why can’t I edit my tree online?

In previous versions of Family Tree Builder software, only the site manager could publish a tree to the website. After publishing a tree from Family Tree Builder to the family site, all changes made on the software were shown on the website. The tree on the site was ‘read only’ and only the site manager

Is MyHeritage Free?

Family Pages – the premier platform for family and community Websites is based on subscriptions. Basic plans are free. Premium plans require a subscription, billed annually. You can choose the plan that best fits your needs and upgrade at any time. Family Tree Builder – our genealogy software for setting up a family tree can

What are the supported photo formats on my family site?

The photo formats that are supported for upload on family sites are as follows: jpg, jpeg, .jpe, .gif, .png, .bmp, .psd, .tif, and .tiff.

How do I add family members to my online tree?

If you use Family Tree Builder to build your tree, please read the following article: How do I add family members to the tree in Family Tree Builder? To add family members to your online tree, use the ‘Add’ link on a person card in the tree. Select the desired relation (son, daughter, mother, father, partner,

What is the Face Cloud?

Face Cloud is a fun application innovated by MyHeritage that provides a fascinating new way to view the people most important in your life. Once you have tagged photos you can start enjoying the Face Cloud, which is available on every family website. It takes all your tagged photos and shows you the faces of

How can I tag people in my online photos?

To tag people in your already uploaded photos on your family site, log into your family site and click on the Photos tab. Click on Tag people. Here you will see that your photos were scanned for faces, and whatever faces were detected in your pictures, are grouped together for each individual person detected. You

How do I upload a GEDCOM if I already have a family site and tree?

If you are an existing member of MyHeritage.com and already have a family site and family tree, then follow the steps below to upload your GEDCOM file. 1. Log in and go to your family site. 2. Click on the Family Tree tab. 3. Click on Import GEDCOM. 4. Browse your computer for the GEDCOM

How do I correct incorrectly tagged people in online photos?

To correct incorrectly tagged people in your photos on your family site, log into your family site and under the Photos tab click on Tag People. On the right hand side of this screen in the Recently tagged section click the “Show all” link. Find the person in the list you need to correct tagging

How can I change the cover photo of an online album?

The cover photo of an online album is determined by the first photo in the album. This means that you can change the cover photo, simply by dragging the the photo you would like to have as the cover photo to replace the first photo, which is at the top left corner of the photos

How can I get the best possible Celebrity Face Recognition results?

Here are some tips to help you get the best possible Face Recognition results: 1. Use a large, good quality photo. Good photos are typically larger than 100KB. But if your Internet connection is not very fast, avoid huge photos that are several megabytes large. 2. Photos from webcams and mobile phones are sometimes not

Do my photos transfer with a GEDCOM file?

A GEDCOM file is a text file, that doesn’t include the actual photos but it may contain the links to the photos original location on your computer or family site. Importing and exporting GEDCOM files from your family site on MyHeritage.com: Exporting GEDCOM files from your family site on MyHeritage.com will include the links for

How do I delete a photo from an online album?

You can delete a photo from an online album by doing the following: Locate the picture you would like to delete: Click on the image to open it in full view. Delete the photo it by clicking on the little ‘x’ above the photo: One important note: if you used the copy function in the

How do I add step-children to my online family tree?

If you build your family tree in Family Tree Builder, please read the following article:  How do I add step children in Family Tree Builder? In the online family tree children are connected to a husband/wife family group (or can be added as a child of a single parent). That means that when a new spouse of

How do I change the photo appearing in a person’s card in my online tree?

If you build your family tree in Family Tree Builder, please read the following article: How do I replace a photo that appears in a person’s card in the tree in Family Tree Builder? In order to change the Personal Photo of a person in your online tree follow the steps below: 1. Click on the

How do I make a photo album private?

In order to make your photo album completely private, please take the following steps: 1. Click on Photos > Search photos. 2. Click on the album you want to make private. 3. Click the Edit Details button. 4. In section 3 of the edit details screen, remove the check from the box labeled “Make this

How do I change my profile photo?

If you would like to change your MyHeritage.com member profile photo, mouse over your name in the upper right corner of the screen. Select “My Profile”. Click the pencil icon to change the photo. *Your profile photo is different from the “personal photo” in the family tree (although many people use the personal photo from

I got a Smart Match, how do I contact the owner of the other tree?

In order to contact someone from another family site regarding a Smart Match™, use the Contact Site Manager link. You can find this link at the top of a particular Smart Match™ when you are looking at a specific match. Please note that this is a Premium feature.

If I am a new member how do I upload a GEDCOM file at MyHeritage.com?

If you don’t have a family tree or family site at MyHeritage.com, follow the steps below to upload a GEDCOM file and create a family site where you can start building your family tree online. From the MyHeritage.com home page, click on the “Import tree (GEDCOM)” link. Enter your gender, first and last name and

Why do I see “unknown” individuals in my tree online after I sync my tree in Family Tree Builder?

There are two main reasons ‘unknown’ individuals may appear in your tree online after you sync it from Family Tree Builder. Privatized individual in Family Tree Builder Open your project in Family Tree Builder. Search the name of the person that appears as ‘unknown’ on your family site. Click Edit > Edit details of [name].

How do I delete a person from my online family tree?

If you build your family tree in Family Tree Builder, please read the following article: How do I delete a person in Family Tree Builder? To delete a person in a family tree created directly on MyHeritage.com click on the person card and then click ‘Options’ > ‘Delete this Person’. Please note that a scenario where

How do I delete my family tree from my family site?

If you were looking to delete a family tree in Family Tree Builder, please read the following article: How do I delete a tree in Family Tree Builder? Log in and enter your family site. From the Family tree tab, select Manage Trees. Click Delete. Click to zoom

If I use Family Tree Builder can I still have a tree I can edit online?

Now with Family Tree Builder 7.0, the tree that you synced from Family Tree Builder to your site can be edited online. You can choose to edit the tree online by yourself, or with your site managers, and site members. By default, trees that were synced from Family Tree Builder  to a family site can be edited

Why do I see “private” instead of people’s names in the family tree?

If you see “private” for living members in your family tree, you are viewing the site the way a guest would. In order to correct this, log out and then log back in. It should take care of the problem.

What are the privacy options for my family site?

The privacy settings allow you to control access to your family site. First, it is important to understand what type of audience may visit your family site. There are three possible types of users for any family site. Site Manager / creator – this is the person who created the family site or another member promoted

How do I make sure all my family site information is kept private?

Family sites at MyHeritage.com are automatically protected with privacy settings that prevent guests from viewing sensitive information about living family members in the family tree, such as first names and email addresses. In the event that the default privacy settings are not strict enough for you, the steps below will help you make your site

How do I change the photo in my Welcome message?

In order to change the photo on your welcome message, click on the Edit this Text link in the Welcome Message window: Or click on your name > Site Settings in the upper right corner of the screen: Click on the Home Page section. Scroll to the bottom of the screen to find the welcome

How do I change my family site photo?

If you would like to change your family site photo which appears in the upper right hand corner just to the right of your welcome message, simply click on the replace photo option. Browse your computer for the photo you would like to add, select it and click Upload.

 
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