If you receive a sync error in Family Tree Builder,
please check if you have any network security or communications software running on your computer, or on the network which your computer is a part of. This may include firewalls, proxy servers and/or routers. The presence of such software or hardware may cause problems communicating with MyHeritage unless properly configured.
Try to upgrade to the latest version of Family Tree Builder, through the Tools > Check for updates menu or download it here.
If you continue to receive a sync error, please contact our Support Service and include the following information:
- Your version of Family Tree Builder (Help > About Family Tree Builder)
- Your operating system and anti virus software
- The exact text of the error message
- If possible, a screen shot of the error message
We will do our best to assist you as soon as possible.